Porter Airlines
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Surprised to see negative reviews
Surprised to see negative reviews. Flew with Porter YVR-YYZ return within the last 3 weeks. The only issue was with CATSA (Canadian Airport Transit Security Authority) where we encountered agents both ways - who do not know their own lithium ion battery rules. The battery was for a collapsible mobility scooter, which was checked in. The battery -by all Canadian airline guidelines and CATSA - was meant to be brought into the cabin, in it’s own case with the terminals taped off. The voltage was within allowable standards. Both ways, the agents refused to let it through security, despite having documentation of their own rules. Until they made phone calls to higher-ups who actually knew what they were talking about. Our flights were fine. We had called about the CATSA battery issue, and even though it wasn’t Porter’s issue, they kindly bumped us up to Reserve on the return flight. Small delays at departure, still arrived on time. Ample leg room (both in Classic, then Reserve); just two seats (no 3rd person crammed in between); snacks and drinks included; Reserve included a meal which wasn’t fancy but fresh and flavourful. It was nice to be able to use Wifi with my own iPad. I’ve had different airline flights where the in-seat screen didn’t work; no outlets and that terrible cramped legroom. I wouldn’t hesitate to fly Porter again.