jonybeam

Jan 29, 2019

Outstanding airline in every way and still the best by far

This will be a long comprehensive yet fully justified review as I feel that the true reflection and reputation of Singapore Airlines needs to be corrected here particularly since their seems to be a whole bunch of liars or moaners on here that for some reason are only reviewing to cause trouble with their ridiculous phoney gripes. Travelled out with my family from LHR on a 777-300er in economy which was incredibly enjoyable all the way. Literally managed to sleep like a baby as the seats were so comfortable the leg room brilliant with firm footrests the recline was like that of premium on most other airlines and the width at 19” is as good as you will find in the industry anywhere due to the generous 3-3-3 config where as most other airlines operating 777’s will squeeze in an extra seat to make a 3-4-3 configuration (try emirates for example!).Excellent choice of food (with metal cutlery) and an incredible range of alcoholic and non alcoholic beverages (even a superb Singapore sling available) help yourself-to snacks of various kinds in the galleys whenever you want them. The cabin crew were as always so professional friendly efficient and helpful with nothing being too much effort. IFE is superb with a great range of movies and all manner of entertainment both new recent and old and a touch screen monitor which was huge by economy standards that also had a separate touch screen remote!They also have excellent quality in ear headphones for you to keep! Blankets pillows eye shades socks combs tooth paste/brush razors shave cream and various other amenities all provided. Toilets are spotless as was the cabin and it’s lovely calming ambience and gentle mood lighting. Then onward on a 3 week old 787-10 Dreamliner journey to Bali/a 1 year old A350 from Jakarta - Singapore and finally a brand new one month old A380 back to London with its equally and superb new cabin design.Again all these other sectors were also absolutely fantastic in every way and replicated the initial outbound journey form LHR. Singapore Airlines fleet is incredibly new when compared to many other airlines with so many new aircraft both in operation and on order.They seem to just keep on getting better and better all the time and never get complacent or rest on their laurels for a moment. Service levels are top notch both in the air and on the ground. CS team are always spot on and will do everything they can to help and assist within there means. I really cannot fault them it’s both effortless and a pleasure to deal with them. This airline has never once in my 25 years of flying with them disappointed or let me down in any way and you will not find a better airline in the skies today hence their number 1 status from Skytrax and TA amongst others. Some of the comments on here are utterly preposterous laughable and I suspect either made up (I believe in some cases its obvious why) or simply inaccurate for example one of the comments below from someone claiming that they think they should simply be able to sell their ticket to anyone is just unbelievably ridiculous as if any airline would allow that ! I just don’t buy any of these ridiculous comments as after years and years and countless flights with them that are so consistently great it’s just not how they operate in any way at all and highly unusual for them to be anything other than at least on par. You would really have to be one of life’s real miserable grumblers to have a major moan at SIA.Its interesting to note how reviews on other websites are significantly much better than on here where many people just seem to get a kick out of moaning (don’t we know all about that of late!) but certainly SQ don’t deserve most if any of the negativity they have received on here. I highly recommend anyone to fly with this airline you won’t be disappointed unless you are a moaner and you will have a fantastic time on board. Looking forward to our next trip very soon and thank you Singapore Airlines!