Porter Airlines
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Ambushed by seat swap
When I purchased the ticket, I also paid extra so I could select a seat. I selected seat 3B. On the day of the flight, I checked in online with seat 3B before going to the airport. My boarding pass says 3B. When I got to the airport, the agent at the gate called my name only to verify my passport, they did not mention anything about my seat. Then, when I boarded the aircraft, I found someone was sitting at my seat. They checked their ticket, and the ticket also said 3B. I went to the flight attendant, she checked it on her list and it turned out the agent at the gate changed my seat without my permission nor my knowledge. The flight attendant said since it had been done at the gate, there was nothing else they could do for me on the plane, which I understood. But what I still don't understand is that I paid extra to select the seat that I wanted, so what was the point of doing that, if they could just ambush the passengers with the seat swap without the passengers' knowledge nor permission???