Porter Airlines
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If I could give zero stars I would
If I could give zero stars I would. Currently waiting to board a flight to Calgary from Montreal after having been stranded at the Montreal airport last night! I was travelling from London UK - Calgary Alberta with a 5 hour layover in Montreal . Upon arriving to Montreal, the departure board indicated our flight was delayed by 5 hours- all the way to 11pm! There was no one at the desk present to give any information! At 9:30pm only one very young employee arrives at the desk offering us a 15 dollar voucher LOL. He also proceeds to tell us the flight is delayed for another hour!! The only explanation he gave was that it was a staff crew issue! He shortly leaves the desk. At 10:30 pm everyone at the gate realised the flight has been cancelled through an update on the departure board- no email SMS communication! No one at the desk communicating! We all had to figure out ourselves that we had to leave the departure gates, go to arrivals collect our bags and there was a Porter airline desk with 2 employees tirelessly working trying to assist. After having stood for over an hour in the que- the employee I spoke to told me there would be NO HOTEL COMPENSATION and. Old not offer me any other vouchers for the night. He said to call customer service and they MIGHT reimburse! I was put onto a flight the following morning 10am! I had to fork out 300 dollars for a hotel. AWFUL AWFUL Experience. NEVER flying with porter. Would advise ANYONE to AVOID AVOID at all costs!! The lack of duty of care and communication the company has to its consumer’s is shocking! I will be taking this further with Canadian transport authority and Better business Bureau !!