Anglian Water Reviews

When you report a flooding the standard reply of we will investigate within 48 hours (which never happens) no matter that you carnt use your toilet or washing facilities.

We keep having engineers out for an undiscovered water leak they cannot find and expect us to check our own property and get charged (like heck we will) I know we have a sticky stop cock (hubby resolving) but a customer rep demanded we get out a plumber pay for it and if we dont she was going to take us to court fine us then break into our house fix it then charge us . revolting. if we could change we would but have no choice but to stick with you.

Disgraceful service. Told I had a leak, I rang as requested, told I would be rung back. No one did. I rang back and told again I would be called back same day. Wasn’t. Dreadful customer service. 163578032

This is a necessity. Which is annoying. But despite this I used what's app today to contact them. They kept the conversation and responded quickly each time. They answered all my questions and when I wanted to make a payment they had someone call me immdiiatly. Great service amd rare these days!

We had a blockage the day before Christmas Eve. They were very understanding and said they will get to us in 48hr but there were a couple emergencies ahead of us. The app kept us up to date and they called us at 11pm that night to say we had a slot the next evening but to keep calling them with updates. The staff that came were really good and cleaned all the mess away. You can’t want more from customer service

I have to agree with many who have mentioned Anglian Water excessive billing. There seems to have a massive hike in their charges in the last year without any real justification as to why. The excuses I am getting is that I have a leak (no I do not - been checked in and out and is fine); that taking sewage away is expensive (why it has suddenly became over 30% more expensive this year has not been explained), and that I live in a "sparsely populated area" (which my water company seems to disagree with). Unfortunately, there is a monopoly with Anglian water so there is no other company I can change too!

And a very merry Xmas to Anglian Water too!! Just received a Xmas (!) letter to say that I am being forced to have a SMART (!) water meter fitted. I am not allowed to refuse. This apparently will help me to save water! It certainly won't save me money because I'm sure I'll be paying for this POC (pile of ----) with higher bills! I have a so-called smart meter from Ovo energy for my electricity. Despite being up-to-date with my Ovo bill every month paid by DD they continue to tell me every day that I need to increase my DD by £100 a month. SMART meters, obviously powered by AU (artificial UNintelligence) are just a total way to rip customers off. I have to say that Anglian water reeks of bleach when you run the tap & you have to leave drinking water for hours to remove the taste. Oh & did I mention? They have had a base across the field from me for months linked to the new 53 mile pipeline but there's little evidence yet of the actual pipeline. More wasted money never mind wasted water!

My waste water is the responsibility of Anglian Water. I detected the early stages of a waste chamber backing up and called Anglian Water to send out an engineer. This was at 09:58 on Wednesday. I was informed that someone would be with me within 48 hours and true to their word a man arrived 22 and a half hours later. He cleared the blockage within minutes and went on his way. This was impressive for which I would like to thank Anglian Water.

I moved in less than a year ago and they are billing me £152 a month. There is just me and my daughter who comes occasionally as she works from home. I do not excessively is water. I don’t water my garden because there’s enough rain here. I won’t budge. They say it’s my usage and what the meter is being calculated at. Got them to test for leaks..none apparent strange how the woman who used to own this house before I moved in here used to pay £62 a month. She had lots of farm animals and a teenage son and a partner and all my neighbours pay between 40 and £50 all got the same size houses, I’m actually very stressed.

Each time I have to pay the bill I have a problem because they are sending info that bill is ready to pay but not HOW MUCH actualy to pay??????????????????? then reminders to email and to phone still without the amount to pay ! WHAT's the point to set up the emails and phone number ???? Just to force a customer to give more personal data and log in online ???? SEND ME THE AMOUNT TO PAY if you want me to pay.

Smart meter leak issue. We have recently been upgraded to a smart meter by anglian water through no choice of our own. They have now contacted us to advise we have a leak which is supposedly on our supply pipe. They are adamant it is nothing to do with their meter even though there is no sign of a leak anywhere and there was no sign of a leak until this meter was installed.

Thank you Kieran, your service was absolutely amazing! So glad to see service like this still exists! Can’t thank you enough!

The company takes advantage of older people. They changed my family member to a 3 monthly payment system as she needed. Then on the in-between months in her credit report they add payment arrears! This has affected her credit score and now her mortgage! Many many phone calls and discussions. They don't even do anything to help!

Blocked drain which turned out to be blocked from drain in public area. Came out later that day. Worked until job sorted. Kept updated with progress.

Recently had problems with water pressure in my home, after contacting Anglian water to ask if there was a problem in area I was surprised to have a visit from them within 30 minutes, they checked outside house finding pressure ok there. A plumber came the next day to do further tests and found issue with stop tap. Problem sorted. Thankyou so much for your prompt & efficient service. My water pressure has never been so good.

I am thinking of changing them as soon as possible, they are terribly expensive. In London the water was free and in Milton Keynes I pay almost £100 for a month and two weeks in the conditions where we don't use the bathtub but only the shower.

Just made an enquiry concerning a problem with the drain at a property we are in the process of buying. Anglian Water said that it was their responsibility and would get an engineer there the following morning. First thing that morning was kept informed with the ETA and that Trevor would be there to inspect the problem. Whilst was on site Trevor managed to rectify the problem and telephoned me to inform that it had been solved. Thanks to all at Anglian Water.

A terrible company which is ripping off its monopolised consumer base with unjustifiable increases whilst declaring huge profits. We moved from a metered home paying £290 and they increased the bill to over £700. Asked for justification when our previous neighbour without a meter paid less than us, and that they could already see our usage. Yes charge a bit more, but an additional £400+! "If you have a meter it will come down". That's fine supposedly but we have been waiting on them to fit a meter, for over a year.

I just wanted to say a massive thank you to Anglian Water and in particular the engineer Dean. I reported last night a blocked drain outside my shop (Wands Crystal Emporium, in Felixstowe). I imagined it would take days for someone to come out and look at it but I was completely shocked to receive a text to say that Dean would be here at 9:20am this morning! Dean was able to sort the problem extremely quickly and was very friendly and helpful. Excellent customer service. I am so unbelievably happy that the problem was sorted out so quickly and efficiently. No more stinky drain or mess outside my shop! Thank you very much, I am over the moon :-)