Parker & Sons
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Iwater heater died so I called parker…
Iwater heater died so I called parker and sons. The tech who spoke with my home warranty company indicated water heater was still unwarranty.Therefore therefore the home warranty company would not pay. I authorizeD the tech to go ahead and make the repair and install a new heater. He did so and removed the old water heater from the property. Per the water heater company, the new water heater required the old one to be returned for a refund. This was not done, i had to call another company to find the appropriate way to return a water heater and then call parker and sons several times to get this corrected. I also was not aware that the repair was going to cost almost four thousand dollars and when speaking with their plumbing manager was unable to come to an agreement about the warranty, work and charges. Supposedly their owner texted me and requested the story.However , I only ever got to speak with the plumbing manager and never the owner. I'm very disappointed in the tech's statement to his employer that I was notified of all charges and approved them when that was not the case. I feel badly that he needed to lie to keep his job instead of admitting the error.