Porter Airlines

It goes without saying, Porter is such an awesome airline which delivers an exceptional experience to their guests. I recently booked a round-trip flight with Porter, and I was thoroughly impressed with the entire journey. From boarding to till board off, every aspect was handled with care and efficiency. There was enough leg space, no middle seat, complementary snacks and drinks that are cheery on the cake. On top of that, the friendly and down-to-earth staff made the experience even more enjoyable. Unlike some airlines that strictly enforce carry-on bag measurements, Porter offers a more relaxed approach, which is greatly appreciated. Plus, with porter, you don’t need to worry about such things. Not only this, but they also provide you free internet throughout the flight which helps to a greater extent to kill your time and can watch movies. All in all, I love this airline and am highly satisfied for all these reasons and will certainly choose them again for future travels. I recommend it to my friends as well who are seeking excellent service and value for their domestic flights. So, five stars!!!!

OK guys I have flown Air Canada and west jet tens of time during the year.. Porter is a much better airline, Period .. maybe I got lucky I don't know but they get a five star from me.... one star for Air Canada and one star for WestJet... clean new plans additional legroom if you want free carry-on. Decent snacks not gross pretzels. Free wine. On time. No lies like Air Canada and WestJet teIl.. I will fly with them again

I was travelling from Las Vegas to Toronto via Porter airlines. I booked the flight by Booking.com. When I booked the tickets, it included carry on baggage but when I checked in, they asked me to pay for the bags. I showed my the tickets, itinerary but still they asked me to pay for the bags. Though providing every proof that showed that baggage was included in the ticket, they still asked me to pay and only then I would get my boarding pass. As I had to travel, there was no option for me but to pay. The Porter airline officer at Las Vegas airport was Laura and the supervisor was named Veronica. Despite giving them all the proof, they were not at all helpful. I am a student so it is very difficult for me to pay the amount twice and I told the officers this but still they were not at all helpful. Don’t book flight with porter airlines, as they are misleading and scamming people. Also, if anyone could raise complain against the officer named “LAURA” and supervisor named “VERONICA”. Both the officers seemed racist as I am an Indian and therefore, they were rude and not at all helpful.

My experience is finding a cheaper DOMESTIC flight in Canada. They are in no way competitive like they advertise. I check them often before I buy a ticket from another airline just to see if I can get a better deal, so I know what I am doing. I have no clue as to why they say they are cheaper when they are NOT and when you factor in the fact that you can't even carry an extra bag besides your purse without charging for it. If they are much cheaper then they can tout it, otherwise this is false advertising and should be against the law for gouging customers.

Very rude in flight staff. Don’t know how to talk to passengers and not consistent with messaging. Please contact me if you have any questions.

Very rude ground staff and not cooperative. They did not let us board plane due to expiry date on license and instead of accommodating us on next flight. they put us on last flight with more than 400 dollars extra which ruined our trip completely.

My first time using Porter Airline. For a Boston to Toronto trip. First, staff are nice (desk and flight attendants). Second, I safely landed in both ends. I think that’s it. Outbound flight: Delayed by at least 1 hour. No obvious weather issues. After landing, more wait because gate is occupied. Carry on luggage that fit inside the counter test box fail to fit overhead. Having to put under feet. Sticking out. Most uncomfortable seat (no butt support), more exhausted from the 1.5 hour trip than 24 hour long flights. Inbound: took off on time. Gave up carry on luggage at plane size. Flight half full, at least moved to an empty double seat. Flight lands on time …BUTTTTT, once again, gate occupied with flight!!!! This time, it’s way worse … 45 minute on tarmac, can’t approach gate. Butt hurts. (I’m not a fragile traveler by any means. I flew 60,000 miles this year already.) I’m afraid this is my last time flying Porter. Will go to Air Canada next … even though it’s less convenient into Toronto.

I booked Porter airline (via AirTransat). It was the absolute worst experience. I went to counter in Porter Airline and they sent me to checkin in AirTransat. I went to Airtransat, waited 20 mins and they sent me back to Porter, telling me Porter need to check me in. After waiting in line again in Porter for almost 1 hour back and forth on 2 counters, I missed my flight. It was a total waste of time and then they wouldn't book me on next flight. I had to call and wait 1 hour in customer service. Employees are clueless and worst experience in Toronto/YYZ and service is absolute worst. Pay the extra $50-$100 and book a different flight. The cheap isn't worth it. Avoid!

first time on Porter and it will be the last, what crappy plane and service

I have been flying porter for over ten years and since Covid the airline has really gone downhill. The seats have become narrow and as hard as concrete. The seats themselves do not properly support an adult body as the seat is so small it seems more like a youth seat. Nor do the seats recline. Otherwise the flight crew are friendly, and offer beer, wine, and non alcoholic beverages with dried snacks. The Q400 turboprop planes are comfortable and fairly quiet, but its the seats that are miserable. This was not the case a few years back when the seats were comfortable and the airline advertised that fact. Now the whole plane is basically configured as steerage class, I advise to bring your own seat cushion. Becareful when booking seats. Their basic fare has replaced their standard fare making it more expensive to fly. Neither are these lower fares refundable anymore; if you want a refund after 24 hours post booking you are out of luck. It used to be that you could cancel a flight and use the fare for towards a future flight, not anymore. Premium fares such as freedom are exceedingly expensive, but allow you to make changes to your flights. I still continue to fly porter as it flies in and out of Toronto Billy Bishop airport, but if it were not for that reason I would look at other competitive airlines, as porter no longer stands out from the other airlines in terms of service and passenger comfort.

Worst airline... Will never travel with this Crap airlines.. the airline ground staff is the worst I have ever seen in my 20 years of travel history. Today the coloured lady in the counter staff purposefully delayed my baggage checking and it ended up in flight miss... If you are serious about your money and time, DO NOT TRAVEL ON PORTER AIRLINES.

This is horrible website. You cannot get an answer. I'm not sure you must wait hours on end. It's all I want to know. Is if my payment went through 2.6 hours to wait or 3 hours. On the chat line. Keeps timing out not very friendly to navigate. If you time out trying to figure booking out the price literally increased by100 dollars.

Disgusting.. highly recommend you to avoid this airline to save your time... it get delayes every single time.

To preface... I'm not the best flier.. but you can't beat the time vs road trip. This was by far the smoothest take off and landing that I recall. I was on flight 408 Edmonton to Toronto Tuesday July 30th... very accommodating and attentive on board staff, actual meals are available and snacks are free... TAKE THAT AIR CANADA & WESTJET. Will be choosing Porter Air always going forward.

Porter airlines staff are just horrible! I had the most frustrating experience with their staff in Toronto. The girl there, didn’t let me and my partner on the plane. We were flying from Ottawa and we had a connection flight in Toronto to Orlando. First of all, their flight from Ottawa to Toronto was delayed for 15 minutes since the airport had no gates available for the plane, second of all, everyone knows U.S passport check lines might take some time. Our flight was at 10:30 and we were at the boarding counter at 10:18. Despite their policy on their website clearly states their last boarding time is 10 minutes before departure, the girl refused to board us at 10:18 (12 minutes before the flight) and literally left us there unattended (disrespectfully) and came back after 15 minutes telling us that the next flight she can get us on is 4 days later! Imagine, we had booked our hotel, bought our Universal tickets! And when we complained her and her unhelpful (and disrespectful) manager told us they had released our seats and removed our luggage from the plane! It seemed to us they had Worst airline ever! Worst staff ever! Super super rude! Especially their Toronto staff.

Will never use them again, on Friday all flights were cancelled due to CrowdStrike Negligence update, they rebook me on a one day trip how was this logical? no refunds no rebook or credit. Meanwhile, Delta is fully refunding anyone no Questions asked. 451-7110547161

Fly on porter from Victoria to Toronto with amazing customer service and experience. We are on planes almost each month and had not tried porter before as in our head we were stuck with the other airlines. Porter staff treat you well, easy going and respectful. I loved the extra touch of free drinks and snacks that they offer. I do not drink wine but was vert impressed by the fact that they serve it in a glass. There was no hassle of sizing your personal item or carry on and treated like sardines. Thank you porter for that great culture and you have won me as your customer. I recommend porter over competition for travel within Canada and US.

their useless customer service told me to not go to the airport during the global internet outage and now they refuse to refund even though their website said all flights cancelled up to 3pm at the time of the global outage caused by CrowdStrike

This airline’s customer service is 1 out if 5. They cancelled my flight July 19 and not a single employee was at the counters. The only way I knew my flt was canceled (after I already checked in) was by checking online. A real airline would have a counter personnel to tell me where my luggage is, hotels, reimbursement, when booked on next flight. I am now waiting for my flt the day after one of the biggest if not the biggest industry wide shut down and I would have thought someone would be at the airport 2hrs ahead of time to check the long lines and nope not a single employee is here. I will add its not only Porter but looks like all airline counters are vacant.

I am sitting at the St Johns airport where the gate (6) that we are supposed to depart from now shows the message “Closed”. Considering that we should have departed 30 minutes ago, it’s obvious that we delayed and yet the airline is stating on time! To make the situation even worse there is a crew in-front of me having a great time chatting lol…. Flight PD236 departing St Johns at 7:25pm I wish I could post the photo….. Update, the crew is now on the plane as a transfer and the passengers are still sitting here in the dark! Never Porter Again!