Singapore Airlines
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Disappointing
Spent the extra to go Premium Economy. While the flight to Paris from Brisbane was relatively enjoyable, the return was not. The woman serving our aisle constantly forgot things. I was given half a meal (no diet restrictions) she just forgot to give the rest. When I realised because the woman across from me received her full meal (from the FA on the other aisle). I asked my FA for the rest. She said she would have to check if she had any left. She then proceeded to serve the rest of her side of the plane and then forgot entirely. When I pressed the service button, she came up and told me I had bumped it before even asking if I needed anything. I reminded her about the meal but she said they had all gone. I ended up with an economy meal then - no choice. My partner numerous times requested a drink and had to remind the woman 15 minutes later when nothing came. Then to top it off - For Christmas my partner purchased a new suitcase for me. So the return trip was its first time. It was a Samsonite Case and it arrived in Brisbane completely trashed. Plastic parts around the handle snapped off, dents so large it pierced the plastic the whole way through. My zip doesnt even zip up flush to the case any longer. ONE FLIGHT! I contacted the airline but they will not cover it. I prefer the service of other airlines and will fly with them in future. 7 JAN 19