Singapore Airlines
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No regard for dedicated customers
Our flight from Phnom Penh was delayed so we did not make our connecting flight in Singapore. While Singapore Airlines did put us on a later flight, it meant an eight hour wait in Singapore airport and another stopover in London, instead of a direct flight to Copenhagen. We Finally arrived in Copenhagen 14 hours later that scheduled. Back home I contacted Customer service and after 21 days (!) they answered, refusing to give me any compensation. When i complained again they offered me a voucher for SDG 100. I paid over SDG 3000 for business class tickets because it was important for me to arrive on schedule and well rested, ready to work. Instead I arrived extremely late and exhausted from the very long travel time. In this regard SDG 100 is by no means a fair compensation. I can only say that this airline is not worth your money, with this kind of customer service