Anglian Water Reviews

Anglian Water lost us over £20,000 off the value of our house plus £2000 in abortive legal fees, not to mention the emotional and psychological stress because of their refusal (after an 8 year battle) to implement a proper Japanese Knotweed Management Plan. This directly resulted in the loss of two buyers and 16 months out of our lives, despite the best efforts of a local Councillor, our MP and CC Water in trying to get the CEO to see reason and go beyond their legal obligations. Despite being a huge and faceless organisation, there are still moral obligations to ones' neighbours. The excuse that, because they put the work out to tender each year therefore couldn't put a Plan in place is nonsense; the same contractors were used during the 8 year period and the JKMP is transferable. Glad to have moved out of the area so we're no longer helping to pay the salaries of such uncaring people.

Had a issue with the main stop valve not turning off. They came out that day and repaired. Had to call them out the following day as pressure was too low in house. Again out same day and sorted. All workmen polite and extremely helpful. Great service.

Hi AW company agree to give us a 24 hours notice before they read our water meter as we are both I'll and disabled as well we are both registered as vulnerable with them the meter reading man called today to read our water meter with out giving us any notice I had great difficulty trying to get out side to open the side gate to let him in and then he just drove away without reading my water meter AW never keep any of their agreements with us at all the worst company we have ever known avoid them 😡😡😡😡😡😡😡😡😡😡 update I have just received a reply from AW they are already aware of all this they are just messing me about just having me go round and round just like a merry go round 😡😡😡😡

What a fantastic experiance. Anglian Water have been superb telling us we have a water leak, got a bill for £2200, we replaced our water main ourselves at a cost of £250 and Anglian Water gave us a leakage allowance of £2400 so the total leakage was covered. Excellent customer service, no long phone calls, no queues. Wish all companies could be like this. Had to do a review because it’s not often you get a good experience these days.

This company has to be amongst the worst of I've reviewed. They cut off my water supply without prior notice, claiming it was an emergency repair, when five days earlier they were caught on CCTV listening for leaks. Even marking the pavement where they intended to dig. Four men on site, two to dig a hole, two to turn off the mains, but not one could be bothered to let households know, that early on Monday morning you will have no water. Now even refusing to pay statutory GSS compensation of a misley £20 for the inconvenience. The attitude of the managers and staff I have spoken to only serves to endorse the impression of a company that doesn't give a s**t.

Speaking very calmly with the customer, asking for any adjustments, take their time with the customer and no rushing. Absolutely amazing.

Raised a complaint with Anglian Water asked customer services to listen to previous conversations where I was told that a resolution to an issue would be done only for them to then say the resolution that you were told was not carried out.Going forward told by customer service the afore resolution can not be done until a certain payment has cleared and even then to trust the resolution will THEN be carried out. CCWater the independent company don't want to or won't intercede citing you resolve the issue with your provider.Waste of space as an ombudsman.

I'm not sure how these guys are still doing business, in all honesty. Illogical bills, consistent water problems, and poor customer service. Makes a strong case for nationalising the water companies.

Dreadful Company. Recently reported blocked to overflow sewerage system and was told they were busy and that an engineer would contact me within 24 hours. 28 hours later no call so used there call back system and when they did call back said they would pass it on to their allocation team. 50 hours later no contact so had to remedy solution myself. Contacted them again to complain and the operator seemed to find it funny that we could not use toilet/shower etc for that period. Promised customer care team would contact me about my complaint and true to form no contact. Absolute joke of a company with incompetent staff

Terrible company. Myself along with a shed load of other customers have lost supply due to a fault. I asked what we're supposed to do about getting water & was told after 24 hours they'll start to give out bottled water. That clearly means that although water is a human need, they're happy to see all of their customers go without. They keep on raising prices yet continue to give a poor service. I know we can buy bottled water, it's the sheer audacity of these people that grinds. If I could change company I would

Trying report an emergency flooding incident and have been on hold for 26mins without even speaking to a human being!! Absolute waste of time!

Why would a water company spend unnecessary funds on TV advertising when customers do not have an option to chose a different supplier nor others from outside their geographic area choosing a different supplier. I have emailed the CEO of Anglian Water to ask how much they spend in TV advertising, and why would they not use that money to reduce the amount of sewage polluting clean waters? No reply of course, even when I quoted the Freedom of Information Act.

Always absolutely brilliant when I call. Today I was concerned about the high cost of my bill being a single parent and uni student and after a few questions my bill was halved. Service was Swift and friendly.

We have a huge problem with Anglian Water because of their online services.!! I am facing to huge credit score drop because of their mistake. Fire all the people who is wotking on your IT systems. Its always under maintnance or not working!! They duplicate my account without my knowledge and put my invoices in the account that I never created.!! They have no email or online support system! Only some phone numbers and not working on weekend.

Complete carp. Make believe bills only send a engineer twice a year to read the meter to give me a proper meter reading otherwise its some make believe bill. 4 times a year it should be read 2 bills are made up and 2 bills a engineer comes to read the meter and gives me proper reading make believe £49 engineer reading £120 and the water meter is out off date expired years old, makes millions in profit and this is how they operate lovely more cons. And also Anglian Water billed £150k for river pollution in Bedfordshire 28 Jun 2023 — the water company has been given a £150,000 penalty after sewage was released into a Bedfordshire river it's on Google this is how they operate don't trust there tap water

I am disgusted at Anglian Water. They provide my water services. There environmental record is appalling. They are one of the worst water companies, and now despite their total failure they want to massively increase my bills.

In the town like Peterborough we have just one suplier water, Anglia water and so…..how much they say, that we, and pay. That is tragedy.

Basically just paying them to pollute uk rivers

Plenty of parking on street but driver parked on pavement above dropped kerb blocking my drive and was so unpleasant when I asked him to let my shopping delivery in that I just sat and cried after he left. Why would anyone want to bully a lone female pensioner this way? A credit to Anglian Water!