Parker & Sons
Read all reviews for Parker & Sons →
RUN And use SOMEONE ELSE
We got a referral from Costco to Parker and Sons for a new air conditioner about a year ago. At the time we just decided to fix our unit. Well fast forward to Sept 2024 and our air conditioner broke. Called Parker and Sons. The man that came out said that he could not quote us through Costco as they had done the year before. After a few days, I mentioned I was going to go with someone else, so they agreed to go through Costco and went on an on about the Parker and Sons Service. So we opted to go through Parker and Sons. He even said the installers would cut the few branches that were blocking the ladder access. Fast forward to installation day. The workers came out and were dismayed to find out we did not have an attic because of our vaulted ceilings. They also said there were tree branches in the way and they were not allowed to cut them. I climbed on a ladder and cut the branches off with a chainsaw. One of the workers was freaking out saying he was going to get hurt from falling branches, but he did not have to stand under the tree and I asked him to move. The supervisor came out in the afternoon and told me that they could have cut the tree branches and that they would take them away since I had to do it. These guys acted like they had no idea what to do. They arrived at 7:30 am, and did not leave until 9:30 pm. At the end of the day they informed us that they installed it wrong (even though it was blowing cold air) and they would have to bring back two cranes another day to re-install. They left a huge mess in my neighbor's yard, and left tools inside the house. They told me someone would call me to schedule the reinstall. A week later, no one called. So, I called them, and the person on the phone was rude, but they sent someone out. The new guy came out and said it needed to be reinstalled and someone would call me to schedule it. Non one called, so I called back in and they scheduled it for about a week later. Again took them all day. After weeks, I had still not received the promised 15% Costco Cash Card. Turns out Parker and Sons did not complete the paperwork correctly, so I had to call and complain. After several phone calls, it finally got corrected and we received our Cash Card, but the customer service was lacking. The left hand doesn't know what the right hand is doing and their workmanship is not good. The workman that installed the unit did not understand what needs to be done, and/or don't know how to do it.