Singapore Airlines Reviews

good for singapore, gooo

I am so embarrassed to have spoken highly of Singapore Airlines to my family and friends for years. Now it will be my mission to set the record straight. I have found this airline lacking in efficiency in SO MANY areas. The one that bugs me the most is their phone system. It's so hard to get through to a live person in the area where I need help. I finally had to settle for trying to reach a travel agent as there was no other place to be connected to a live person. I'm still on hold after 31.29 minutes while I type. Very annoying to hear the same silly voice repeating the same message over and over again. Her apologies about being sorry to keep me waiting sounds SO HOLLOW!!! Just give me prompt service. Hire more people to do the job right and efficiently. And do not hire someone from India, Philippines or elsewhere who have no freaking idea what they are talking about when you try to get an answer. They speak poor English, with a heavy accent, keep repeating themselves, repeating after me. The management at Singapore Airlines had better heed passengers' complaints, and begin implementing quality control. Better yet, they should call their own customer lousy service number and experience the frustration firsthand. I don't know how Singapore Airlines ever win awards??!!! Just so undeserving. A poor reflection of the country and the governing body :( !!!

Travelled from LHR to Gold Coast via Singapore. What can I say? How the hell did they get reward as best cabin staff, etc? It was terrible in every areas, rubbish staff, inedible food, narrow seats so uncomfortable. I will not travel with Singapore Airlines again nor recommend it to anyone. They lost a customer who travels frequently. Airlines must have bribed to get Award! Rubbish. Crap. Avoid. Go any airlines better than this greedy company.

Poor food quality (Chef stuff-cold multiple times), aging aircraft interior, insincere flight attendants, quirky check in (weighing a backpack,,,really?), below par flight management (ticketing and gate notification). Sorry to say any domestic carrier exceeds them without the fake smiles.

Do not book using the website. Rather pay the $50 and phone them. The Website timed out twice, debiting my credit card twice. When we phoned they said no tickets had been issued and so we paid a third time after the call centre Abdiya or Jolivan ( he lied about his name and a different name was logged) said we had to pay if we wanted to fly. Turns out that one set of tickets did go through. We were admonished by a call center staff member and accused of not being truthful as " you received the email and the ticket." To cut a long story short it took from the 9th November until a week ago for us to get over 15 000 AU$ back. It cost me at least 8 hours in phone calls, calls to my bank and emails. At one point they refused to acknowledge that they owed me money. At all times I was apologised to for the inconvenience. I told them that the next person who uses this catch phrase is going to get a bollocking.This was over Xmas.

Overraskende talentløs håndtering fra SQ. De afviste adskillige passagerer ved check-in pga. en smule manglende papir på passet (fra bagtags). Åbenbart noget de var fuldt bevidste om i check-in - det kunne man nemt orientere om over mail. Det er et pas jeg har rejst på i 8 år uden problemer. Vi forespurgte på, om de kunne samle koner og børn (2 passagerer skulle rykkes fra Economy til Premium Economy). Svaret var "det kan vi ikke - I kan spørge i gaten". De 2 fædre (der skulle have nye pas) har sammenlagt arbejdet i over 30 år i lufthavnen og véd, at de kan sagtens kan gøre det. Men de vil ikke. Nu er det forfra med "meals" og "seat booking", men vi kan ikke sidde sammen, så jeg må ringe til Singapore - EU kontorer er lukkede nu. Og meals kan ikke bestilles, da det er under 24 timer til. På toppen af dette, var kundeservice i DK tidligere på dagen SUPER arrogante og mest blot irriterede over, at kunder ringede til kundeservice. Jeg rejser 100-150 dage om året og kan nu også sætte SQ på den sorte liste. Chokerende!

After flying to Bangkok on Singapore Airlines, i attempted to check-in for my return flights. However Singapore Airlines claimed that I could not check-in because my tickets were marked as having flown. I was not able to resolve this after 2 hours at the airport with their staff. So I had to spend over $1700 on another airline to get home. Now Lyndon from AU reservations is now claiming I was a "no show". Someone at Singapore Airlines is attempting to cover the questionable activites of Singapore Airlines.

Internal system errors with travel agency web services

Unter den Airlines, die Asien bedienen, gehört Singapore Airlines sicher zu den besten. Bei unserem Flug stimmte einfach alles: Pünktlichkeit, Einchecken, Unterhaltungsangebot an Bord, das Essen sowie das Getränkeangebot, Gepäckhandling. Der Sitzabstand in der Economy-Klasse ist das, was man sich erwarten kann, sonst muss man halt etwas mehr für den Upgrade ausgeben.

Thank you to Singapore Airlines and particularly Paul from your Cebu office, they went out of their way to help me even though i booked through an agency. Flight was perfect, clean, well attended.

SINGAPORE AIRLINES ONE OF THE BEST WE WERE TOLD!!!! FLIGHT FROM LHR 8.35 PM 4TH NOV FIRST FLIGHT, NOT GOOD AT ALL WITH THE STAFF WE DID NOT SEE MUCH OFF THEM AT ALL ON THE FLIGHT ONLY AT MEAL TIMES, TO SINGAPORE, I WOULD SAY SERVICE WAS 5/10 FOR THAT FLIGHT SECOND FLIGHT TO PERTH, VERY GOOD 9/10 STAFF VERY GOOD VERY HELPFUL FILMS ON THE FLIGHTS NOT GOOD AT ALL, FOOD OK BUT NEXT YEAR GOING BACK TO EMIRATES FAR BETTER.

Disappointing and would not recommend. The airlines have really bad customer service and takes an awful amount of time to do something. I had to change my flights because the flight that I was supposed to take had an engine problem but they continued to take on passengers eventhough they knew that that flight has a problem. I wasn’t going to risk my life and wanted a refund but apparently my ticket wasn’t refundable and i didnt even get my tax refund. Singapore airlines used to be okay but now its just gotten worse. I suggest people to call and ask about the plane they are riding just incase. I wouldn’t want bad things to happen first and only then would they fix the engine.

Very disappointed, never again! Will advise family and friends not to use Singapore Airlines. We flew London to Bali via Singapore in Oct 2019. The short flights were fine (Singapore - Denpasar) but the long-haul legs of the journey were among the worst I've experienced, even compared to standards of European budget carriers. The space was incomprehensibly small, passengers sitting behind me complained when I reclined my seat after meal service, they lost my husband's suitcase for 3 days and damaged 2 brand new good quality AWAY suitcases, our luggage was delivered an hour late after landing in London so had to pay for the taxi waiting and there were lots of sick people on board so we all got a stomach bug on our return (granted this was not their fault). We also had a really short connecting time at Changi airport coming back from Bali so literally sprinted in order to make our London flight. I felt really unsafe flying back from Singapore with my two children (14 and 11) as the aircraft was clearly old and outdated, it was smaller with 3x3 seats in each row. The turbulence for the first leg of the journey above Asia was the worst I've experienced and it lasted a 4-5 hours. The older woman behind me was very tall and had a cane, she kept telling me I was hurting her leg by reclining my seat! I am 5'4" and the person in front of me had reclined their seat so I had no choice unless I wanted my nose to be pressed against the screen in front. This was after meal service and it made me feel awkward the whole flight. She was even leaning over trying to push my seat back up when I went to the toilet! The staff did nothing about this. It was a packed flight, a man was very heavily sick in the toilet the whole night and the smell was intolerable. I felt sorry for this man as I couldn't see anyone helping him, he was so unwell. When I wrote a letter explaining everything we had endured, they just apologised for a few of the things and explained this is within their policy. It was really undignified treatment, especially the return flight which let a very bad impression. They are only interested in profit, at whatever human cost. No regard for the little things that make a difference, not even an attempt to make things right. The response to my letter was the last insult, I will not fly Singapore Airlines again if I have any choice, hope others don't fall into the same trap!

We had flight to Malaysia via this airline. We thought and expected to see this airline as good as the other top airlines, however, this was not the case at all. At the time of the flight, the quality of services , the quality and quantity of meals and drinks and the behavior of the crew were unacceptable and unpleasant. The crew were not welcoming at all, and also the quality and quantity of meals and drinks were far lower and lesser than you would expect or have been seen in other airlines. Unfortunately I do not recommend this airline at all .

Trash airline. It asks you to pay again for changing seats (even if you already paid for a seat with same price). Never seen this stupidity and ripoff before on any other airline and supposedly, this is the best airline in the world. LOL! Their agents barley speak English. Terrible customer service.

We were looking forward to our 1st flight experience with Singapore Airlines due to its reputation of being amongst the top airlines. We flew premium economy to Brisbane from London via Singapore. We had ' booked the cook', which is a service available to this passenger class.On our 1st leg to Singapore unfortunately my lobster dinner turned out to be prawn pasta,so 1st disappointment.The seats were comfortable and the service was ok. The 2nd leg was when the service really did deteriorate.Firstly the flight had a delayed departure,this was put down ti the cabin crew being caught in traffic on theur journey to the airport.We actualy saw some of the flight attendants queing for exchange of currency at the airport!!! Next we found our seats were broken,so we were unable to change the seat position.The inflight remote could not be removed from the seat holder,this was mentioned to one of the flight stewards and he promised to return once he had settled the remaining passengers,he never returned! Drinks were not offered to the passengers not even a glass of water until well into the flight ,over 1hr. The food one can only say was inedible,soggy pancake. We paid for premium economy seats and were expecting the service we are used to receiving with thus class.This was definetly an under par economy service. We did write our review when sent a request for a review of the flight,sadly we did not even get a response. We will be flying on from Brisbane with Singaore airways to Cape Town,using their buisness class service. It will be interestibg to see how this service compares. Unfortunately we are not looking forward to this flight.

I've been flying with Singapore Airlines for very many years now and always found them pretty good, but I'm currently on a holiday having flown with them from London as per usual, only to be NOT looking forward to going back. The staff were unfriendly, the plane felt cramped and the food was disgusting. Breakfast and lunch were served in reverse, which just felt weird, and one of my meals was so inedible I asked for something else and waited forever for them to decide if I could have it. They seem to think that gluten free also means everything else remotely possible as an intolerance had to be excluded as well, so I got nothing that even resembled food! Last year the gf food was a better experience. Their in-flight entertainment movies aren't anything special, with little in the way of the new releases they'd normally show. Their krisflyer air miles seem almost worthless too. Overall it was so average an experience this time, I'm considering using a different airline next year, for comparison. I feel Singapore Airlines standards have slipped a long way. Flying with them is no longer something to look forward to as a great part of the holiday. For the first time ever, I'm actually dreading going home with them.

Not a very good experience. Not very bad. It was an average experiwnce with them.

I just traveled SQ to Sydney and back recently. My first review is on the SIN - SYD sector. This was a night flight leaving at 8.20pm. Perhaps my expectation was higher but i found the crew not very pleasant on this flight at least serving my cabin. And there seem to be an issue with the air vents as there were towels stuffed in them.The air con was on full blast we were freezing passengers were asking for extra blankets before it was brought down to a more comfortable temp but it became humid and a but stuffy. So no it was not comfortable night flight. The food was served 2 hours after take off by then passengers tired and sleepy. Then they rushed us through the meal before one can finish they wanted to clear it and they rush the coffee tea service and ice cream. I had to ask for an amenity bag which i thought SQ gives out to all on night flight. Breakfast was once again a rushed affair. The items was cold - cold muffin and cold hard bread terrible. Coffee temp was lukewarm only. Service throughout flight was pretty mechanical and cold. So i think SQ is not hit or miss depends on the set of crew one gets. The one i got for this flight was so robotic even military like (from the male flight attendant). Sorry SQ this flight not up to your usual standards. I am left disappointed and tired after the flight.

Worst service is an understatement. Horrible staff, poor customer service, and a poor airline. Will never travel in Singapore Airlines again.