Anglian Water Reviews

Apparently there was a malfunction when a smart meter was installed recently and we were losing a lot of water at my elderly Mum’s home. Anglian had to manage our expectations, as there have been some real national water emergencies lately that have occupied many of their engineers… … but despite this, their customer service team endeavoured to put in things to protect us (as a customer) while they worked around the problem. It’s nice when companies have both contractors and employees who want to deliver a first rate and professional service (onsite) and this review isn’t simply a pat on the back for Anglian, but more a massive thanks to team players, Barry Chaplin and Ben Ainger. Both guys quickly identified the issue and have tried to expedite its solution.

Water leakage was discovered and nearly 700 pounds refund was calculated by a consultant as a legal leakage allowance...But it needed to be approved supervisor. It ended up 160 even that is less than even one single payment excess. 3 different phone calls t n avail. They brag about allowance but will find excuses not t give it.

Concern with the water supply after smart meter fitted. Worried about a possible leak (still recovering from one recently indoors), and just before Easter too. Wasn't even sure you could call AW these days but Alison, the CS person I spoke to, couldn't have been lovelier, and two workmen appeared within the hour to sort it out. Digital channels are fine when everything's OK, but sometimes you just need to speak to an Alison.

Quick and easy from initial contact and fixed in 24 hours. You couldn't ask for more. The downstairs toilet wasn't quite right. Checked the drain, obvious blockage. Tried my drain rods but the problem was much further down (a few houses) so, reported online initially. Then called because I'd reported the wrong issues. They told me they would call back with an update in 24 hours. 4 hours later I get a call saying an engineer will be out by 1300hrs the next day (now 1700hrs on a Friday afternoon). By 1100hrs the next morning the engineer had been and cleared the issue. Top service!

Quick Wash face and wash my hand in meter show, using 38 litres how Dodgy smart meter a like that's extra charges don't ever trust smart meter it's really very... Bad, allways charges very high bill everyone need to be careful about dodgy smart meter

Phoned today to change my address as I have moved home. Selected the call back option . Got called back in well under a minute. Spoke with a lovely lady who I failed to recall her name, she helped me change and advise me. I couldn’t fault the whole experience and felt grateful that it was so easy and pain free. Wish all other things went as smoothly as this .

What a refreshing change to deal with a competent polite and helpful company. We had a drain issue, though it was just the downstairs toilet, but when I lifted the manhole it was obviously further down. Call Anglian water, straight through to a very helpful young lady, who explained everything booked it in, apologised it would be up to 4 days before the engineer could come out, which was fine. Got updated by email and text. Call was Sunday afternoon engineer was here Monday just after lunch, gain very polite and helpful and got it all sorted very quickly.

I had a new water meter fitted,once installed I had immediate loss off water flow / pressure in my property. We have lived here 8 years with excellent water pressure untill this meter was fitted. Four days without water,back and forth on the phone with Anglian water. Numerous useless plumbers etc. In the end I had to take a day off work and resolve the issue myself. It was the stop cock,clogged with deposits / dirt from the fitting off the new meter It was fully opened but the dust had blocked the valve. All changed and water pressure back to normal. Waiting for a response and compensation off Anglian water for there error. Extremely poor service..

Incredibly bias company to work for. It lacks diversity and hence you standout for the wrong reasons. There is definately an underline problem in this organisation of bullying, gang culture and lack of diversity where people from ethnic culture are singled out.

My water bill was nearly doubled to force me and my wife on to a meter. Anglians use of people's credit score as a payment tool is unjust wrong, people don't get to choose their water company. I have lived in three regions and Anglian is the only provider who does this. Once metered you should get to choose who you pay, like gas and water.

We don't need half the crap you put in our water to make it "safe to drink" My water always makes me sick, it reeks of chlorine like a swimming pool and it's always slightly cloudy Sometimes it's even BLUE or GREEN tinted When I boil it on the hob, it leaves white residue and spots in my pots and pans Did I mention it makes me sick? Terribly so, it gives me stomach cramps and nausea immediately after drinking and they persist until I stop drinking it Plus the sweet aftertaste it leaves in your mouth for hours after drinking, it's enough to make you gag Look if I'm drinking your water and it's giving me gas, there's something really horribly wrong with your water and you're not addressing it because it's the result of deliberate decisions you've made I am sick and tired of pretending that just because you're "within government guidelines" that this chemical concoction you call water is even remotely safe to drink, it isn't and it won't be until you people are putting the same amount of chlorine in your water that you would find in a bottle of water, similar to what I now buy instead of drinking your garbage You people even tested my water after I complained and told me that it was absolutely safe to drink and immediately went back to intimidating me for money Don't expect a payment from me anytime soon, at least not while you're putting chlorine into my water I am NOT paying for water I CANNOT drink

I’ve been with these guys for years. They always answer the phone super quickly and the staff are always very happy to help, polite and friendly. I called recently to query something and they ended up putting me through to a team who lowered my bill significantly. I didn’t even ask for that but they asked more questions about my circumstances. Highly recommended!

For some reason better known by the water companies Anglian water took over from Hartlepool water company and bill customers for water supply and sewerage, despite the sewerage being managed by Northumbrian Water (why Northumbrian water don't supply water I don't know). The page on Anglian website is not correct for customers who have Northumbrian water for their allocated sewerage, as these customers are billed at 100% of water usage and no abatement is made for garden hose watering or vehicle cleaning etc for some reason, unlike other Anglian Water. I wanted to include the hyperlink to Anglian website but not allowed on Trustpilot. I contacted Anglian water and a very nice chap said he could not understand why this was as he thought I should be discounted 10% for all the years I have had to pay sewerage. He was going to look into this but when he got back to me he said he could only refer me to Northumbrian Water for an explanation. But I pay Anglian water for both, I don't have an account with Northumbrian water so if they take the payment then they are surely responsible.

Still getting spam mail from Anglian Water Direct. It also looks like they share your details with Homeserve without your permission as the return address on the mail belongs to Homeserve.

If you are an anglian water customer you will be relentlessly spammed by junk mail trying to sell you pointless plumbing insurance. They will ignore all attempts to try and stop this junk mail.

I had a complicated situation to resolve and I really needed sensitivity. The operator I spoke to was Julie and she was so helpful and understanding. She made the process so painless and I have had a day of a tiny few making it unpleasant but, not Julie at Anglian Water. What might you change? Make the phone number more obvious on the website.

It took them over 6 years to repair a leak on their main above my property. when we first reported it they said it was a natural spring. only when the land started to slip and my property had to be demolished did we find out it was their water main causing all the problems. There reaction to it was I will make money out of rebuilding it so do not owe me any compensation. We did say to them if they make a donation of 2k to lincs air ambulance we would say no more about it. there reply was; the only way they will pay anything is if I take them to court but they made it very clear if I attempted to do so they would drag it out as long as poss so I would have spend thousands in legal fees before any settlement is agreed. as they pointed out they are a big company and I am just the little man. This is mainly their insurance company but anglian water are no better. only just finished rebuilding the properties and correcting all the problems caused

You dont bother doing anything so i wont bother explaining so 1 star for your useless 5h1t company.

Had a look at recent reviews for Anglian & was quite surprised ,as my experience over the last 44 years in the same property has always been 5 star. I particularly like dealing with their customer care team ,who i believe are in Nottingham. I never have to go through multiple button press sequences ,but get to speak to a REAL person as soon as the call is answered ,usually in seconds rather than several minutes with most companies. Their staff are friendly ,helpful & knowledgeable and usually sort my concerns there and then. How i wish other organisations were ,dare i say ,this good. Many thanks Anglian.