Singapore Airlines
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Incompetence via the check in counter!!
Had to book my child via a krisflyer Agent. He put the names in reverse. Arrived to check in for first leg of trip on virgin air and told couldn’t check him in bc of name error. I arrived 80 min before flight departure. I was on hold w Singapore airlines for 40 min total - first 15 min waited to be told child s old tix will be refunded and new ticket w correct name will be issued. Why did that take 15 min. Placed on hold again after being told I wouldn’t have to wait too long. 25 min later and I’m still on hold AND checkin is closing and we ve missed our flight. Called back to reschedule a flight and 2 hr 20min later I finally have a confirmed new ticket. This is after asking to be put thru to a supervisor who should ideally be better at this sort of thing. She couldn’t figure out a way to rebook my flight as everything was booked. It was only after I asked, incredulous, about there not even being flights via Sydney that she had a brain wave and found a flight. SA is supposed to be more customer service oriented. To me that means owning yr mistakes and demonstrating that to the customer. It shouldn’t matter what class u are flying in, There was no such service today. 3 hrs total on the phone w them after they made an error w my sons name.