Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

Company details

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All reviews

1,000 total • Write a review

Showing 1 - 10 of 996 reviews
nh
5 out of 5 stars

Emergency call out

The person that came out, Riley Wood, was very professional. He took the time to explain each step ensuring I understood what he was doing and why.

Date of experience: July 18, 2025

Tj
5 out of 5 stars

very friendly and efficient staff in…

very friendly and efficient staff in their work

Date of experience: July 18, 2025

B
5 out of 5 stars

Leakage reading

Esnee not sure if I spent name right was very helpful and got though all questions quickly.

Date of experience: July 18, 2025

MJ
5 out of 5 stars

My enquiry was dealt with quickly and…

My enquiry was dealt with quickly and effectively.

Date of experience: July 18, 2025

C
5 out of 5 stars

Excellent service by staff

On 17/7/25 we had Riley W attend our property for a drain blockage. He was only a young man but I was very impressed with his level of knowledge & the info he shared with us. He really was a credit to the company as he was prompt, presentable & polite. When he finished the job, our garden was left exactly as he had found it, clean & tidy. I was even impressed with how fast Wessex responded to my online enquiry, they called me the same day & next morning Riley was at my property. Thank you Wessex for sending a charming & efficient member of staff.

Date of experience: July 18, 2025

S
5 out of 5 stars

Excellent Service.

Outstanding Customer Service from Tonia today - so pleasant, competent, pro-active and helpful. Nick fitted our water meter quickly and efficiently, He was equally pleasant and answered all our questions fully. It’s been a pleasure to deal with Wessex Water this morning. Thank you.

Date of experience: July 18, 2025

LH
5 out of 5 stars

Above and beyond expectations

I contacted Wessex water about a condition in my mortgage offer which required inspection of my sewage and drainage facilities. I didn’t have to wait very long to speak to somebody which was good, and they were very kind and helpful. Even though the request wasn’t a usual thing for them, An employee visited the house within a few days and provided the evidence needed to satisfy the requirement. Thank you very much for being so helpful.

Date of experience: July 17, 2025

MV
5 out of 5 stars

Water Meter Installation

The plumber, Dan, arrived promptly at 11am to fit a water meter in my sister in laws house. She is disabled, he was so kind and explained everything to her. He was friendly and professional and carried out the work efficiently. He cleared up behind himself and left everything clean and tidy. What a lovely guy. An asset to the company

Date of experience: July 17, 2025

rb
5 out of 5 stars

I had cause to contact Wessex Water as…

I had cause to contact Wessex Water as a landlord renting a house that was empty for two months, I had received an invoice for water usage which I queried, I was able to prove that the house was empty for that period and delighted that WW agreed to cancel the account, the staff were at all times very sympathetic helpful and efficient, a great example of public service.

Date of experience: July 17, 2025

c
4 out of 5 stars

good service

good service tidy job renstated and top soil nnd seed good service flushed the team worked hard in hot weather welldone . job no6581157 thanks .

Date of experience: July 17, 2025

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