Porter Airlines

I want to express my disappointment regarding my recent travel experience with Porter Airlines. I encountered significant delays during my journey from Ottawa to Vancouver, where my flight was postponed by two hours as the airline opted to wait for passengers from other delayed flights. This situation was particularly frustrating, considering I had invested $800 in this service. Additionally, I found the cabin accommodations less than satisfactory, as they did not adequately accommodate carry-on luggage. Overall, I believe they should close their services. Don't use Porter Airlines.

I had three flights with your company in one day. Somehow, the company managed to be late with each one by at least two to three hours. I could have booked a direct flight from Toronto to St. John's on December 22nd, but I chose three connecting flights offered by your company to get home faster on December 21st. Instead of paying $400+ for the direct flight on the 22nd, I paid $1200 for the flight on the 21st. As a result, I wasted money and time because each flight was delayed by at least two to four hours. I am still sitting at the airport receiving text messages about further delays. So, instead of arriving at 10 p.m., my estimated time of arrival is 4 a.m. the next day, and it may be later. I have received seven text messages and eight emails with delay notifications, and they are still coming.

flew from san francisco to montreal. the plane was delayed at san francisco and we were told that the connection would wait for all 35 passengers. they did not wait. i almost missed my connecting flight because my girlfriend was unnecessarily held up at security in toronto and the lady didn’t want to delay the already delayed plane another 2 minutes. she threatened to rescind my ticket and i was almost de-boarded from the plane. when we did land in montreal they lost my girlfriends checked luggage. we never got it back.

Never again. Missed connection because the flight arrived late. Customer service was helpless and told me to skip the line. But US customs don't care if you have to catch a flight. Even without that delay, barely an hour is not enough to get off the plane, go through customs and run through the whole airport from A to B while boarding is a 9AM and you land at 8:15AM (was way after 8:30 when I exited the plane). Stranded for 9 hours at Toronto, no voucher for a meal. Porter staff on their cellphone, not caring about customers. Took 30 minutes to get a new ticket. Wasted time and money. Can't talk to a supervisor. I want a refund, not a stupid voucher for the next reservation. Boycott Porter. P.S. staff is rude and online chat super slow, 1 hour to talk with an agent. P.S.2. they couldn't care less about speaking French. Only English support. P.S.3. boarding from the US they are asking for the AVE because it has to be manually put into the system. Never ever had that situation with other companies. P.S.4. onboard experience: snacks are meh (cookies hard as a rock), slow WiFi and the power outlet fails to charge (power draw of 65W, turns yellow) for a phone quick charge. Besides there isn't much leg room. And I'm kinda short, so that says a lot. - EDIT: customer service did not follow up but somehow I unexpectedly received a partial refund corresponding to the amount of the voucher. Now waiting for the meal refund form that should be sent in 14-30 days...? Seems that menacing them to escalate the case to the ombudsman/OTC was enough. I encourage other passengers to do the same, you must insist, leave bad reviews and escalate. Maybe it will be a wake up call and force the company to do more coaching regarding their staff attitude.

You must spend more money to get your Porter boarding pass in advance. Booked a one-day Ottawa-Toronto return flight (PD2206) with this tightwad airline. After getting a Porter notice to check in online, I got this gem: “Boarding pass pickup at the airport. Your flight is booked in Basic, a restrictive fare. Please see a check-in agent to pick up your boarding pass(es).” Right, Scrooge Port-Air. So, if you book a front-of-the plane seat for more $$$ you then get a boarding pass in advance otherwise you line up in their cattle pen at the airport and wait for an agent. Good to know. This type of info is useful for potential passengers. Unfortunately, Porter does not share it in advance. Porter used to be a class act. They have expanded too quickly and are now laser focused on maximum revenue for minimum service. Pa$$engers beware.

Just found out that my points have expired and received no notifications from Porter on this and it's been only a week. I just lost 16K+ points and when I called to see if they can do something seeing how I need to book a flight for tomorrow AM, the agent told me the 'notification' is on their website!! This is completely unacceptable. I couldn't even speak to a supervisor, customer care is really really bad. What's the point of collecting points if you don't redeem them plus Porter uses these points to make money off of their clients, all businesses do. It's extremely disappointing

Most inconsiderate airline ever! Poor customer support. We were bumped off our flight when we arrived 1 minute late for boarding, even though we were in the airport and have checked in their desk early but was stuck in security check.

Thank you to Amanda today as I had to call Porter to change my flight as all of the flights available online were booked. She was very professional and found me a flight! Thanks again Amanda!!

I’m never flying with Porter again after they: - In Feb 2023: broke my small carry-on, after forcing me to check it in - even though it fit inside their measurer - In March 2023: forced me to sit in a plane for >7 hours for a 1hr flight since the flight was diverted, made a pit stop and a full round trip since porter didn’t clear landing space, followed by a 1hr wait to rebook my flight, at my own expense. - In Oct 2024: experienced the worst customer service as outlined below —- Their staff at Pearson airport is highly unprofessional. The self-kiosk for printing bag tags wasn’t working, so I went to the employee-attended booth. They refused to check my bags because I was 5 minutes late to the 90-minute bag drop-off, and would have been on time if it wasn’t for the faulty self-kiosks. Instead of empathizing with the unfortunate situation, the Porter attendant repeatedly laughed at me, with no sensitivity/empathy/apology - despite me being cordial with the staff members. The Porter check-in attendant at Pearson did not let me speak with their supervisor either to potentially rectify the situation. I was flying with Porter Reserve & NEXUS/TSA Pre, so I would have cleared security and immigration in less than the 85 remaining minutes before my flight. Note that Air Canada has a more generous cut-off window of 60 minutes and Billy Bishop Airport has a window of 45 minutes for baggage drop-off. Avoid Porter at all costs, unless you’re OK with wasting time and money, feeling disrespected, and tolerate horrible service.

Horrendous customer service. Cancelled flight, told I’ve been placed on a flight for the next day and now finding out I haven’t. Tried calling their customer service number and told the wait time is 4hrs. Never again! Should be ashamed of yourselves!

My husband and I recently flew Porter Airlines for the first time, to LAX on September 19th of this year and returned to Toronto on October 1st. The trip was the BEST! Porter Airlines staff are so friendly, kind and very helpful. Their service is Excellent! (Hope it remains this Great always!) Can't say the same for other Airlines and we've flown several other airlines.... The flight was great, to say the least because of the first class service. We definitely recommend Porter Airlines to anyone who hasn't had a chance to fly Porter Airlines and I say this with all sincerity! Kindness begets Kindness! Love, love, love Porter Airlines .....

I chose Porter Airlines for a change but ended up with a stressful experience. From rude check-in staff to being unfairly denied boarding over a baggage issue, the lack of professionalism was shocking. Customer service failed to resolve the situation. Porter needs to improve by training staff in empathy, conflict resolution, and offering real support to their passengers.

This morning after booking a BC Ferries ticket with a medical assistance was nowhere near good service and when arriving for my through fare to get to Vancouver the agent picking me up with a wheel chair said we don't have you on a transfer for medical service just pick up. They didn't help me and I was then missing my flight. I called porter airlines which was a long shot as I didn't have insurance for my ticket. They re routed my flight from Vancouver to Victoria where I was stuck due to BC Ferries lack of empathy and service. I was not charged extra for my flight and Rose the agent was so amazing and kept me calm as this was for medical treatment. Thank you Porter Airlines for everything. So Appreciated.

I would give them zero stars!! They change flight times, zero customer service, you are on your own and tough luck!! It ends up costing way more than going on a respectable airline!!

We would like to leave a hugely positive review for a Porter Airlines Halifax Check-in employee, Patricia. Patricia went out of her way to help us when we were terribly late for our flight. Patricia wouldn’t take no for an answer when she was told we were too late…She got us there! Thank you so much Patricia- we are forever Porter customers.

Porter was easily the worst airline. Flew from Toronto to edmonton. I did not know that the only ID I had was expired, and i was allowed on the flight anyways. As I’m about to check in for my return flight (through westjet) from edmonton, I was told I couldn’t be allowed on the plane because of my ID. I had to go to the porter desk, and was told I couldn’t be allowed on any flights due to my ID. Even though I was allowed on the original flight by porter. Because of porters careless employees I had to purchase a last minute ticket. I asked to be refunded the ticket due to employee error. But I was met with rude costumer service and no help or refund. Never fly porter, they do not care about you, only your money

AWESOME AWESOME IN AWE! I'd like to give as many stars as possible to Praveena Agent 10239 & Alex Agent 10576 who both made my request to change flight schedules possible, on behalf of my family members. Otherwise they would have been stuck to a grueling 8 hours bus ride from Niagara Falls to Ottawa. These Agents were very patient, helpful & resourceful. Very grateful Porter Airlines hires the best! Because of how my family members who just came back were raving on their flying experience with Porter Airlines excellent service, It was a far cry from their competitors who were measuring every inch of their bag packs I'm so excited & looking forward to my own 1st flight that I'll book with Porter Airlines!! Can't wait Socorro

I am extremely dissatisfied with the customer service I received during a recent attempt to reschedule my flight due to a medical emergency. As a frequent traveler with Porter Airlines for the past two years, I have always appreciated the quality of the flights. However, the service I received from the customer service agent, Brianna, was extremely disappointing and unprofessional. After waiting for over an hour to speak with an agent, Brianna answered my call. I explained my situation and expressed my willingness to pay any additional fees or upgrades necessary to reschedule my flight. Unfortunately, Brianna was not only unhelpful but also dismissive. She bluntly said "NO" without any explanation or attempt to understand my situation and then hung up on me. This lack of empathy and professionalism is unacceptable, especially given my loyalty to Porter Airlines and the fact that I travel with you most weeks. I expect a higher level of compassion and accommodation, particularly in emergency situations. This experience has significantly tarnished my perception of your customer service.

Booked through Air Transat. They could see our booking. But they could not issue us a boarding pass. Don't know whose fault, but we got royaly screwed.

We had the best flight attendant, her name was Cheri. She made our flight to St. John’s Newfoundland exceptional. She was professional and very pleasant … us 3 fellows want to thank her for the glass of wines🤪. I hope porter air treats you well…. thanks Cheri