Porter Airlines
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These ratings are proof only people with poor experiences review
I’m mystified by the poor ratings based on things like being on hold or a mechanical problem. I actually had my luggage lost for the entire week of my holiday, and while that was frustrating and put a huge damper on my Disneyworld trip, I deliberately waited until I knew if they would make it right before leaving a review. My flights were very pleasant, on time, lovely service from the kind and professional cabin attendants and the food was good. I did their comfort class, forget what it was called, so had a free meal, but even their regular section famously has 2x2 seating and free snacks. The lost luggage wound up costing them only one star in my rating because while it was a disaster at the time they made the claim pretty easy and I waited less time than anticipated for full reimbursement. While it was tough to talk to actual people during my trip to get help with the lost bag, and explaining everything twice a day for a week to new people was frustrating, it was possible to reach them and I never found the hold time to be as bad as Air Canada for instance. I will fly with them again - Air Canada has lost/delayed my bag 3 of 5 most recent trips and it was a lot harder to deal with. Their pricing is good and their product is an example of what people actually need in an airline, to not travel like a sardine with money they want. I hope they keep adding destinations.