Anglian Water Reviews

Been without water since 9 am hole in road still no water I have dogs it a hot day and they haven’t even brought us water

Absolutely awful disgusting water quality I won't even use it in my iron let alone drink it as for the stench pouring out of Billing treatment works it's criminal as is the pouring of exciment into our rivers both are a breach of contract

STOP HOUNDING ME!!!!! You ALWAYS get your money so stop hassling me!!! As previous people have stated YOU'RE the ones polluting our waterways by dumping raw sewage, YOU'RE the ones who haven't upgraded the pipe systems and have let everything go to crap so you can pay your CEOs big bucks, then expect us mere mortals to foot your clean up bill!!!! SCANDALOUS!!!! YOU SHOULD BE ASHAMED!!!!!

We have just received our water bill, unlike the rainwater it keeps going up. More disturbing is the claim the meter was read. That is most unlikely because it is part overgrown by garden leeks (no pun intended) of the sedum variety. Aside from which when, in the past the meter has been read, the cover is usually not replaced properly!

Having had the unfortunate experience of a water leak in the service line (between manifold / meter, at our small private close entrance) and our house, which became evident with dramatically increased usage, the last thing I would have needed would have been disinterest, or no caring at all by A/W. The exact opposite was true. They couldn't have been more helpful and accommodating, not least by effectively putting the account on hold, keeping my D/D the same, and allowing time to get sorted. I initially spoke to Ben, who was very empathetic and reassuring, the same experience was what I found each subsequent call whilst keeping them appraised through to rectification. They also gave a leakage allowance so we weren't out of pocket. I think the other really important thing to note is that every time I called, the phone was answered very quickly - no interminable 'all of our operators are busy / your call s important / we are experiencing a high volume of calls etc....' messages and aggravating, distorted music! Thankfully our insurer was equally swift to deal, and very helpful, so there didn't end up a drama being made out of a crisis! One further thing to note, this has made me ever so slightly paranoid, and I have set a calendar recurrence (every 8 weeks) to check the meter to ensure no water 'flowing' when none being used! Regrettably the A/W survey about my experience went into my spam folder, and by the time I found it, the survey window was closed, so I couldn't give feedback, which is a real shame.

They do not care about people! just to make money

Keeps raising prices. Keeps being surprised by spills but does little maintenance. And POLLUTES THE WATERS WITH UNTREATED SEWAGE. And now they will make US pay for all their faults after "apologising", bringing our bills even higher. Privatisation failed, they're just part of the energy extortion circle. Edit: their response is good for nothing standardised defense of plain theft by daylight. In the mean time in the news: "30 water treatment works released 11bn litres of raw sewage in a year, study suggests". NATIONALISE!!!

Issue resolved quickly and the technician was very professional with great communication throughout.

It is the worse water company dirty water waste money we can't even drink it por service not safety for humans health and the best water company is utilities water in north west england every peny is worthy to pay them but angalian water dirty disgusting water

Thank you Darren I had been quite shaken and emotional as I had been working quite hard for over 3 years and unlike me hadn’t checked my bills I had been overpaying a lot When I phoned a gentleman called Darren took it at his initiative to deeply check and immediately reduced to £5 per month until fully recovered. I cannot explain how much that has helped me as a single owner of my property and how important it is to have a connection with our suppliers who are there to help. I cried! Big than you, it’s helped me manage in a better way.

We had a leak at our smart water meter. It was well communicated and the engineers that did the work were professional and polite.

If you live in the Eaton soon area, they're on the 11th outage of 2023 searching via my message history. One of those was for 3 days during which time they refused to give out water as tanker trucks were on the way, guess what those tanker trucks didn't bring to my home, any water pressure. The water is completely out again today. But they've refused to help as according to them it's just low pressure, no, there be nay a drop from my taps. Time to get the equipment to start cleaning my own rainwater at this point, Anglian water cannot be relied on to provide reliable mains supply at all.

Not good company avoid

Anglian water. Raising direct debit by over 50% despite account having a small credit over the last 12 months. Maybe their slogan shouldn't be 'we love every drop' and it should be 'we love rinsing our customer for every drop'. Absolute crooks

Zero stars. Not only are these scumbags the most sketchy water company in the UK and I have to filter and then distill all my water these parasites have put the bill up £48 per year. This is war!! Update for Anglian water: This is being taken to the relevant authorities and trading standards.

My wife called me today at 13:04 to let me know that we had no water supply at home. I called Anglia Water at 13:10 having looked up the number and within an hour someone had been round and identified and fixed the problem. Fantastic service.

Had a bit of an incident where I had been wrongfully linked to someone else’s account in error and it had impacted my credit rating. Popped an email over to see what was going on and received a call from the absolutely fantastic Stuart Lee who had the problem fully resolved and sorted in less than 20 minutes despite the complexity of the issue. It was so nice to have someone on the end of the phone rather than deal with an endless tirade of emails back and forth like you typically have to deal with when trying to raise a query with other organisations. Stuart was so polite and helpful and held genuine concern for the issue. Thanks so much for the help and support!

Customer service polite and helpful and called back within time promised. OK I didn't save money or get refund as expected but Harriet did her best in excellent customer service and explained everything plus looked into ongoing issue with operations for me whom also sent out a team whom was friendly and helpful when they came previously to clear blocked drains at property. Overall very pleased with experiences

Horrible customer service and they pollute through raw sewage discharge into our rivers whilst they pay the investors dividends. They are not investing in the infrastructure. Horrid unethical company