David is great and responds quickly
David is great and responds quickly! There was some robotic responses initially that seemed like AI which put us off but once David got in touch he put us at ease.
Dolphin Utilities is a customer service-focused energy and utilities provider that assists individuals and businesses with their utility needs. The company offers a range of services including switching suppliers, renewing contracts, establishing new connections, and managing changes of tenancy. Customers can conveniently submit their last utility bill for review to receive tailored assistance and recommendations. Targeting both residential and commercial clients, Dolphin Utilities aims to simplify the process of managing utility services. Their user-friendly approach includes an easy-to-navigate website where customers can access a quick contact form for inquiries and support. With a commitment to transparency and customer satisfaction, Dolphin Utilities serves as a reliable resource in the utilities sector.
Dolphin Utilities receives overwhelmingly positive feedback from its customers, with many praising the exceptional service provided by staff, particularly David. Reviewers highlight the quick and efficient responses, noting that the process of switching energy providers is made easy and hassle-free.
Customers appreciate the personalized attention and thorough explanations, which contribute to a seamless experience. Many express gratitude for the proactive communication regarding expiring offers and the overall support throughout the process. However, a few reviews mention initial robotic responses that felt impersonal, suggesting a need for improvement in the initial customer interaction. Despite these minor concerns, the majority of consumers are delighted with the service and recommend Dolphin Utilities for its reliability and effectiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 255 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 32 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 5.0 | 25 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 5.0 | 32 |
| Feb 25 | 4.9 | 11 |
| Mar 25 | 4.9 | 17 |
| Apr 25 | 4.3 | 7 |
| May 25 | 4.6 | 10 |
| Jun 25 | 5.0 | 17 |
| Jul 25 | 5.0 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 255 most recent reviews.
“Another quick and efficient service from Dolphin utilities”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −2% | 255 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Dolphin Utilities is #1 of 5 on overall rating in this group.
255 reviews of Dolphin Utilities. Filter by what matters to you.
Over a year ago
David is great and responds quickly! There was some robotic responses initially that seemed like AI which put us off but once David got in touch he put us at ease.
Over a year ago
The gang are so helpful . Give them your last 2 bills and they so all the heavy lifting
Over a year ago
Another quick and efficient service from Dolphin utilities
Over a year ago
David is always so prompt at returning my queries. So friendly and explains everything thoroughly. Delighted we made the change. Thanks a mill David
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David is great and responds quickly! There was some robotic responses initially that seemed like AI which put us off but once David got in touch he put us at ease.
The gang are so helpful . Give them your last 2 bills and they so all the heavy lifting
Another quick and efficient service from Dolphin utilities
David is always so prompt at returning my queries. So friendly and explains everything thoroughly. Delighted we made the change. Thanks a mill David
Great reminder that my current offers are expiring and all sorted with new providers with a a message or two 😊 a pleasure to deal with and an excellent service for all 😊
Very quick and easy to deal with and 10/10 service
I am very impressed with the total customer service of Dolphin Utilities .. fast response, simple engagement, always supportive, keeping me (the customer) up to date, etc
Have to say since I was introduced to Dolphin Utilities last year by a friend, I have no hesitation in recommending their services to everyone. They really do the hard work for you , making sure you are getting the best value for money from your energy provider and switching from one to the other is seamless. The reminders by text are great as otherwise I would be putting things on the long finger ! Thanks to David and the team
Speedy and reliable service. Have used it second year in a row to switch electricity providers. Would highly recommend.
A dream to work with they just do sll the work!! Highly recommend
One year ago used Dolphin Utilities to get me a better electricity deal. It was all set up without and problems and staff were readily available to answer any query Twelve months on they have reminded me I can access a better deal. And the process was so easy with guidance as needed I can recommend Dolphin Utilities as being highly professional
Great service! Second time being looked after by Dolphin Utilities. It continues to be an efficient and hassle free service and with zero effort on my part but we still reap the rewards of lower bills! Fantastic! Thank you!
The quick response from Dave to get the best deals with my electricity bills was brilliant. Easy to switch to another company. Hassle free
Fast, efficient snd helpful service. What more could you want
David always very helpful thank you 💪💪👍
Great experience.completely takes the hassle out of switching.loyal customer for a few years now.would highly recommend using Dolphins expertise to save.
I just just renew my 12 month contract with Monica. She was very helpful and explained everything. Thanks again 😁
So easy quick and no hassle! Thank you
I recently used Dolphin to switch electricity providers after beingwith the same providerfor a few years, I got a great deal with flogas through Dolphin, glad I used them.
Dolphin Utilities is a customer service-focused energy and utilities provider that assists individuals and businesses with their utility needs. The company offers a range of services including switching suppliers, renewing contracts, establishing new connections, and managing changes of tenancy. Customers can conveniently submit their last utility bill for review to receive tailored assistance and recommendations. Targeting both residential and commercial clients, Dolphin Utilities aims to simplify the process of managing utility services. Their user-friendly approach includes an easy-to-navigate website where customers can access a quick contact form for inquiries and support. With a commitment to transparency and customer satisfaction, Dolphin Utilities serves as a reliable resource in the utilities sector.
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