Singapore Airlines
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Used to be better
Used to be better However the frustration has started from their new booking process. Paid for advance seat selection and they did not honour this because of a change in plane. Based on their email I should be able to change this FOC however not only was this not possible, contacting the UK office did nothing as they didn't do anything to assist, not responding to contact for weeks on end, claiming that they are "investigating". I have to repeatedly chase them. We no longer have any seat selected for our flights. If it's this infuriating at this stage I hate to imagine what it'll be like to actually take a long haul plane ride on this airline which is acting no better than budget airlines despite the premium price. Doubt I'll fly this circus act again unless all issues we've encountered has been put right.