Anglian Water Reviews

I get an email reminder about my bill. Which was sent quicker than a blink of an eye. Quick to jump on people about money they owe you. Why should any of us pay our water bills if all you're doing is polluting the earth with sewage. If I could rate you no stars I would.

Water leaking across my Neighbours Front Garden from the mains supply for more than a month and they could not shut it off. Why , because our properties have no Stop Cock at the Boundary ! Anglian eventually had to install a stop cock in the path for them but when I asked for a stop cock at the boundary to prevent the same or worst issue and enable us to stop water entering our land and property they refused to protect us by installing a boundary stop cock. If the stop cock in our Kitchen fails we have no second point to stop water flooding our Home or our Garden. I am extremely disappointed that Anglian Water will connect New properties without a boundary stop cock.

They increased their price by 15% and applied this to an estimated volume . Surely this is not legal. No request for a meter reading prior to price change. No doubt their estimated pre increase volume would have been lower than we used and the 15% charged on a higher volume than it should have been. They now bill me and tell me we are using more water ?? It's based on an estimate ! My energy company e mails me every month requesting meter readings. If they can do that why can't Anglia ? No competition and too busy pumping sewage into our rivers. Anglia customer service based in Lancing W. Sussex not Anglia. Says it all.

As most will know in the UK if you want to change your water supplier you have to move out of the area in which the water provider operates! This means there is very little choice or for some no choice. I have several points that need addressing by the company; First smart meters, most if not all other utilities have automatic meter readers that send regular usage data to the provider to thus provide a more accurate bill for the customer. I think this would help lots of customers, can this be proposed? Next bills, considering the current climate of cost of living why is it that increasing charges is the way to improve the systems that have been neglected, Share holders are paid out for their investments but when you have sewage leaks into rivers and sea massively damaging natural waters and nature I'd say the responsibility or the liability should fall onto the share holders (TAKE OWNERSHIP). Don't make the tax payer and your customers pick up the already large bill. Moving onto the App its basic functions are functional but could be updated and be more user friendly. the other aspect is the reporting function, it seems to fault when pin pointing the location of reporting a leak or issue with the supply. Considering the power of technology I'd suggest an AI system which will automatically notify customers in the area where work is being done or if there are supply issues would be a great benefit to customers. There is nothing worse when you turn on your taps to find that the water isn't running (give customers a chance to prepare for these things) Finally this is by far the most important climate change! This should be at the top of you list as a company water is by far the most important resource known to life without it life would seize to exist! Tell your customers what you're doing to help with the climate change crisis and what steps you have already taken. We want to hear them. Also give customers tips on how to be more environmentally friendly. The 2 star rating I feel is fair and justified considering my review. Please consider the improvements and make the changes.

Incompitant engineers Left us with sewage at end of garden and claimed a load of rubbish The smell of raw sewage is in berable in my garden

I contacted Anglian water today through the Text service and I was met with Jake from the Proactive Team and he helped me by updating my details and see which tariff was best for me. Jake was really patient with me, he is one of the best person ever. thank you so much Jake.

Always seems to be a problem in the DN21 area

A leak from next door’s faulty water meter caused serious damage to my home with the ground saturated. AW finally fixed the leak after several days of chasing and have admitted liability , however, I am now trying to claim my uninsured losses from AW and have hit a brick wall. I am now seeking to claim through the small claims court

Although our contract hasn’t started with them yet, their call back service is so quick and efficient. We have been able to alter our bill and received confirmation of this. We are happy so far!

I had a man from anglian water come out to fix a water meter,my daughter moved items from under my sink as I am awaiting an operation on both shoulders and for carpet tunnel on both wrists ,I also have a bad back and knees .he came and I left him to look for the stopcock as I didn't know where it was ,he called through to my front room saying he couldant find stopcock and to get council out to find it then call back for a date to fix meter , by the time I got up and went in kitchen he had gone ,I thought what a nice man he had put all my things back under my sink, little did i know then it was to cover his tracks ? He had broken my piping under my sink ,as i do not use much water being on my own i didant realise till Saturday when my daughter came round water went every where she pulled everything out from under sink and then they could see it was broken i called council to fix it but as anglian water broke it they have to mend it , i called anglian water and the workman put on his report that too much stuff was under sink and he could not do his job ????? A blatant lie ,a mature man lieing about braking my sink ????? I have since asked anglian water to mend it but am asked to wait for a call ,... that never comes it is now a week i have no sink ,i cannot wash up ,i cannot do any washing in machine i have to carry my bowl to the toilet to empty .I called council to arrange a man to come out to find stopcock and .the man from council came and found it within minutes of being in the house .I have called the council again asking them to mend the sink but they state that as anglian water broke it they have to mend it Or I can pay to have it mended and give the bill to anglian water , I am at my witts end waiting for anglian water to fix my sink, I cannot believe they would employ a man that can openly lie about an elderly lady leaving me with no sink for normal washing up or put my weekly wash on . I am disappointed and disheartened that I can be left this way by anglisn water,

7 weeks ago there was a burst water main under the pavement at the top of our drive. All the water rushed down our drive in a torrent for 3 hours. Our drive was completely washed away with 5" gulleys left in it, and the paved area in our garden was completely flooded with mud which is still there 7 weeks later. I have made about 15 phone calls to Anglian Water and still they have not adequately restores the damage. Absolutely at my wits' end having to think of legal charges against them.

Months ago they dug up part of our frontage after a leak. It was in a mown area and they left it so uneven nothing could get over it. I complained and they said it had to settle before they could do anything. Now it is becoming dangerous and I have complained a number of times when they have had people on site but still NOTHING done about it. It makes it very dangerous for us to try and mow and we cannot get past the area they dug up. Obviously they don't care about the affect they have on their customers.

I help run a self-funded lived experience charity for men with Borderline Personality Disorder in Norfolk and Suffolk. We have raised money to assist people in poverty. I tried to fill in an application to assist with my bills because I am also in hardship but the links were broken. I will try again today to see if it works.

I spoke to two people today on the phone really nice and caring people Well done Anglian water .It’s so nice to know somebody cares now a days Kind Regards Rosemary Minton

Water is very expensive so decided to opt in for a smart water meter with ESW, turns out it’s not so smart as my bill hasn’t come down and stayed the same. We’ve used 7 cubic meters of water in 2 months which doesn’t amount to £22 a month and they’ve had 2 manual meter readings. I also have to pay Anglia water £29 a month for drainage which is estimated by ESW, this also hasn’t been updated to reflect what we’re actually using, in fact 5 of the 7 cubic meters of water have been used on the garden, so classed as surface water, my bill shouldn’t much more than a couple of pound a month. Please check your bills with both companies as I’ve seen discrepancies, especially Anglian water who think they can charge everyone for surface water drainage when it actually flows back to the rivers, they automatically add surface water drainage to the bill of all new customers, it’s only until you make them aware or ask if they charge for surface water they then make the changes this is deliberate fraud to maximise profits. Both companies are con artists! Wait until everyone realises water meters are cheaper, both companies would lose mega money and then they’ll put the prices up to compensate for the losses, their just blatantly robbing people out of their hard earned cash and flushing the waste down the rivers!

Do you train your drivers to be total ass hats on the road? Multiple times I’ve been cut up and or blocked in by workmen driving your companies vehicles, often towing heavy equipment they show zero consideration for other road users. I was almost ran off the road today by one of your employees towing heavy equipment.

Absolutely rate the service. Due to a deluge of rain our water meter lid came off the seal broke and water pouring into the water meter hole. Phoned up spoke to Darren who was so helpful and professional. Sent a message to the engineer, within 10mins engineer phoned and said he would be there in 24hrs to sort the problem. I wish all companies were like this. Thank you. Happy customer Gazelle Close Eaton socon.

What can I say but what a bunch of morons. They have incompetent staff who never explain or tell you what they are doing. And the fact that they charge for poison water. Don't be tricked into drinking their government tainted poison water, it will destroy your insides. They also destroyed my credit file out of spite as I called the trash water poison

We pay over the odds each week on our water, finding this is a money box. I ring up each year to claim my credit back Anglian water never complain once and credit is back really fast I have not one bad word to say for the service.