Porter Airlines is by far the worst airline I have ever flown with.
Everything about them is terrible, from their customer service to the employees who work for this garbage airline.
I was supposed to fly from Las Vegas to Toronto with a one-hour layover in Ottawa. At midnight, eight hours before my flight while I was still in Vegas, I received an email informing me that my flight home to Toronto had been canceled. Instead of rebooking me on another airline for the date I needed, they rescheduled me for a flight a full day later with a three-hour layover in Montreal—simply because it was cheaper for them.
This meant I had to pay for my own accommodation and food, all because Porter found it more cost-effective to leave me stranded. Calling them was a complete waste of time—the wait times were sometimes as long as five hours. Later, I found information on their website stating that I would not receive any compensation for hotel or food expenses.
When I finally arrived in Montreal, my flight to Toronto was canceled yet again because the pilot had fallen ill. Instead of rebooking me properly, they issued me a standby boarding pass for an earlier flight, meaning I could only board if someone else didn’t show up. Worse yet, I wasn't even first in line—there were seven other passengers ahead of me in the same situation.
I approached a Porter employee, explaining that I was exhausted from all the cancellations and that I at least wanted to be first on the standby list. She refused to listen, was extremely rude, and even threatened to call security if I continued to complain. Then she simply walked away and ignored me.
Other Porter employees I asked for help only responded with "I do not know" or "Call Porter." When I requested to speak with a manager, they told me I had to leave the boarding area entirely and go to a Porter desk located near the airport entrance—meaning I would have had to exit security completely.
Luckily, three people did not show up for their flight, so I was finally able to board and return home. But had they all arrived, I would have been stuck overnight again at my own expense.
Porter Airlines is anything but professional. Their staff is completely incompetent and seems to know nothing beyond the phrase "Call Porter." They do not care about their passengers, they will never refund you for anything, and good luck trying to reach them by phone.
If you actually want to get where you're going on time, never book with this 0-star airline.
