Parker & Sons
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VERY BAD EXPERIENCE
We hired Parker and Sons to replace a damaged electrical pedestal. We paid $4800. It was a very unsettling experience from beginning to end. The electrician was 1-1/2 hours late arriving and we were told it was because he forgot to check the warehouse to be sure they had a pedestal in stock for our install. Power was already cut so he was driving around trying to get a pedestal. While working on the pedestal, the electrician broke the main water line to our home AND the line to our irrigation system. They repaired the lines, but left them both leaking. My husband had to fix them the next morning. Electrician left exposed wiring to our brand new $16000 AC/heat pump. He put the 3/4” wiring into a 1/2” box. He also cut the cable to the heat pump too short when connecting it back to our pedestal. I contacted Parker and Sons and sent photos of the unsafe wiring and leaking water lines left by his team. The general manager called me back right away. He sent a more experienced electrician (per our request) out 2 days later to correct the poor workmanship of the first electrician. He had to install a 3/4” box. He also ran additional cable to the heat pump. The general manager told me he would follow up with me, but he never did. We were told we would be without electricity for 4-5 hours. We were without electricity AND water for 10+ hours! We signed up for the Family Plan but we have ZERO confidence in them now. We requested termination of the service plan. I would not recommend Parker and Sons. We also had an incident 3 weeks later where we received notification that Parker and Sons had arrived at our home for scheduled service that we did not schedule and had received no prior notification of. The technician was never at our house. We also asked 4 different people (electrician, his assistant, operations manager, and general manager) 6 different times to give us a bid for a circuit panel upgrade. They never did. We notified Parker and Sons a second time. The operations manager said these issues were handled by different departments and told us she would forward my email to the general manager. We also asked for confirmation that our service plan had been terminated but we have had no further response or follow-up despite all our issues.