Porter Airlines
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Worst customer service experience I’ve ever had
Currently writing this review while stranded in Boston. This was our first experience using porter airlines and I am extremely disappointed. My flight was supposed to be leaving at 4:55pm and we found out an hour before takeoff while sitting at the gate that the flight was cancelled. A representative never even came to the gate, everyone from the flight was standing around confused with no answers or support trying to call Porter with no luck. One customer got on the intercom behind the desk at the gate and paged a representative on the sound system in the airport but still no one showed up. We were put on hold for about an hour and finally Katherine/Catherine answered and told us that our flight had been rebooked for 11:20am the following day. We requested information related to a hotel voucher and we were told to go to the check in desk to get a distress coupon for a hotel. Upon arrival at the check in desk we were offered a cot to sleep on in the airport and a $15 food voucher and were told that if we wanted to stay in a hotel that would come at a cost to us out of pocket. The manager Antonio never even looked us in the eyes, he told us they are not required to do anything to help us and basically we are stranded in Boston for 18.5 hours with $15 towards food and that’s all. No one cared at all, we felt completely cast aside. We attempted to find a hotel that has a distress rate for people whose flight was cancelled last minute, but all of them were already taken. Now we are trying to find a hotel to stay in and get our flight home tomorrow so we can NEVER use this airline again. I will also make sure to post my experience on every platform possible and also tell everyone I come into contact with how awful we have been treated. So many people are sleeping on the floor of the airport tonight, well done Porter!