Singapore Airlines Reviews

Book elsewhere, this company cancelled our flights and refuse to issue our refund. We are at a loss of over $4000. I will never fly with them or any subsidiary companies and I urge all looking to book flights see how these companies treated customers during the pandemic and make judgment. After exhausting all avenues after months we have no option but to take them to Qtac. Slater and Gordon are also considering a mass lawsuit look it up if you have been wronged also.

I’m absolutely disgusted with the way Singapore have dealt with my situation. I booked a flight only through Southall travel last November for travelling to cairns on the 28th March. I want a full refund and my travel agent sent RA on the 9th April yet Singapore deny any acceptance of these, yet I have copies and sent them to Singapore and I haven’t even had an answer! I will never travel with Singapore again.. even though I was going to book as soon as the sky’s allow, it won’t be with them I’m even a kris flyer but they have dealt with this really badly

Well the only good thing about this is the crew. They are all professional and did an excellent job of assisting the passengers.

Booked flights directly through Singapore Air online. Flights were booked in December 2019, flights due to depart in April 2020. Received advice we could get a refund mid April, received refund in full 3/06/2020.

Just received a full refund from our trip to Europe, we flew to Greece and coronavirus hit and got stranded Singapore Airlines refunded both legs. Very appreciative and a big fan of this Airline will definitely fly with them again.

Never flown with Singapore before and was really looking forward to it, I’d heard great things... however I’m so very disappointed with the customer service during this pandemic. We were due to fly 31st March 2020. Flights cancelled due to Covid and after weeks of waiting for replies to emails from them, was eventuality told we could have a full refund but had to do it through their online form...so submitted a refund request 14th April via their automated system. Over 5 weeks later, still nothing. Tried reaching out a few times over social media as it’s the most likely to get a response, however the response is always the same, a copy/paste of ‘we seek your understanding blah blah difficult times blah working through refunds in order of departure’. I seek YOUR understanding that flight only cancellations bought by credit card are supposed to be refunded within 7 days! Not 5+ weeks and still counting, and that your delay means I pay interest on the cancelled flights! They told me two weeks ago that they’re working through mid March departures. If now two weeks later they’re still not at the end of March for our refund then I feel sorry for anyone who is departing later. I will update this review if/when the refund has been processed so people can get a real idea of the time it is actually taking. I really wanted to have a nice experience for my first flights with this airline but I honestly don’t know if I can trust them in future if this is how they treat customers when there’s a problem.

15th March I was meant to fly back to Sydney from Amsterdam. I was visiting family and friends and with COVID-19 I found it hard to leave. I was checked in but later that day read on the Singapore website that you weren't allowed to enter Singapore airport if you've been to Germany in the last 14 days. I did. I went through Germany for wintersport to Austria just before. I was scared to board my flight cause I didn't know what could happen if I would show up at the airport and told them I was in Germany. I also didn't want to take the risk of contaminating others since I didn't know if I was a carrier or not of the disease. I had the privilege to stay longer and be with my family so I cancelled my flight. I received 83 euros back (which hardly covers my flight) and I didn't have a choice of accepting that money or not. I just got it back. I tried to contact the airline many times about the situation and never got a reply. Now they're finally replying and saying they can't help me because I already received 83 euro back for my cancellation. Whereas I know and should've had the right to receive flight credits instead for a flight back to Sydney. Obviously 83 euro won't cover that. I think this is ridiculous since I saved them the effort and risk of me coming to the airport and myself for having to drive there and go through all these complications. I'm appalled and wouldn't recommend anyone to fly with them if they treat people like this during these hard times.

One of the most pleasant airlines to deal with, even in a crisis!

Med to aflysninger og en to måneders stranding på Bali og en ekstraregning på 32.000,- for at komme hjem(selvom SA havde fly i luften) med et andet flyselskab, så efterlader SA et indtryk af at være ligeglade med deres kunder.Jeg havde business class billetter og forventede lidt mere omsorg under en pandemi.Men ikke hos SA, her så man kun en mulighed for at tage op til 4 gange mere for deres flybilletter og aflyse alle forudbestilte rejser hjem.Grådighed, kynisme og dårlige undskyldninger tegner et usmageligt billede af SA.Ingen refusion fra SA til dækning af merudgifter til den extra tomåneders “ferie” på Bali.

Excellent Airline Consistently great service

Worst experience ever. It is true when people say that at essential moments the true person comes out. Singapore Airlines did nothing to help us come back from our holiday after they canceled the flight a couple of days before departure. I made almost 2500 euro's extra expanses because of this cancellation and I am chasing them for this. No reply on my mails and also by phone they were unreachable. When I called them today they said they could not do anything and that I could sue them if I wanted. I would like to call out on everyone with this problem and get together to get justice. It can not be that this is the 'best airline' in the world and when things get serious they just leave you hanging!

Singapore Airline war gestern. Wer sich mit dieser Airline zukünftig noch geschäftlich einlässt, ist an seinem Elend selber Schuld. Aktuell vertröstet die Airline ihre Kunden mit Flugpreiserstattungen die wahrscheinlich nie erfolgen. Singpur ist die Zentrale der Betrüger bei den Fluggesellschaften. Nie wieder mit diesem unseriösen Anbieter.

Still happy with the professional attitude of SA compared to other airlines. Love their Generous check-in by weight concept

A febbraio ho acquistato 2 biglietti aerei per volare da Singapore a Milano. Li ho acquistati su SKYSCANNER (quando finirà la pandemia non comprerò mai più un biglietto aereo su quel sito). SINGAPORE AIRLINES ha cancellato il mio volo 15 giorni prima della partenza senza propormi alcuna alternativa. Ad oggi non ho avuto alcun rimborso. Singapore airlines non risponde al telefono e non c'è modo di contattarli. Travel2be ha risposto dopo quasi 2 mesi dicendomi che è la compagnia che deve rimborsare. Insomma uno schifo. Pensare che avevo scelto di volare con Singapore airlines perché era la migliore compagnia del mondo! Per carità.... Spero vadano presto in fallimento

Singapore Airline hat unsere Flüge am 13.03.2020 wegen Corona gecancelt. Seitdem versuchen wir unser Geld erstattet zu bekommen. Habe sowohl das deutsche Büro und nach 6 Wochen nun auch das Office in Singapore angeschrieben. Wir werden hingehalten bzw. vertröstet, das Geld wird zurück gezahlt, aber das dauert aufgrund der aktuellen Situation. Das Ganze ist eine absolute Frechheit und hat aus meiner Sicht Methode. Ich werde dort sicher nicht mehr buchen. Wie ein Unternehmen mit seinen Kunden umgeht zeigt sich am besten in außergewöhnlichen Situationen und hier zeigt sich, dass diese Airline ihre Kunden nicht verdient.

Have been trying to contact Singapore Air for weeks regarding flights for which they have changed the departure time of the first leg and not realised that this means i can no longer make the connecting flight to Europe (where i can't go anyway!!). No replies, help or suggestions. This is the second time they have changed the flight details. I thought they were going to be a good airline - but obviously not. Impossible to call as well. No response is just not acceptable - just in case Singapore Air read this - Can i please have my refund!!

Singapore Airlines outet sich in der Krise als absolutes Desaster. Für aufgrund der Corona-Krise gestrichene Flüge verweigern sie die Rückerstattung, was für mich an Betrug grenzt. Umbuchungsanfragen werden mit Verweis auf mangelnde Verfügbarkeit von Plätzen abgewiesen. Es ist darüber hinaus komplett unklar, ob und wie der Gutscheinprozess funktioniert. Basierend auf meinen Erfahrungen mit der Umbuchungsanfrage kann ich nur jedem abraten, sich auf die Gutscheinlösung einzulassen. Ich gehe jede Wette ein, dass Singapore Airlines keine Verfügbarkeiten für Gutscheinbuchungen anbieten wird, auch wenn alles wieder gut läuft. Die sind schon in Normalzeiten äußerst schwierig im Umgang und kennen das Wort "Kulanz" nicht. Dort herrscht Raff- und Geldgier pur. Ich jedenfalls habe sie auf die Rückerstattung der Ticketkosten für die gestrichenen Flüge verklagt. Anschließend werde ich sie auch nicht mehr benutzen. Wie Du mir, so ich Dir. Wer sich in der Krise nicht anständig benimmt, der braucht in den guten Zeiten auch nicht auf irgendein Geschäft mit mir hoffen.

Flight cancelled from Australia 19th March. Since that time no update at all on rearranged flights or voucher/refund. No response to our emails, can’t get through on phone and I have now seen they are operating some flights and selling spare capacity rather than offering spaces to those who have already paid. Whilst I understand these are unprecedented times, the simple lack of any further contact post cancellation is unforgivable. Never again will I use this airline.

Our flights from London to Singapore were cancelled due to COVID-19. We were promised refunds via the phone on 20th March 2020 and subsequently confirmed via emails stating these would be returned 8 working days from when the refund is processed. No refunds have been forthcoming (it is the 12th working day today) and when I rang today, I was told it would take 16 weeks. Refunds from the airline have now come through just under 4 weeks. Thank you for doing so, and we will definitely consider flying with Singapore Airlines in the future.

This company has been selfish during the time of Covid-19. The world is suffering and they don’t care about the little people. We were supposed to fly with them but when WHO increased the level of virus caution in Japan we needed to cancel. I have a heart condition so I couldn’t risk it. My flight was flexible however I was charged an large cancelation fee. I asked for it to be waived given the pandemic but they declined. They also took weeks to respond to emails and I was waiting two hours on the phone to talk to someone. In my opinion It’s just bad business, as I’ll go to japan or Singapore eventually and I’ll now travel with a different airline.