Singapore Airlines Reviews

Notre vol a été annulé et nous avons été prévenu par sms. Nous étions en famille à Kuala Lumpur avec des enfants en bas âge. Impossible de joindre la compagnie ni par mail ni par téléphone. Nous avons été contraints sur conseil de notre ambassade de trouver un autre vol beaucoup plus cher. Et maintenant comble de tout, il refuse de nous rembourser et nous propose un billet ouvert pour plus tard. Sauf que à cause d'eux et de leur incompétence totale, notre situation ne nous permet pas de repartir aussitôt. Profiter du Covid pour se faire de l'argent, une honte pour cette compagnie!! Impossible d'avoir le service client et des réponses automatiques à nos mails. Fuyez cette compagnie, ce sont des voleurs.

I haven’t actually got to fly with Singapore airlines but if the flight experience is as bad as their customer service then I am glad as it is terrible, hours waiting in a que on the phone only to be cut off numerous times and when you do get through getting a supervisor takes ages they don’t seem to know what they are doing and I would avoid at all costs especially within the current climate and the likelihood that there could be further disruption in the coming years they are unwilling to give refunds even though they are well aware of the Coronavirus outbreak and the implications it has had on peoples ability to travel

Cancelled my flight and changed to a different day without my permission and now won't give me a refund as my ticket was non-refundable. They have said I can leave my ticket open until march 2021 but I'm unable to travel. Very unhelpful when I spoke to them on the phone. Will never use them again and suggest others dont!

!!!Finger weg!!! Singapore Airline hat unsere Flüge ohne Angabe von Gründen gecancelt und erstattet den Ticketpreis nicht. Die Folgekosten interessieren sie auch nicht. Nie wieder, absolut unseriös.

I am extremely dissappointed of Singapore airlines, the flight we planned to take just took off secretly without calling the passengers to board! Simply not acceptable and I think it is not qualified to be an operating airline company. Because of Singapore's Covid-19 entry ban just one day before our flight, Singapore airline decides to NOT let any of the non-Singaporean passengers to board. There're several layers of unacceptable mistakes: 1. while booking, passengers are not informed of possible travel bans 2. after booking, Singapore airline does not send notification messages to remind passengers of the travel ban in action 3. right at the airport at the gate, Singapore airline just BLOCK the entire boarding area and secretly let allowed passengers to board - without informing all the other non-Singaporean passengers, and let us all wait until the plane takes off. The most ridiculous part is, we even approach the ground staff asking when we are allowed to board, and the staff simply asked us to wait. After the scheduled take-off time the staff just left the boarding gate and left all the remaining passengers wait for nothing, without a single announcement or apology. Have no more words to say, Singapore airline's attitude to their customers is simply unacceptable and I do not think it is qualified as an airline company.

Skulle rejse med SQ fra København til Cebu på Filippinerne, flyet er aflyst der ved ikke muligt fuldføre rejsen , har lige set Thai airways for det samme med fuld refund , SQ giver kun gratis ombooking hvis de flyver der hvor du har ferie , ingen mulighed for fuld refund , har siddet og ringet til dem i 5 timer næste gang prøver jeg at ringe til Mars, det for dårligt SQ

This used to be my favorite airline for years. Last week I've got an email saying my flight back home to NY is cancelled " due to operational reasons. We will rebook you on alternative flights." But guess what? No rebooking or something, they are unresponsive, sent 10 emails and tried to call many time, nothing...

Very good. Redeem business class seats on my miles

Seit Freitag über 100x bei Singapore Airlines in Frankfurt und bei der Englisch sprechenden Hotline angerufen, nie ist jemand ran gegangen. Frechheit!

I want to cancel a flight for 9 April due to corona virus. Call Singapore airline multiple times over 5 days. I have been on hold for hours. I am a Singapore airline member. I put in my details, still on hold and phone will just cut off. I don't understand how one of the best airline in the world can provide such a terrible service. People are in trouble and desperate for answers. Its terrible. Overall service has gone low over the years. Perhaps Its the right time to show you really one of the best.

Nur ein einziges englischsprachiges Callcenter, das angibt 24/7 erreichbar zu sein aber nicht erreichbar ist, sobald es etwas brenzliger wird. Aufgrund des Covid19 Ausbruchs wurden unsere Rückflüge gestrichen, aber seit 3 Tagen ist Singapore weder telefonisch, per Mail noch persönlich zu erreichen. Definitiv der schlechteste Kundenservice, den ich je erlebt habe.die lokalen Büros haben zwar Telefonnummern, die aber nur tagsüber besetzt sind, was aber auch egal ist, da man hier hier auch niemanden erreicht.

Voyageant de Marseille à Brisbane, j’ai embarqué à l’aéroport de Marseille pour Francfort par le vol SQ2089/LH1089 à 18H50. L’enregistrement ainsi que l’embarquement se sont déroulés sans problème. J’étais en compagnie de mon gendre pour qui c’était un premier voyage en avion et auprès de qui j’avais vanté les mérites de cette compagnie. A notre arrivée à l’embarquement qui avait déjà commencé pour le vol SQ 325 Francfort vers Singapour de 21h55, le personnel nous a dit que le vol était complet. On nous a finalement attribué des sièges qui n’étaient pas côte à côte ce qui m’a empéché d’expliquer le déroulement du vol à mon gendre, ce qui n’était pas pour le rassurer. Selon le personnel au sol, nous devions de plus être contents de pouvoir les avoir ! Bizarrement, ce vol soit-disant complet comportait de nombreuses places libres, et c’est avec stupéfaction que j’ai découvert que nos places avaient été attribuées à deux personnes ne se connaissant pas et qui ont pu bénéficier d’une banquette de 3 sièges pour deux. A l’embarquement de Singapour vers Brisbane, SQ235 de 21h15, on nous a mis sur le côté, pour finalement nous informer que là encore le vol était complet, en nous proposant des places sur le prochain vol mais à condition qu’il ne soit pas complet. Après maints palabres et discussions et avec l’aide de nombreux passagers scandalisés, on nous a finalement attribué 2 places les plus inconfortables, au centre au milieu de la banquette, l’un derrière l’autre avec une fois encore impossibilité de communiquer. Nul doute cet incident aura eu un effet négatif sur les personnes témoins de cet incident. Pour couronner le tout, nos bagages n’ont pas suivi et nous ont été délivrés dans l’après-midi. Ces situations anormales ne correspondent pas à l’excellence attendue de la meilleure compagnie au monde.

I travelled bali with singapore airlines and they said your luggages left in singapore but you will receive them in 8 hours , after 4 days my luggages delivered to me but 1 luggage still lost. No any response and my holiday fuked up

I do get the point that because of Corona virus Singapore airlines get more customer requests then normal. But calling 5 times being for an hour each in the waiting line to change my flight because Singapore changed flight times of my flight is not acceptable. Also on internet not possible to change my flight tried different offices etc never Singapore airlines again!

Corona virus issues caused so many unpredictable changes

Our cruise from Singapore to South East Asia was cancelled due to the coronavirus. The cruise company gave us a full refund and almost 50% off our next cruise which we have booked. We needed to cancell our flight but Singapore Airline's were not so accommodating. After endless emails and holding on the phone for well over 40 minutes I was told that they can suspend our flights but we need to rebook by June. We will need to pay an extra $480 AUD each to do this. The original fare cost us $1288 in total. Given that we could no longer go on our cruise due to no other reason than the cruise being cancelled they still are not prepared to waiver the rebooking fee. Absolutely terrible after sales and customer support. We will be flying to Singapore in October to go on our cruise but will not be Flying with this Airline.

Just a few weeks in advance they changed several of my upcoming itineraries out of the blue with no offer of refund or compensation whatsoever. One of the changed itineraries is a big change and really messed up my travel plans. First of all, I paid for a specific itinerary and they just decide to change it to an inferior itinerary. Secondly, I have a non-refundable domestic flight (not SIA) that I can no longer use with the new itinerary so I have to buy a new USD 100 ticket. So, I am USD 100 out of pocket and have a poor itinerary that I did not buy and would not have bought in the first place. Customer service, let alone common respect for entered agreements, is non-existing with SIA. 3 weeks ago my domestic flight (not SIA) got re-scheduled and I arrived very early at MNL so I went to the SIA counter and asked if they could put me on the 2 hour earlier flight to Changi. My flight from Changi to Europe would be the same. So, I would have a 5 hour lay-over in Changi instead of 3 hours. Not that I was particularly keen to be exposed to the coronavirus in Changi for another 2 hours but in case there would be a delay this would give me even more buffer time. SIA replied that they could do that but asked me to pay a change fee. I declined and took my original flight. I might think it is poor customer service but I acknowledge that they were in their full right to want to charge a change fee although it is in both our interest to increase my buffer time to reduce the risk of missing my connection. However, now that they changed my next itineraries I don't hear them talking about them paying a change fee to me. I fly Europe to Asia return 12-15 times a year and am a Krisflyer gold member. It is not OK to change and provide an inferior itinerary for the same price for any customer. Period. But I cant help but be flabbergasted that they do this to a loyal customer. I can not begin to imagine how they treat their infrequent customers. I have another 5 return flights booked on SIA until mid June - those will be my last flights on SIA.

I booked the Singapore Airlines flight from Perth to Manila and then From Seoul to Singapore back to Perth (on 15th of March 2020). Because of the corona virus infection was increasing during the last few days before my departure (27/2/2020), so I decided not to go to Seoul which was reasonable because Korean government already issued severe warning and so countries already closed airlines to and from South Korea. So, I called SQ and it took me about an hour before someone answer. I did not even asked for a refund but just request to them to allow me to use the last segment of my flight which is Singapore Perth. It was unbelievable and unfair totally because they asked me to pay $720 dollars per person just to allow me and my wife to use the last segment of my flight. I mean we could buy another ticket which only cost us a fraction of that. I was so mad and questioning of whether people should downgrade this mostly spoken airline. It was totally absurd and unfair treatment to customer and so selfish of handling the issues. Putting more weight of people that already suffered. They can only say sorry for the inconvenience caused. I will just let God do His justice upon them as we are just a small customer that cannot do anything other than writing this small complain on the internet which they probably would not pay attention to it. But people out there beware and do not let their marketing commercial deceive you. Today SQ is not the best airline int he world anymore in fact it is the worst airline with worst customer service.

3 economy. 1 business class journey review. More expensive than other airlines for the same max capacity seat configuration well at least in the 350, 787. On one leg my bag was damage and needs to be replaced, no Singapore staff at airport baggage area. i emailed Singapore airlines and waited 3 weeks to be told that they needed to be contacted in writing and not email within 7 days, and that was that. During the journey i was unable to eat the food at all on two legs, i ordered a special allergy meal and the food was inedible, on one leg it was cook ok and edible but of poor quality. The business class was ok but nothing better than a ready meal from a supermarket, the food at changi 7 eleven was much nicer, onigiri for dollar 1.3, i suggest people to buy food while in transit for your flight... But the gate guards might yell at you. The lounges (ambassador and Singapore silver) were very poor. 3/5 of the staff were hostile in changi; small, full and dark and food was really disgusting. Changi "world's best airport" is more of gimmick than truth, having security checks at the gates for transit passengers ruins the journey, the staff pushes you though a little check point with 500 passengers trying to get through at the same time, economy or business you still treated like a criminal, because changi can't be bothered to secure the airport,... Other airports have transit arrivals and departures in the same area with no gate checks. it's stressful and pointless...with no toilets at the gate and no liquids allowed through...why do i need to argue every time i go to a gate in changi that the picture in my passport is me??? Singapore airlines gives you a 20 dollar voucher but I found nothing worth buying. Changi like a prison with one of the great malls of the world inaccessible (if you have less than 5 hours transit) through the skytrain window. Singapore airlines and changi make you feel like a commodity for the city state, than a valued guest or tourist. During the flight the staff rammed my hand and banged my elbow from behind with the cart. I had my arm on the arm rest...i wasnt intruding into the gap. They hurt me and didn't apologize but instead told me "to be careful" in a angry tone and moved on. After that the staff started to warn people before coming through... So every so often i had to wake up and put my arms in my lap to avoid being harmed...they are on the limit for the cart to scrape through... On two legs the staff were ok and polite, the other times they were fake, rude and they just seemed hostile... especially at Singapore night time. What's with segregation of staff race??? The racism in Singapore airlines and Changi is tangible. The toilets were crowded but ok for 3 legs. On one leg the bin was full and there was "anal matter" on the wall and the bowl was full of mess. On a 14 hour flight the crew disappeared after 3 hours for 10 hours there was very little service, very poor hydration. I see no reason to fly with Singapore airlines again. Seeing their business class is 2 to 3 more expensive than others even Qatar's Q suites for example. Their economy is expensive for the configuration...the seat might offer a little more reclining but just as thin as KLM, but KLM fares can be 50% or more cheaper.

My experience of Singapore Airlines this week makes me rate them top 10 worst airlines in the world. Taken my money for poor service. Requested aisle seat but got window seat....and their inflight service was worse than other international airlines. Very disappointed with this overrated airline.