Dolphin Utilities is a customer service-focused energy and utilities provider that assists individuals and businesses with their utility needs. The company offers a range of services including switching suppliers, renewing contracts, establishing new connections, and managing changes of tenancy. Customers can conveniently submit their last utility bill for review to receive tailored assistance and recommendations. Targeting both residential and commercial clients, Dolphin Utilities aims to simplify the process of managing utility services. Their user-friendly approach includes an easy-to-navigate website where customers can access a quick contact form for inquiries and support. With a commitment to transparency and customer satisfaction, Dolphin Utilities serves as a reliable resource in the utilities sector.
Dolphin Utilities receives overwhelmingly positive feedback from its customers, with many praising the exceptional service provided by staff, particularly David. Reviewers highlight the quick and efficient responses, noting that the process of switching energy providers is made easy and hassle-free.
Customers appreciate the personalized attention and thorough explanations, which contribute to a seamless experience. Many express gratitude for the proactive communication regarding expiring offers and the overall support throughout the process. However, a few reviews mention initial robotic responses that felt impersonal, suggesting a need for improvement in the initial customer interaction. Despite these minor concerns, the majority of consumers are delighted with the service and recommend Dolphin Utilities for its reliability and effectiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 255 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 32 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 5.0 | 25 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 5.0 | 32 |
| Feb 25 | 4.9 | 11 |
| Mar 25 | 4.9 | 17 |
| Apr 25 | 4.3 | 7 |
| May 25 | 4.6 | 10 |
| Jun 25 | 5.0 | 17 |
| Jul 25 | 5.0 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 255 most recent reviews.
“Another quick and efficient service from Dolphin utilities”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −2% | 255 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Dolphin Utilities is #1 of 5 on overall rating in this group.
255 reviews of Dolphin Utilities. Filter by what matters to you.
I have had an excellent experience with Dolphin Utilities. Constant contact throughout the whole process which was a very quick and thorough. I cannot recommend this company enough. They will get you the best deal on offer!
I've been using Dolphin Utilities for a number of years. They are so so easy to deal with. As.someone who always shopped around yearly when changing energy providers, using Dolphin is so much easier. They WhatsApp you, you message your recent bill and they advise the best deal and set it up for you. So easy.
Excellent company to deal with and very efficient
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Great service!!
I first dealt with Dolphin last year and they saved me a lot of money. At the time I was being loyal to my existing supplier for many years assuming that they would provide me with competitive rates but on contacting Dolphin I discovered that was not the the case. Dolphin are efficient and effective and I would highly recommend them.
Helpful ,quick response and a better deal on my energy bills
Very disappointed by this service. I have used this service multiple times and invited friends and family to use it too.. on this occasion I was offered a new package to change providers. I agree to the new provider and I informed Monica that my contract wasn't up till the 19th of June so she said she would put this as the start date.. contracts were sent over which I signed.. I received a bill from my current provider with an €100 early exit free after I had told them I was in contract till the 19th of June.. I have messaged them a number of time re this €100 as I feel that they have made the mistake and that they should reimburse me the same.. my numerous messages have been ignored. I find that this is not right way to deal with loyal customers. So other beware.
I have been using this service for a few years now. Anyone I have delt with have been both helpful and professional. Thanks Monica for all your help.
Fabulous free service, very efficient and stress free
Great service, very efficient, changed over my electricity with Monica, she was very quick in getting it sorted.
This service is brilliant. Makes switching so easy and gets you the best deal without having to spend hrs looking and comparing. Would highly recommend it
Very efficient and easy to deal with. Transitioning to new supplier was so quick and hassle free
I’m very sorry to say that after so many years of using Dolphin Utilities’ services, I now feel forced to write this negative review. Back when Dave was the one handling customers, I felt cared for and trusted him completely. Unfortunately, ever since the team expanded with new staff, I’ve been completely ignored as a customer. Just under a month ago, I switched electricity providers based on the team's recommendation. Despite signing all the necessary documents, the switch never happened. I have now received a large bill from the company I thought I had already left. Even though Dolphin Utilities promised to look into the matter, I haven’t heard back from anyone in over a week. I’ve been messaging them daily, I’ve called, left a voicemail, and sent an email — but I’m being completely ignored. This behavior is shockingly unprofessional and deeply disappointing, especially for someone who’s been a loyal customer for years and has recommended their services to many friends. I’ve lost trust in this company, and I know I’m not the only one. Ignoring clients, not replying to messages... they simply can’t be trusted anymore. Sadly, I can no longer recommend this company. I’m truly sorry, Dave...
Straight forward hassle free switch with complicated rates simplified
Everything sorted over text, no fuss and easy to do especially when time is limited. Can be slightly slow to reply but I think that is just because they are so popular
Second year in a row to use Dolphin Utilities. A very quick and efficient service. Would definitely recommend to a friend.
I changed electricity provider with Dolphin Utilities. It’s a seemly service, I provide the relevant info and they did all the work.
Love Dolphin Utilities every year I hand the hard work to them and then it's done
Dolphin Utilities is a customer service-focused energy and utilities provider that assists individuals and businesses with their utility needs. The company offers a range of services including switching suppliers, renewing contracts, establishing new connections, and managing changes of tenancy. Customers can conveniently submit their last utility bill for review to receive tailored assistance and recommendations. Targeting both residential and commercial clients, Dolphin Utilities aims to simplify the process of managing utility services. Their user-friendly approach includes an easy-to-navigate website where customers can access a quick contact form for inquiries and support. With a commitment to transparency and customer satisfaction, Dolphin Utilities serves as a reliable resource in the utilities sector.
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