Porter Airlines
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First time booking with Porter
First time booking with Porter - had a 10 out of 10 experience with the agent. Very helpful and pleasant. Then I made the mistake of calling a few days before the flight to request an upgrade. Was told yes, can be done and was transferred to Reservations where I was on hold for 90 minutes with a recurring announcement telling me how important my call was. 90 minutes!!!! Not one word from the transferring agent that they are experiencing a problem. Finally gave up and called again only to be told at that time system was down. Interesting how the 2nd agent knew but the first one didn’t - or was it a lie? And so why couldn’t they have the phone system update to announce this rather than wasting 90 minutes of my time? Inexcusable! Porter Airlines is just like all the other airlines - Porter hasn’t figured out they only exist because of customers and with no customers, they won’t exist. Time for consumers to take control and show these airlines what happens when they are not booked for flights. Won’t be transferring my frequent flying habits to Porter. Go ahead cancel my new VIP membership, Porter - I won’t be needing it because VIP shouldn’t mean a 90 minute wait without explanation or care by your organization. My 90 minutes is far more valuable than yours.