Singapore Airlines Reviews

Racist airline where staff treats passengers differently solely based on their skin color! It does not matter if you paid to be there like your white counterparts !! From staff the the captain all showed disgusting behavior during a 14 hour journey from Singapore to London 5.2.19! To finish off had to see the captain greeting everyone, then came my time and he looked at me didn't say anything! Then all smiles to the white passengers! If you are not white and want to feel comfortable AND WELCOMED during your flight and not feel the hostility from staff DO NOT BOOK A FLIGHT WITH SINGAPORE AIRLINES! YOU WILL REGRET IT LIKE I DID. This was my first and DEFINITELY the last time i will use this airline! Do not deserve my hard earned money!

Wonderful experience, good customer service, caring attitude of all staff, from checking in, cabin crew, ground staff and staff at arrival airport. I'd fly with Singapore Airlines over any other airline.

On 30 December 2018 I went to Sidney (Copenhagen-Singapore-Sidney). Upon arrival my suitcase was broken totally, and I had to buy another before entering a cruise to New Zealand. In the airport in Sidney I got a damage report from the staff. All shops were closed during New Year, but I was asked to contact Singapore Airlines on my return to Copenhagen in order to get a refund for the broken suitcase. I forwarded alle papers (tickets, damage report, photos, boarding pass and luggage receipt and also receipt for the new suitcase bought in Sidney). It was extremely difficult to get in touch with anyone in their office. When calling, an answering machine kept telling about opening hours, but no-one ever answered the phone. I mailed several times, and then someone replied, but only to tell me that if I was lucky, they would refund half of what I had been paying for the suitcase. I did not ask the staff to drop my suitcase in order to ruin it completely, but the Airline company is making it extremely difficult to refund my expenses. The flight itself was fine. We had made an upgrade and everything was fine, but service upon return was just awful, and I have still not got my money back. It is no problem buying an expensive air ticket, but when something happens and their own staff ruin customers luggage, it is a huge problem getting a refund for anything. Just too bad.

This will be a long comprehensive yet fully justified review as I feel that the true reflection and reputation of Singapore Airlines needs to be corrected here particularly since their seems to be a whole bunch of liars or moaners on here that for some reason are only reviewing to cause trouble with their ridiculous phoney gripes. Travelled out with my family from LHR on a 777-300er in economy which was incredibly enjoyable all the way. Literally managed to sleep like a baby as the seats were so comfortable the leg room brilliant with firm footrests the recline was like that of premium on most other airlines and the width at 19” is as good as you will find in the industry anywhere due to the generous 3-3-3 config where as most other airlines operating 777’s will squeeze in an extra seat to make a 3-4-3 configuration (try emirates for example!).Excellent choice of food (with metal cutlery) and an incredible range of alcoholic and non alcoholic beverages (even a superb Singapore sling available) help yourself-to snacks of various kinds in the galleys whenever you want them. The cabin crew were as always so professional friendly efficient and helpful with nothing being too much effort. IFE is superb with a great range of movies and all manner of entertainment both new recent and old and a touch screen monitor which was huge by economy standards that also had a separate touch screen remote!They also have excellent quality in ear headphones for you to keep! Blankets pillows eye shades socks combs tooth paste/brush razors shave cream and various other amenities all provided. Toilets are spotless as was the cabin and it’s lovely calming ambience and gentle mood lighting. Then onward on a 3 week old 787-10 Dreamliner journey to Bali/a 1 year old A350 from Jakarta - Singapore and finally a brand new one month old A380 back to London with its equally and superb new cabin design.Again all these other sectors were also absolutely fantastic in every way and replicated the initial outbound journey form LHR. Singapore Airlines fleet is incredibly new when compared to many other airlines with so many new aircraft both in operation and on order.They seem to just keep on getting better and better all the time and never get complacent or rest on their laurels for a moment. Service levels are top notch both in the air and on the ground. CS team are always spot on and will do everything they can to help and assist within there means. I really cannot fault them it’s both effortless and a pleasure to deal with them. This airline has never once in my 25 years of flying with them disappointed or let me down in any way and you will not find a better airline in the skies today hence their number 1 status from Skytrax and TA amongst others. Some of the comments on here are utterly preposterous laughable and I suspect either made up (I believe in some cases its obvious why) or simply inaccurate for example one of the comments below from someone claiming that they think they should simply be able to sell their ticket to anyone is just unbelievably ridiculous as if any airline would allow that ! I just don’t buy any of these ridiculous comments as after years and years and countless flights with them that are so consistently great it’s just not how they operate in any way at all and highly unusual for them to be anything other than at least on par. You would really have to be one of life’s real miserable grumblers to have a major moan at SIA.Its interesting to note how reviews on other websites are significantly much better than on here where many people just seem to get a kick out of moaning (don’t we know all about that of late!) but certainly SQ don’t deserve most if any of the negativity they have received on here. I highly recommend anyone to fly with this airline you won’t be disappointed unless you are a moaner and you will have a fantastic time on board. Looking forward to our next trip very soon and thank you Singapore Airlines!

After traveling to Australia, New Zealand and Singapore over the Christmas period. We have six flights on a block booking. Three flights where with Singapore Airlines. On each flight we felt that the cabin crew did not really have any interest in looking after us. The first flight from London to Singapore we were told that they had run out of the choice of dishes and had only one dish. After I challenged this the crew member suddenly came up with another choice. The second flight from Singapore to Sydney had a lack of refreshments served and the toilets were in a very dirty state from the start of the flight. The third flight from Singapore to London we were kept in night mode for whole 14hr flight with the exception of two meal servings. This was a 9am take off so ther was no need to keep us in the controlled state. When asking for a refill of coffee during the mail I was met with an attitude that I had inconvenienced the crew member let alone having th ask for milk and sugar. Keeping a cabin in night mode gave my the impression that the the crew wanted to keep our class in its place. It was also noticeable the lack of crew that where available in our section. Three other flights were with New Zealand air a Virgin Australia, the service on these flight were spot on. We will not be booking with Singapore Airline again.

Our flight from Phnom Penh was delayed so we did not make our connecting flight in Singapore. While Singapore Airlines did put us on a later flight, it meant an eight hour wait in Singapore airport and another stopover in London, instead of a direct flight to Copenhagen. We Finally arrived in Copenhagen 14 hours later that scheduled. Back home I contacted Customer service and after 21 days (!) they answered, refusing to give me any compensation. When i complained again they offered me a voucher for SDG 100. I paid over SDG 3000 for business class tickets because it was important for me to arrive on schedule and well rested, ready to work. Instead I arrived extremely late and exhausted from the very long travel time. In this regard SDG 100 is by no means a fair compensation. I can only say that this airline is not worth your money, with this kind of customer service

Spent the extra to go Premium Economy. While the flight to Paris from Brisbane was relatively enjoyable, the return was not. The woman serving our aisle constantly forgot things. I was given half a meal (no diet restrictions) she just forgot to give the rest. When I realised because the woman across from me received her full meal (from the FA on the other aisle). I asked my FA for the rest. She said she would have to check if she had any left. She then proceeded to serve the rest of her side of the plane and then forgot entirely. When I pressed the service button, she came up and told me I had bumped it before even asking if I needed anything. I reminded her about the meal but she said they had all gone. I ended up with an economy meal then - no choice. My partner numerous times requested a drink and had to remind the woman 15 minutes later when nothing came. Then to top it off - For Christmas my partner purchased a new suitcase for me. So the return trip was its first time. It was a Samsonite Case and it arrived in Brisbane completely trashed. Plastic parts around the handle snapped off, dents so large it pierced the plastic the whole way through. My zip doesnt even zip up flush to the case any longer. ONE FLIGHT! I contacted the airline but they will not cover it. I prefer the service of other airlines and will fly with them in future. 7 JAN 19

We have enjoyed Singapore Airlines in the past but are saddened to find their service not up to standard. Recently flew London to Singapore in economy. The footrest would not stay up which was uncomfortable as I need to stretch my legs on a long flight. They ran out of food choice even tho I had paid the same as other economy passengers. The food was not delicious. The movie choices were terrible, no latest ones at all and the hostesses service was disappointing although they are usually Polite and obliging.

Really rude staff. First time flying in Singapore Airlines.ordered special meal and it was very salty. They refused to replace the meal for my little boy when food was salty. Not happy with service

Great airline, and amazing food....flew from Singapore to Hong Kong recently, was a little bumpy but the pilots cant control the weather i guess. hostesses were beautiful also and very accommodating.

I feel like I am home in Singapore every time I board SIA anywhere in the world. I have for the past 23 years enjoyed and are always excited about SIA service.

When the airline industry has limited regulations, we need to start asking ourselves what is the outcome of that? Singapore Airlines was once a glowing, reputable airline, now it has become so disingenuous to its core customer base that it's lost touch and put the almighty dollar above what gives it business in the first place. With a refund policy that promotes unhealthy virtues of greed, Singapore Airline needs to be blacklisted. If you have more than 2 months to on-sell a ticket, and IF you can "possibly" give a refund, it means that you can actually do so. You are turning over twice the profit on your product by leaving your clients penniless and frustrated. Would you rather go back to what you once stood for and receive glowing reviews? Or do you prefer to have the backlash of angered clients who have been given the worst treatment by your airline?

In-flight experience, very good indeed. Customer service is literally non-existent. They completely refuse to answer any communications, in spite of assurances from their Facebook team. Our flight was cancelled and, while they did put us on a later flight, it meant an eight hour wait in Manchester airport. Customer Service refused to answer my emails regarding alternative arrangements. My advice is to steer clear of Singapore Airlines. There are more reliable alternatives out there.

Had to book my child via a krisflyer Agent. He put the names in reverse. Arrived to check in for first leg of trip on virgin air and told couldn’t check him in bc of name error. I arrived 80 min before flight departure. I was on hold w Singapore airlines for 40 min total - first 15 min waited to be told child s old tix will be refunded and new ticket w correct name will be issued. Why did that take 15 min. Placed on hold again after being told I wouldn’t have to wait too long. 25 min later and I’m still on hold AND checkin is closing and we ve missed our flight. Called back to reschedule a flight and 2 hr 20min later I finally have a confirmed new ticket. This is after asking to be put thru to a supervisor who should ideally be better at this sort of thing. She couldn’t figure out a way to rebook my flight as everything was booked. It was only after I asked, incredulous, about there not even being flights via Sydney that she had a brain wave and found a flight. SA is supposed to be more customer service oriented. To me that means owning yr mistakes and demonstrating that to the customer. It shouldn’t matter what class u are flying in, There was no such service today. 3 hrs total on the phone w them after they made an error w my sons name.

I mostly had a positive experience flying from London to Vietnam via Singapore. We travelled on an A380 to Singapore. We found the seats quite uncomfortable yet the seats on the aging A320 that took us to Da Nang were much more comfortable. Food on the A380 was amazing. I've never tasted airline food this good. The curry on the way out was absolutely fantastic!!! The cabin crew were very efficient and helpful. My main gripe is that because we found the seats uncomfortable on the A380, I changed my seats for the return journey to 'extra legroom'. This placed us next to the toilets which would have been fine apart from the constant queue for the toilet and people doing their exercises in the space in front of us classed as 'extra legroom'. Twice people stomped on my feet when I was trying to sleep when the lights were dimmed. So, the extra £118 I paid for these seats was pretty much a waste of time. Apart from this, it was a positive experience.

I would have given them no stars, if at all possible. This is the worst airline out there, happy to take your money for a ticket, but if you want to change the flight even though its over 6 months away, they were going to charge me £600. Then, I asked to cancel it, well you can cancel it, but no refund, even though its six months away. Then I asked if I could sell it to someone else? No, all flights are non transferable. There is no give with this company, no one to complain to and no one in the UK to help with this. This is the worst company I have ever had to deal with and how they operate within the UK through middle me is unbelievable as they surely breach our trading standards laws and multiple EU laws to boot. Suffice to say, I will never use them again!

Terrible experience. I booked a window seat but they put me just in the middle which it is completely opposite of what I wanted. I complained on the plane but nobody wanted to help me, then I complained when I landed in London and according to them, I selected a middle seat (the customer service in London was quite rude). Why would I select a middle seat prior to my flight if this is not what I wanted? Anyway, they said in the end that because they are right, there is no way they can help me. 15hours of flight in a seat that you do not want to be at is not the best experience. In general, I would say and after flying with other airlines in economy to Singapore that the service for most of them is pretty much the same. I paid a plus of 350£ for this airline for the good things I heard about them but it is not worth the money. Also, I never had this issue. Hence my struggle to understand why this airline is so good.

Best airline experience I've had, even the things that weren't working were turned around to their advantage. Flew from copenhagen to sydney via singapore, economy. Better food than I've experience in flights before. Good in-flight entertainment with great selection of movies, tv shows and games. The lavatories were clean, and even had mouthwash, toothbrushes and skin products. On my way home I had an 18 hour layover in Singapore. Somehow even that was a positive experience. The airport has plenty of seating and power outlets, good food options, free cinema, rest areas and free bus tours of singapore. On the final leg of the trip there was a problem with the entertainment system, however, this was at night and every passenger was given a small gift of chokolade for their inconvenience.

They may think of themselves as a great airline but their website is pathetic. Manage booking is always down and their seat selection system is highly controlled by their staff. Self serve online is not available (until check-in) and definitely not free, like almost all other airlines for international flights. I fly home to Hong Kong fairly frequently and always avoid taking SIA for these reasons. If you don't mind their company first policy, you will probably like their service.

Used to be better However the frustration has started from their new booking process. Paid for advance seat selection and they did not honour this because of a change in plane. Based on their email I should be able to change this FOC however not only was this not possible, contacting the UK office did nothing as they didn't do anything to assist, not responding to contact for weeks on end, claiming that they are "investigating". I have to repeatedly chase them. We no longer have any seat selected for our flights. If it's this infuriating at this stage I hate to imagine what it'll be like to actually take a long haul plane ride on this airline which is acting no better than budget airlines despite the premium price. Doubt I'll fly this circus act again unless all issues we've encountered has been put right.