Singapore Airlines
View company profile →
Worst service ever, not sure why people speak so highly about this airline
Terrible experience. I booked a window seat but they put me just in the middle which it is completely opposite of what I wanted. I complained on the plane but nobody wanted to help me, then I complained when I landed in London and according to them, I selected a middle seat (the customer service in London was quite rude). Why would I select a middle seat prior to my flight if this is not what I wanted? Anyway, they said in the end that because they are right, there is no way they can help me. 15hours of flight in a seat that you do not want to be at is not the best experience. In general, I would say and after flying with other airlines in economy to Singapore that the service for most of them is pretty much the same. I paid a plus of 350£ for this airline for the good things I heard about them but it is not worth the money. Also, I never had this issue. Hence my struggle to understand why this airline is so good.