Paid for a delivery 2 weeks ago
Paid for a delivery 2 weeks ago. Still no delivery. Wouldn't recommend. Biggest mistake I made switching from oil. You have no other option but to order from them. No other supplier. Terrible service.
4.6
Excellent
696 reviews
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💬Hasn't replied to negative reviews
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Review summary
Calor Gas Ireland is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Most expensive
Most expensive, rip off company I've ever experienced
CANNOT INSTALL OWN PRODUCTS
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND NOW CANNOT GET THE INSTALLER THEY RECONMENDED TO CALL ME BACK TO INSTALL IT! WANT THE WHOLE THING REMOVED ABSOLUTE TERRIBLE .
Low confidence in service
For several years we have had deliveries at or around the 25% fill level. Despite a note on our system to notify us of a delivery with 24hr notice, we've more recently not had this notice. The driver was able to advise us as its an automatic trigger no call will be received. Roll forwards, or current gas full level was 18% on Monday, with 15l usage (yes because we were using electrical shower as we had no advice of delivery). And still no notice of delivery. Whilst 18% may seem like a reasonable amount, when you've been 'trained' to expect a delivery at 25% what has changed, and why can a delivery date not be scheduled. The office also seems to have changed as each call (there have been 3 so far), has been answered by a different person.
Company details
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Contact info
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Website
shop.calorgas.ie
All reviews
696 total • Write a review
Showing 1 - 10 of 692 reviews
T
THOMAS
US
Have prepay gas in our house
Have prepay gas in our house. Ordered replacement card over year ago. Any time call up say there card machine is still broken. They have no online topup service have to call each time and takes ages between not getting through at all or been but through. Can't also switch provider as it's there tanks in area and not natural flow
Date of experience: August 17, 2024
AD
Bought a Kingavon gas heater a little…
Bought a Kingavon gas heater a little over a year ago( not fromCalor) Unit is immaculate but stopped working.No luck with ANY service or repair service
Date of experience: February 14, 2024
JJ
Bought a Calor Gas Heater in October and the pilot light stopped working. Calor Gas suggested I take it outside and roll it around and advised if they repair it that I may have to pay for the shipping
Bought a Calor Gas Heater in October and the pilot light stopped working. Calor Gas suggested I take it outside and roll it around and advised if they repair it that I may have to pay for the shipping costs myself. Very poor quality heater and also very poor customer service and not consistent within Consumer Protection Legislation. Beware Buyers! Thanks for your reply but as I mentioned in my emails I wouldn’t of bought the heater if it had been made clear that it was so high maintenance and we had a Provence for 5 years before we bought the heater in question, it never once had the problem you described. One of the replies by email was to advise one of my friends or family to fix the issue “ if I have any “ ! Wow is all . I have replaced the heater coz tbh as a one parent family with 2 adults with additional care needs we don’t have time or energy for this and we need a warm home . Out of pocket and very disappointed with Calor Gas
Date of experience: February 1, 2024
A
Anna
US
Very happy with Calor Gas Ireland
Very happy with the service and the support. Recently we had to get the gas tank moved and Derek and Martin got it sorted very efficiently. Very helpful, supportive and understanding. We are delighted with Calor gas. I wish every company would be as supportive as them.
Date of experience: January 27, 2024
PH
The he difficulties of Calor gas Servicing of boiler
Calor gas is clean source of heating and convenience of auto refill however there one draw back getting the boiler serviced. The technician that did retired and anyone I've phoned is not interested one guy did cone to the house but refused to service as it is in an awkward spot in the utility room. It was installed by a calor contractor the guy now retired. Calor is aware of issue with the servicing but has a hands off approach they just post a leaflet of the importance of regular servicing by a qualified technician..
Date of experience: January 16, 2024
SD
I bought a bottle gas heater last week.
I bought a bottle gas heater last week. When I received it the envelope that holds the voucher and the invoice was empty. The envelope was open. Obviously somebody opened it and took the contents between when it left calor gas and it got to me. I got on to customer service and I was told the voucher would be replaced. That was over a week ago and I have not received anything. It's not my fault it disappeared along the way. Especially when I was told it would be replaced and it wasnt. Very bad service.
Date of experience: September 28, 2023
Q
Quentin
US
If I could give 0 stars...
If I could give 0 stars, I would. Recently moved into a new apartment and signed up with Calor. Nothing but regrets. Signed up to mycalor online and set up direct debit. Thought everything was sorted. No new communication until I get a letter on a Friday afternoon before a bank holiday saying they want me to pay an exorbitant deposit or they'll cut my supply on the Tuesday. No info why or how. Most companies waive the deposit if you setup direct debit. The company is stuck in the 1980s and have no options to control anything online and don't send anything by email. Would happily recommend any other company
Date of experience: August 12, 2023
B
Barbara
US
Sloppy behaviour …
This review only reflects the sloppiness of the guy who filled the gas tank and the customer service department. Side gate was left open, after the fill. A gate that was firmly closed before should be closed afterwards. It isn't hard to do! Both dogs escaped, one was only found an hour later. After ringing the company I was promised a call back, which never happened. Sloppy!!!!!
Date of experience: June 21, 2023
JC
John Carroll
US
I bought a bought a cadac bbq and pizza…
I bought a bought a cadac bbq and pizza stone in March. All delivered and items perfect. Had family over and one of them liked the pizza stone. I bought him one as a gift. It came on a Tuesday and I gave it to him on a Sunday. He opened it and the stone was cracked. I contacted calor Monday morning and they said there's nothing they could do. It had to be reported within 24hrs. I asked him would he unbox a gift and try to rebox it before he gave it and he said yes he would. He said its on the terms and conditions if I checked it. As it turns out if I did notice it damaged I would have had to pay the return myself anyway. Needless to say I won't order from them again and just wanted to let people know what they are up against if they do find any issues with their orders. I have since received a replacement pizza stone from Calor. Thanks for the replacement
Date of experience: May 22, 2023
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