Great service
Great service, reduced our electricity and gas bills by 25%! Easy to communicate via WhatsApp too 😊
Dolphin Utilities is a customer service-focused energy and utilities provider that assists individuals and businesses with their utility needs. The company offers a range of services including switching suppliers, renewing contracts, establishing new connections, and managing changes of tenancy. Customers can conveniently submit their last utility bill for review to receive tailored assistance and recommendations. Targeting both residential and commercial clients, Dolphin Utilities aims to simplify the process of managing utility services. Their user-friendly approach includes an easy-to-navigate website where customers can access a quick contact form for inquiries and support. With a commitment to transparency and customer satisfaction, Dolphin Utilities serves as a reliable resource in the utilities sector.
Dolphin Utilities receives overwhelmingly positive feedback from its customers, with many praising the exceptional service provided by staff, particularly David. Reviewers highlight the quick and efficient responses, noting that the process of switching energy providers is made easy and hassle-free.
Customers appreciate the personalized attention and thorough explanations, which contribute to a seamless experience. Many express gratitude for the proactive communication regarding expiring offers and the overall support throughout the process. However, a few reviews mention initial robotic responses that felt impersonal, suggesting a need for improvement in the initial customer interaction. Despite these minor concerns, the majority of consumers are delighted with the service and recommend Dolphin Utilities for its reliability and effectiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 255 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 32 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 5.0 | 25 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 5.0 | 32 |
| Feb 25 | 4.9 | 11 |
| Mar 25 | 4.9 | 17 |
| Apr 25 | 4.3 | 7 |
| May 25 | 4.6 | 10 |
| Jun 25 | 5.0 | 17 |
| Jul 25 | 5.0 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 255 most recent reviews.
“Another quick and efficient service from Dolphin utilities”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −2% | 255 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Dolphin Utilities is #1 of 5 on overall rating in this group.
255 reviews of Dolphin Utilities. Filter by what matters to you.
Great service, reduced our electricity and gas bills by 25%! Easy to communicate via WhatsApp too 😊
Excellent service, set up with new electricity company hassle free. Also tried to go with broadband provider but after finding out they are not in my area, easy to cancel.
Quick and efficient
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Dave is fantastic at his job. He looked into our electric for home and business and got us the best rate. Thanks again
Really efficient, no fuss and walks you thought step by step and always looking to help in any way he can. Brilliant..
Thanks again Dave for reminding me that I was nearly out of contract with my electricity provider and for getting me a better deal.Excellent service again as usual.
Super efficient, takes the hassle out of checking for the best deals, would highly recommend.
Excellent, speedy, hassle-free service!
The whole experience was a hassle free and very efficient, they had great time and patience too when dealing with information I needed to access for them. Fantastic service would highly recommend
Switch was so easy, no fuss. They did everything and at no cost. Highly recommend
So efficient and a super quick turnaround time (when I had given very short notice to the team that I needed to move away from my existing contract). All the hassle taken out of the process!
My 3rd year switching over with Dolphin and the process couldn't be easier. They even reminded me this time a month beforehand. Currently away from home and still my bills are taken care of, quick and easy communication via WhatsApp or email. Thank you once again!
Fast, informative and pleasant to deal with. Would highly recommend.
Had really nice experience with Dave from Dolphin Utilities. He was very responsive even after office hours he helped me with my bills and provided best advice to switch the electricity provider. Will definitely recommend everyone.
Dolphin Utilities is a customer service-focused energy and utilities provider that assists individuals and businesses with their utility needs. The company offers a range of services including switching suppliers, renewing contracts, establishing new connections, and managing changes of tenancy. Customers can conveniently submit their last utility bill for review to receive tailored assistance and recommendations. Targeting both residential and commercial clients, Dolphin Utilities aims to simplify the process of managing utility services. Their user-friendly approach includes an easy-to-navigate website where customers can access a quick contact form for inquiries and support. With a commitment to transparency and customer satisfaction, Dolphin Utilities serves as a reliable resource in the utilities sector.
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