Singapore Airlines
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Non-existent customer service.
In-flight experience, very good indeed. Customer service is literally non-existent. They completely refuse to answer any communications, in spite of assurances from their Facebook team. Our flight was cancelled and, while they did put us on a later flight, it meant an eight hour wait in Manchester airport. Customer Service refused to answer my emails regarding alternative arrangements. My advice is to steer clear of Singapore Airlines. There are more reliable alternatives out there.