Porter Airlines

The absolute, hands down worst airline in the world!I paid an extra $900 with Delta recently as I doubted whether Porter Airlines was reliable to bring us back to NY from Toronto as we were told that we couldn’t be rebooked for 2 days! What an incompetent company! If only someone warned me! By the way they don’t seem to have any relationship with another airline for rebooking!

Terrible airline, I've been flying porter for 12 years they were amazing, now really bad. Every flight I've taken this year has been delayed. Seats are now old and uncomfortable. Poorly run company. Fly Air Canada out of tge island airport it's much better.

Porter Airlines left me on hold for an hour because I called at 11pm. Their site says that their Customer Support is available until 1:30 am on their site, but elsewhere it says 10:30 pm. Because I called at 11, I was left on hold for an hour and no one ever picked up. As an airline that flies late night flights, they really should pick up the phone until midnight. After calling back later I was able to speak with someone in about 5 minutes and get my issue resolved.

Took a round trip Toronto-Montreal and both flights were delayed. First one by 2 hours and the next one by an hour and a half. They never apologized but they said "thank you for flying with porter airlines and we hope you enjoyed your experience". It was really strange. One this is for sure, I will mostly likely never fly with them again.

If I could give zero stars I would. Currently waiting to board a flight to Calgary from Montreal after having been stranded at the Montreal airport last night! I was travelling from London UK - Calgary Alberta with a 5 hour layover in Montreal . Upon arriving to Montreal, the departure board indicated our flight was delayed by 5 hours- all the way to 11pm! There was no one at the desk present to give any information! At 9:30pm only one very young employee arrives at the desk offering us a 15 dollar voucher LOL. He also proceeds to tell us the flight is delayed for another hour!! The only explanation he gave was that it was a staff crew issue! He shortly leaves the desk. At 10:30 pm everyone at the gate realised the flight has been cancelled through an update on the departure board- no email SMS communication! No one at the desk communicating! We all had to figure out ourselves that we had to leave the departure gates, go to arrivals collect our bags and there was a Porter airline desk with 2 employees tirelessly working trying to assist. After having stood for over an hour in the que- the employee I spoke to told me there would be NO HOTEL COMPENSATION and. Old not offer me any other vouchers for the night. He said to call customer service and they MIGHT reimburse! I was put onto a flight the following morning 10am! I had to fork out 300 dollars for a hotel. AWFUL AWFUL Experience. NEVER flying with porter. Would advise ANYONE to AVOID AVOID at all costs!! The lack of duty of care and communication the company has to its consumer’s is shocking! I will be taking this further with Canadian transport authority and Better business Bureau !!

When I purchased the ticket, I also paid extra so I could select a seat. I selected seat 3B. On the day of the flight, I checked in online with seat 3B before going to the airport. My boarding pass says 3B. When I got to the airport, the agent at the gate called my name only to verify my passport, they did not mention anything about my seat. Then, when I boarded the aircraft, I found someone was sitting at my seat. They checked their ticket, and the ticket also said 3B. I went to the flight attendant, she checked it on her list and it turned out the agent at the gate changed my seat without my permission nor my knowledge. The flight attendant said since it had been done at the gate, there was nothing else they could do for me on the plane, which I understood. But what I still don't understand is that I paid extra to select the seat that I wanted, so what was the point of doing that, if they could just ambush the passengers with the seat swap without the passengers' knowledge nor permission???

Currently writing this review while stranded in Boston. This was our first experience using porter airlines and I am extremely disappointed. My flight was supposed to be leaving at 4:55pm and we found out an hour before takeoff while sitting at the gate that the flight was cancelled. A representative never even came to the gate, everyone from the flight was standing around confused with no answers or support trying to call Porter with no luck. One customer got on the intercom behind the desk at the gate and paged a representative on the sound system in the airport but still no one showed up. We were put on hold for about an hour and finally Katherine/Catherine answered and told us that our flight had been rebooked for 11:20am the following day. We requested information related to a hotel voucher and we were told to go to the check in desk to get a distress coupon for a hotel. Upon arrival at the check in desk we were offered a cot to sleep on in the airport and a $15 food voucher and were told that if we wanted to stay in a hotel that would come at a cost to us out of pocket. The manager Antonio never even looked us in the eyes, he told us they are not required to do anything to help us and basically we are stranded in Boston for 18.5 hours with $15 towards food and that’s all. No one cared at all, we felt completely cast aside. We attempted to find a hotel that has a distress rate for people whose flight was cancelled last minute, but all of them were already taken. Now we are trying to find a hotel to stay in and get our flight home tomorrow so we can NEVER use this airline again. I will also make sure to post my experience on every platform possible and also tell everyone I come into contact with how awful we have been treated. So many people are sleeping on the floor of the airport tonight, well done Porter!

I should have read reviews before!! Used to flight with Airtransat way more better. As many of other complains, flight delayed of 8h and ultimately cancelled. We were told at 1am to find a hotel or sleep outside of Newark airport and coming back next day. They said it was a technical issue then weather conditions as they won't refund us extra expenses as taxis or accommodation!!! No communication at all during the wait, staff so rude, poor management and customer service. They just don't care. I would rather take my car I would be back in Canada faster. Such an horrible experience!!!

Surprised to see negative reviews. Flew with Porter YVR-YYZ return within the last 3 weeks. The only issue was with CATSA (Canadian Airport Transit Security Authority) where we encountered agents both ways - who do not know their own lithium ion battery rules. The battery was for a collapsible mobility scooter, which was checked in. The battery -by all Canadian airline guidelines and CATSA - was meant to be brought into the cabin, in it’s own case with the terminals taped off. The voltage was within allowable standards. Both ways, the agents refused to let it through security, despite having documentation of their own rules. Until they made phone calls to higher-ups who actually knew what they were talking about. Our flights were fine. We had called about the CATSA battery issue, and even though it wasn’t Porter’s issue, they kindly bumped us up to Reserve on the return flight. Small delays at departure, still arrived on time. Ample leg room (both in Classic, then Reserve); just two seats (no 3rd person crammed in between); snacks and drinks included; Reserve included a meal which wasn’t fancy but fresh and flavourful. It was nice to be able to use Wifi with my own iPad. I’ve had different airline flights where the in-seat screen didn’t work; no outlets and that terrible cramped legroom. I wouldn’t hesitate to fly Porter again.

Would give 0 stars if I could. I was flying with my 8 months pregnant wife, 18 month old son and elderly mother-in-law who has a disability today. Because my wife pushed the stroller and I had to push 3 rolling carry on luggages, we had booked ahead of time to have a porter staff accompany my MIL through security to the gate. We arrived to the airport 3 hours before our domestic flight because we wanted to be able to make it through and feed our toddler before boarding a 4 hour flight. After checking in, they sent us to a corner with no seating for my mother in law and told us to wait for an attendant. 10, 20, 30, 45 minutes went by and despite repeatedly and politely asking at the desk every 20 min or so, we were told “we are under staffed, you’ll just have to wait.” One staff actually said to me “it’s your own mother in law, can’t you help her?” Finally after almost an hour of waiting and now in danger of being late to our flight, I went a little bit Karen-coded and asked for a supervisor at the desk. The staffer said “you don’t need a supervisor and now you’ll wait even longer.” I then asked for her name and said that I would be making a complaint to the Alberta Ombudsman for mistreatment of a person with disabilities. She turned over her name tag so I couldn’t see it any more and said “Go ahead.” At that point, the actual supervisor who was a few wickets over finally perked up and said “One moment, I’ll bring her.” Security was quite busy and we got through to our gate after boarding was already called, not missing the flight but with no time to change or feed our son, or for my MIL to find food before the flight either. We’ve flied Porter many times in the past, but they’ve lost a customer with this disgraceful service. I wouldn’t recommend booking with them, especially if you require any kind of special assistance for young children or persons with disabilities.

Horrible customer service on and off the airport. My flight was scheduled to fly at 4:20 pm going to Toronto with a connecting flight to Lisbon at 9:30 pm… they kept us on the plane until 6 pm with the take off on hold due to weather conditions. Fine! However, they kept us waiting until 8pm again back at the airport telling us to go eat and chill until they find a solution. It’s 10 pm and I have nothing. Only when it’s impossible for you to make the connection that they take action to place you somewhere. I was not placed nor had any good solution for tonight with my only option being a possible reschedule for tomorrow late evening. They tell me to call AirTransat, give me hope to catch another flight with another company where it seems the only interline agreement they have is with AirTransat, which funny enough, was the company I bought my flight from. AirTransat could not provide any support because the issue happened during the connecting flight. I don’t recommend them at all. Complete waste of my time… 2 days of vacation in the trash with not even certainty that I’ll fly tomorrow.

DO NOT USE!! Since swoop had been disbanded for the end of last year. This was the first option that I'd seen and was recommended to. My first inaugural flight with Porter, 5-hour delay. According to the flight people. They had to fly in a part from another province for the plane. Specifically another plane from Ontario was dispatched to cover the missed flight by Porter for the 5:30 departure from Edmonton. Only options given by any of the flight attendants, customer service or call center. Sure we can book you on a LATER flight, and grace you with a $15 meal voucher. Roughly translated. We do NOT give a crap about your feelings, schedules or connections. Take what WE give you or go elsewhere. So they basically canceled my 5:30 flight and decided to push it until a more opportune moment for them of 10:30. How useless can an airline be when they have to fly in parts from 4 provinces away that should have been fixable at another international airport with repair facilities. Will be filling a major, public and very expensive classroom against them on return. And here's the next thought. How badly are they going to SCREW UP my return flight.

My wife, Karen Kostyshyn, was booked on a return flight from Boston to Toronto for May 19th. As it turned out, her flight was, at first delayed, then ultimately cancelled. The reason for the cancellation was, at best, vague. After a number of attempts to find out what happened, she was told that the reason for the cancellation was weather related. This was hard to comprehend as the weather both in Boston and Toronto was fine on that day. She was informed that she would be placed on a flight leaving on Tuesday, June 21st. She also had to find out, on her own, that she would be responsible for her own lodging and food for the 2 days. This was an intolerable situation for my wife. She finally was able to make contact with a Porter agent who made arrangements for her to leave on June 20. Her flight # was PD2342, and her reservation @ was L8WTNW. This entire experience left my wife completely shaken, frustrated and angry. Information was never relayed to my wife in a timely manner. She had to seek out Porter agents who were not very helpful. She received no support in locating a place to stay overnight, in a city she had never been to before, and she was made to feel that, basically, it was her problem. The delay ended up costing my wife an extra $400.00 (can). After my wife's return, I contacted Porter and spoke to a customer service agent. Although the agent was polite and expressed regret that my wife had had such a negative experience, she indicated that, given the policies and regulations, there was little she could do. She did recommend that I submit a letter to Porter noting my wife's experience. My wife and I have been debating whether it would be worth our while to write the letter, as we suspect very little, if anything, will be done. Needless to say, that will be our last flight with Porter. In the off chance that Porter decides to contact us, we would be happy to speak to them.

If I could you less than 1 star I would. I waited an hour or so on hold to speak to a representative and then he hung up on me mid sentence. He sounded like he was annoyed with life when he answered my call when I was asking a question about a discount code. How disgusting that you employ people who actually treat folks this way and then hang up on them. deplorable service and you should be ashamed of yourself. No refunds or price adjustments when you have a sale 3 days after I book too. Shame on you Porter and I’ll be sure to let everyone know on every platform how awful you are and your employees need to be retrained.

I’m mystified by the poor ratings based on things like being on hold or a mechanical problem. I actually had my luggage lost for the entire week of my holiday, and while that was frustrating and put a huge damper on my Disneyworld trip, I deliberately waited until I knew if they would make it right before leaving a review. My flights were very pleasant, on time, lovely service from the kind and professional cabin attendants and the food was good. I did their comfort class, forget what it was called, so had a free meal, but even their regular section famously has 2x2 seating and free snacks. The lost luggage wound up costing them only one star in my rating because while it was a disaster at the time they made the claim pretty easy and I waited less time than anticipated for full reimbursement. While it was tough to talk to actual people during my trip to get help with the lost bag, and explaining everything twice a day for a week to new people was frustrating, it was possible to reach them and I never found the hold time to be as bad as Air Canada for instance. I will fly with them again - Air Canada has lost/delayed my bag 3 of 5 most recent trips and it was a lot harder to deal with. Their pricing is good and their product is an example of what people actually need in an airline, to not travel like a sardine with money they want. I hope they keep adding destinations.

I booked a Porter Escapes Package for my husband and I for 4 days in Thunder Bay. I have no complaints about the plane or the Airport going to Thunder Bay. However, the Hotel that was part of the Porter Escapes Packages was the Valhalla Inn & Conference Centre and it was awful. Although the hotel itself has been renovated, it is not being kept clean. In the 4 days we were there, the hall carpets were never vacuumed and they were filthy in the general areas and where the rooms were located. Doors to the rooms look like they've never been cleaned (scuff and kick marks on the doors), the elevators were filthy, etc. etc. etc. Had no room service for the 4 days we were there. Made our own beds and had to go get our own towels, etc. and when we requested them, they never brought them anyway. Would NEVER stay here again. Didn't use the swimming pool because with all the dirt in the hotel, I assumed it wasn't being kept clean either. On our return trip,Security at the Airport was a LOT over zealoous in their examinations of people. I have a total shoulder replacement with titanium and it beeps when I go through airport security. I told them that and when they used the want that's where it beeped. However that wasn't good enough for them - I had to remove my jewellery and my necklace and then when I had to show her the bottom of my shoes, she nearly squeezed my feet off. Likewise with my husband who has had a stroke and he was made to take all his jewellery off as well and he doesn't have the full use of his right hand so it was very difficult for him and I couldn't help because I was being checked over thoroughly. I realize there are Terrorists and others who try to get through Security but It was very unlikely we were them. I am 76 and my husband is 75! The plane right was awesome though - very good customer service.

Answering call took too long. Their AI is good for nothing. On line check in is not recognizing booking #. Wasted my lots of time to get hold of someone. Person had very hard time find my booking & still could not checked in & did not get my boarding pass.

Booked with AirTransat for an international flight to Europe. However Porter airline as a code share was the initial leg to Montreal from Halifax, since the second leg was international we could not check in due to the requirement to verify documents ie passports. Since it is 2024, most modern airlines can do this on their online booking sites but not Porter. This was booked by corporate, will never personally fly with them on my own dime.

Cancelled my flight mid day from Montreal to Toronto. Came back for 20:55 late staff completely clueless. Rather pay more than this Mickey Mouse airline. Never again

First time booking with Porter - had a 10 out of 10 experience with the agent. Very helpful and pleasant. Then I made the mistake of calling a few days before the flight to request an upgrade. Was told yes, can be done and was transferred to Reservations where I was on hold for 90 minutes with a recurring announcement telling me how important my call was. 90 minutes!!!! Not one word from the transferring agent that they are experiencing a problem. Finally gave up and called again only to be told at that time system was down. Interesting how the 2nd agent knew but the first one didn’t - or was it a lie? And so why couldn’t they have the phone system update to announce this rather than wasting 90 minutes of my time? Inexcusable! Porter Airlines is just like all the other airlines - Porter hasn’t figured out they only exist because of customers and with no customers, they won’t exist. Time for consumers to take control and show these airlines what happens when they are not booked for flights. Won’t be transferring my frequent flying habits to Porter. Go ahead cancel my new VIP membership, Porter - I won’t be needing it because VIP shouldn’t mean a 90 minute wait without explanation or care by your organization. My 90 minutes is far more valuable than yours.