Porter Airlines
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5 hours delayed flight and terrible customer service
Horrible customer service on and off the airport. My flight was scheduled to fly at 4:20 pm going to Toronto with a connecting flight to Lisbon at 9:30 pm… they kept us on the plane until 6 pm with the take off on hold due to weather conditions. Fine! However, they kept us waiting until 8pm again back at the airport telling us to go eat and chill until they find a solution. It’s 10 pm and I have nothing. Only when it’s impossible for you to make the connection that they take action to place you somewhere. I was not placed nor had any good solution for tonight with my only option being a possible reschedule for tomorrow late evening. They tell me to call AirTransat, give me hope to catch another flight with another company where it seems the only interline agreement they have is with AirTransat, which funny enough, was the company I bought my flight from. AirTransat could not provide any support because the issue happened during the connecting flight. I don’t recommend them at all. Complete waste of my time… 2 days of vacation in the trash with not even certainty that I’ll fly tomorrow.