Parker & Sons Reviews

With whole new air condition install! EVERYTHING went wrong from day one. Technician had to come out 3 times in July to fix air condition NOT working due to wrong install

Used this company twice, giving them the benefit of the doubt the first time, but two strikes and you're out! First time was for a water main valve feed to my home. The valve was not correctly sweated-in the first time and leaked after two weeks of "new" install. They sent two tech's to figure it out and ultimately affected repairs that should have been done the first time. Second time was for AC checkup. Was promised a window of time for the tech to get here, didn't show within the promised window, so we called to complain. We were given the runaround by the dispatcher for 20 minutes and on hold for another 20 minutes and finally a tech called. Sometimes companies get too big for their britches. Parker and Son's is one of them. Never again will I call this company!

Iwater heater died so I called parker and sons. The tech who spoke with my home warranty company indicated water heater was still unwarranty.Therefore therefore the home warranty company would not pay. I authorizeD the tech to go ahead and make the repair and install a new heater. He did so and removed the old water heater from the property. Per the water heater company, the new water heater required the old one to be returned for a refund. This was not done, i had to call another company to find the appropriate way to return a water heater and then call parker and sons several times to get this corrected. I also was not aware that the repair was going to cost almost four thousand dollars and when speaking with their plumbing manager was unable to come to an agreement about the warranty, work and charges. Supposedly their owner texted me and requested the story.However , I only ever got to speak with the plumbing manager and never the owner. I'm very disappointed in the tech's statement to his employer that I was notified of all charges and approved them when that was not the case. I feel badly that he needed to lie to keep his job instead of admitting the error.

My elderly mother with dementia called this company to repair a leaky toilet in one bathroom. They ended up charging her 1500 dollars for each toilet and ended up convincing her to replace her other two toilets for $5,000 total! She gave them all the money she had and still didn't have enough. Shameful.

Sunday afternoon Connor came to take care of my hot water problem. Conner was knowable and toke care of the problem in a very short time and that was a courtesy call. Thank you P&S for the speedy response to my problem.

After an unsatisfactory AC repair, Brent, the Service Manager took time to review the incident, and said that was not the preferred way it’s done, Full refund! So fair!

Terrible a/c company and service. Took advantage of my elderly parents on air conditioning replacement AND reach out/schedule monthly unrequested other inspections like electrical. Quoted my parents $1400 to replace 8 smoke alarms! Over $4000 for electrical panel work. Highly unethical. Read the other reviews, another one mentions the elderly.

We got a referral from Costco to Parker and Sons for a new air conditioner about a year ago. At the time we just decided to fix our unit. Well fast forward to Sept 2024 and our air conditioner broke. Called Parker and Sons. The man that came out said that he could not quote us through Costco as they had done the year before. After a few days, I mentioned I was going to go with someone else, so they agreed to go through Costco and went on an on about the Parker and Sons Service. So we opted to go through Parker and Sons. He even said the installers would cut the few branches that were blocking the ladder access. Fast forward to installation day. The workers came out and were dismayed to find out we did not have an attic because of our vaulted ceilings. They also said there were tree branches in the way and they were not allowed to cut them. I climbed on a ladder and cut the branches off with a chainsaw. One of the workers was freaking out saying he was going to get hurt from falling branches, but he did not have to stand under the tree and I asked him to move. The supervisor came out in the afternoon and told me that they could have cut the tree branches and that they would take them away since I had to do it. These guys acted like they had no idea what to do. They arrived at 7:30 am, and did not leave until 9:30 pm. At the end of the day they informed us that they installed it wrong (even though it was blowing cold air) and they would have to bring back two cranes another day to re-install. They left a huge mess in my neighbor's yard, and left tools inside the house. They told me someone would call me to schedule the reinstall. A week later, no one called. So, I called them, and the person on the phone was rude, but they sent someone out. The new guy came out and said it needed to be reinstalled and someone would call me to schedule it. Non one called, so I called back in and they scheduled it for about a week later. Again took them all day. After weeks, I had still not received the promised 15% Costco Cash Card. Turns out Parker and Sons did not complete the paperwork correctly, so I had to call and complain. After several phone calls, it finally got corrected and we received our Cash Card, but the customer service was lacking. The left hand doesn't know what the right hand is doing and their workmanship is not good. The workman that installed the unit did not understand what needs to be done, and/or don't know how to do it.

I have been grossly overcharged.

I have been a customer of Parker & Sons for several years, and I am extremely disappointed with the recent service I have received. My experience has been nothing short of frustrating and disappointing, leading me to write this review to warn others who might consider using their services. Issue 1: Poor Quality of Service I initially reached out to Parker & Sons for HVAC installation, expecting a high level of professionalism and expertise. Unfortunately, the installation process was riddled with issues. The quality of work has been far below what I expected from a company that claims to be a leader in the industry. Issue 2: Unresponsive and Unhelpful Customer Service Throughout this ordeal, I've been in constant contact with several Parker & Sons' customer service team members, and the company has repeatedly failed to take responsibility for the issues I've raised. I requested a comprehensive review of my account multiple times to ensure all concerns were addressed, but my requests have been ignored or dismissed. Instead of taking the time to fully understand and resolve my concerns, the company has insisted that I specify what I consider a "fair" resolution without first reviewing their own work. This approach feels more like a tactic to avoid accountability rather than a genuine effort to provide customer satisfaction. Issue 3: Misleading Information In their final communication, Parker & Sons claimed that they had provided me with free services in the past and, therefore, would not offer any further assistance. This is simply not true. As a long-time customer, I have never received any free services from them. This false claim adds insult to injury and further damages my trust in this company. Final Thoughts: For a company that prides itself on customer satisfaction, Parker & Sons has failed to deliver on multiple fronts. The combination of poor service, lack of accountability, and misleading information has left me incredibly frustrated and disillusioned. I would strongly advise anyone considering using Parker & Sons to look elsewhere. Your time, money, and peace of mind are better spent with a company that values its customers and stands behind its work.

We purchased a replacement air conditioner and furnace from them about two months ago, and due to poor installers, they are still working to get the system working correctly. Recently, they came out to replace dampers that should have been replaced during the initial installation. After three separate trips to my house, it is still not done. One of the techs replaced the wrong damper, stepped through my ceiling, lied about testing the system, and didn't clean up the sheetrock mess he made. They don't call you back, so you have to constantly hound them to get things done. You cannot escalate to a manager because they are all in the field and don't call you back. I would never recommend this company to anyone. There are so many other good choices. Save yourself some grief and don't use Parker and Sons.

We hired Parker and Sons to replace a damaged electrical pedestal. We paid $4800. It was a very unsettling experience from beginning to end. The electrician was 1-1/2 hours late arriving and we were told it was because he forgot to check the warehouse to be sure they had a pedestal in stock for our install. Power was already cut so he was driving around trying to get a pedestal. While working on the pedestal, the electrician broke the main water line to our home AND the line to our irrigation system. They repaired the lines, but left them both leaking. My husband had to fix them the next morning. Electrician left exposed wiring to our brand new $16000 AC/heat pump. He put the 3/4” wiring into a 1/2” box. He also cut the cable to the heat pump too short when connecting it back to our pedestal. I contacted Parker and Sons and sent photos of the unsafe wiring and leaking water lines left by his team. The general manager called me back right away. He sent a more experienced electrician (per our request) out 2 days later to correct the poor workmanship of the first electrician. He had to install a 3/4” box. He also ran additional cable to the heat pump. The general manager told me he would follow up with me, but he never did. We were told we would be without electricity for 4-5 hours. We were without electricity AND water for 10+ hours! We signed up for the Family Plan but we have ZERO confidence in them now. We requested termination of the service plan. I would not recommend Parker and Sons. We also had an incident 3 weeks later where we received notification that Parker and Sons had arrived at our home for scheduled service that we did not schedule and had received no prior notification of. The technician was never at our house. We also asked 4 different people (electrician, his assistant, operations manager, and general manager) 6 different times to give us a bid for a circuit panel upgrade. They never did. We notified Parker and Sons a second time. The operations manager said these issues were handled by different departments and told us she would forward my email to the general manager. We also asked for confirmation that our service plan had been terminated but we have had no further response or follow-up despite all our issues.

Primarily, I do not write reviews! But in this case, I will make an exception. My AC unit was blowing only warm air this past weekend and therefore I contacted Parker and Sons for services. A technician came out wherein I explained my situation about the AC. He conducted an inspection. Thereafter, I was briefed that I needed a new motor for the AC unit to function again. Subsequently, I asked for the cost of the new unit (motor) and was informed that it would be $1500.00. To my astonishment, I asked why so much, he said that the installation cost is $700.00 (it took him 30-35 minutes to complete it) and $800.00 for the part (motor)? Next, I asked if the office is inclined to do the job for $1300.00 instead. He replied that he will contact the office manager to get approval for the suggested offer I made. The office manager agreed to $1298.00 which I consented to. Obviously, without making an offer a $1500.00 price tag would have been the outcome. In summation, today I contacted a different AC service concerning their price and I was informed that for labor and unit be price at $995.00 (go figure). Also, I will not employ their services again for any future services I may need. Just overpriced services/cost they offer without any good merits to their customers.

We called Parker and sons and were told they would be at our house between 10:00 am and 2:00 pm today. We waited all day and nobody showed up or called. We called them at 2:30 and were promised someone would be arriving by 3:30 p.m., or if there was a problem they will call and let us know. Nobody called or showed up.They seem to think they can bite the hand that feeds them

We called them. She said it would be $400. an hour. They said they would send a leak technician out...waited all day, never called, never came. The problem seems to be they are working on volume and they just do not care! Let’s hope 10x10x10 word of mouth works because I will surely tell everyone I know about this company within a day! I guess your “Average Joe” is far less than average!

Your two crew members came to my house to install a new home air conditioner. Their names were Noe A. and Todd Marples. They arrive right on time an introduced themselves. They were very polite and very professional. Their work habits were neat and clean. They were here from 7AM until 6PM without taking time out for lunch. Before they left, they made sure my home was clean. Before leaving they spent time with me to make sure I knew how to operate the new thermastat. Not only were they good at their job, they took pride in their work. I will recommend your company because of these two employees. Rich

Do not hire these guys. Here's what they do. They will not quote you they will show up and force you to pay $79 just for showing up if they use the tool they will always pull out a screwdriver and force you to pay 79 bucks but the 79 bucks applies to the repair or installation. Then they quote you based on what they feel they can get away with Yes that's what they do they look at the customer and they say I wonder what we can get from this guy. That's scam artist that's dishonest that's horrible do not hire these folks they are just look at the reviews they're horrible that is dishonest I don't know how they can look in the mirror

DON'T EVEN CONSIDER THIS COMPANY!! You will definitely be taken advantage of. I have never been as frustrated with a company as I am with Parker and Sons. I had a new AC installed 3.5yrs ago and purchased the "Extended, cover all parts Warranty". This AC cost $10,000.00. My friends have had their AC replaced, between $6-$7k. If it hadn't been 115 degrees we would have shopped around but they offered us 2 mobile AC units until install day. At the time we were told that we needed insulation at $2100.00 more, which we did. We have done our 6mo service calls religiously and today my tech informs me that my coils need to be cleaned, and of course there is a charge. What about the "Warranty"? Doesn't seem to cover this. Tech, who is a salesperson, cut me a "deal" for $378 to clean 2 coils, down from over $1000. I wanted my water, reverse osmosis, filters changed (included in warranty) and of course that couldn't be done because my water pressure regulator was not working properly, $875. Was told that if I didn't clean my coils and the compressor or condenser went, it probably would not be covered. Every time they walk in my house it costs hundreds of dollars. Every time I speak to a tech, they apologize for the "Sales People" who gave me misinformation. This is a greedy, Sales, not customer-oriented company. I WILL, UNDER NO CIRCUMSTANCES, RECOMMEND THIS COMPANY.

Richard Glauser was our tech this morning, he was knowledgeable and explained what the problem was in terms I could understand. Work was performed as requested.

I needed a kitchen drain cleaned. They sent out a person to run a snake which cost $400. He recommended that I have a camera in the line to check for more grease. There was quite a bit of grease left in the line. I was told that it needed to be jetted, and that if I did, the camera fee would waived. $400 for the camera and $1100 for the jetting. They did not waive the camera fee and I spent $1800 to have the drain cleaned. Even if they had waived the camera fee, it still would have cost $1400. This kind of gouging is why inflation is so high. A company should make a reasonable profit, but this is terrible. I need to find a new plumbing company.