Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
Zafiro Hotels receives a mix of praise and criticism from guests. Many reviewers highlight the friendly and helpful staff, as well as the cleanliness and quality of the facilities, particularly at locations like Zafiro Palmanova and Zafiro Palace Alcudia.
Customers appreciate the variety and freshness of the food offered, enhancing their overall experience. However, there are significant complaints regarding room quality and maintenance, with several guests expressing disappointment over the cleanliness and basic amenities not meeting expectations. Issues with unexpected fees and upgrades at check-in also contribute to negative sentiments. While some visitors enjoy their stays and return annually, others feel misled by the hotel's marketing and do not consider it a true five-star experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Food was good and staff were friendly”
“Het ontbijt voldoet absoluut niet aan de standaarden”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 25 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 |
Bottom line: Zafiro Hotels is #5 of 5 on overall rating in this group. On website & app, Evolution Travel scores higher (4.2 vs 1.2).
25 reviews of Zafiro Hotels. Filter by what matters to you.
Over a year ago
Duped out of £1400 at check in to upgrade to all inclusive Nothing is included Cancelled within hours and asked for a refund Manager asked for a receipt?!@! Spent 3 days asking for a refund Z... See more
Over a year ago
Hotellet mangler vedligeholdelse, som det næsten altid gør på charterrejser. 🤣Der er rent og pænt alle steder. Tjenere og personale gør det godt. Køkkenet/ maden er decideret dårlig. De glemmer ens b... See more
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 44% are 1–2★.
Stayed in the Zafiro Palmanova for a week with my husband and two children. We really enjoyed our stay, hotel was clean and had great facilities. Food was good and staff were friendly. Evening entertainment was lots of fun. We would return to this hotel if we visited the area again.
Duped out of £1400 at check in to upgrade to all inclusive Nothing is included Cancelled within hours and asked for a refund Manager asked for a receipt?!@! Spent 3 days asking for a refund Zafiro tropical alcudia
Hotellet mangler vedligeholdelse, som det næsten altid gør på charterrejser. 🤣Der er rent og pænt alle steder. Tjenere og personale gør det godt. Køkkenet/ maden er decideret dårlig. De glemmer ens bestillinger. Pizzaerne er færdigbunde. Og generelt er maden fra frost og ikke smagt til. Maden er kedelig og man bliver ikke mæt, selv efter en forret og en hovedret.
Staying at the Zafiro Hotel in Palma Nova. Hotel staff are extremely friendly and helpful. The food selection is superb - fresh meat and fish selection every lunch and evening meal. Staying all inclusive and definitely 5* - will book again.
We were staying in Zafiro Palmanova for 6 nights. Staff are welcoming and very friendly and always helpful. The rooms are good, our issue was the housekeeping cleanliness was not up to 4* standards. Our daughter (4) enjoyed the stay so much! She had lots of fun in the pools during day m and the events during evening are entertaining even for adults. The food selection is alright, but a bit pricey, but the dinner buffet is great, we were staying for dinner in the hotel as the food variety was great. However the cocktails and Sangria was not so enjoyable as it felt like watered. The entertainment team (Olah Senoritas!) did and doing still a wonderful job, they are clearly focusing on the kids to have great fun!
Vorsicht bei dieser Hotelanlage – massive Mängel & falsche Versprechen Wir haben über einen Reiseveranstalter gebucht Zafiro mesciada – leider mit gravierenden Folgen. Die Anlage sieht auf den ersten Blick schön aus, aber unser Aufenthalt war geprägt von zahlreichen Problemen: • Sicherheitsrisiko im Kinderpool: Unser 3-jähriger Sohn verletzte sich an einem dauerhaft undichtem Loch, das nur notdürftig geflickt wird. • Defekte Tür: Das Türschloss war kaputt – die ganze Tür musste ausgebaut werden. Wir saßen einen halben Tag im Zimmer fest. • Unhygienisch & gesundheitsschädlich: Im Apartment wimmelte es nachts von Kleintieren – in den Betten, auf dem Boden, an den Wänden. Schlafen war kaum möglich. • Extrem verschmutztes Wasser: Im Spa Bereich war das Wasser so trüb, dass man die eigene Hand nicht sehen konnte. • Dreckige Zimmer: Die Toilette war bei Ankunft verdreckt, wir mussten selbst putzen. • Veraltete Ausstattung: Kühlschrank unhygienisch, Einrichtung alt, kaum Steckdosen im Zimmer. • Telefon defekt: Buchung von Leistungen nicht möglich. Auch nicht über den QR-Code, den sie ja so hoch anpreisen. • Pool nicht beheizt, obwohl so beworben. • Strand nicht barrierefrei: Kein Zugang mit Kinderwagen oder für Rollstuhlfahrer. • Kinderanimation ungeeignet: Keine altersgerechte Trennung, keine Deutschkenntnisse, Eltern dürfen Kleinkinder nicht begleiten. Viele Angebote fielen komplett aus. • Spielgeräte & Automaten defekt. • Völlig überteuertes Essen: 11 € für trockene Baby-Nudeln, 8,50 € für kalte Pommes. • Kein Kaffee ohne komplettes Frühstück (26 € p. P.). • Zusatzkosten: 4 € pro Tag für einen Autositz – nicht familienfreundlich. • Massage enttäuschend: Trotz klarer Absprachen keine Wirkung – reine Streicheleinheit, trotz mehrfachen bitten, das anders zu machen, hieß es immer si si • Unfreundliche Reaktion der Hotelleitung: “Ihr Pech – Sie haben über einen Veranstalter gebucht. Holen Sie sich doch da das Geld wieder. Besonders enttäuschend: Der Hotelmanager bot uns zunächst zwei Optionen an: 1. Ein Hotelwechsel, oder 2. 1,5 Tage Halbpension und den Erlass unserer Rechnung über 253 €. Wir entschieden uns für die zweite Option, da ein Umzug mit Kind zu aufwendig gewesen wäre. Doch später wurde alles abgestritten – angeblich hätte er das nie gesagt. Das empfinden wir als höchst unprofessionell und unseriös. Fazit: Diese Reise , 1 Woche , hat uns rund 3.000 € ohne Verpflegung und Mietwagen gekostet. Was wir dafür erlebt haben, war schlicht inakzeptabel. Wir sind tief enttäuscht und können nur dringend abraten. Nie wieder!
Het ontbijt voldoet absoluut niet aan de standaarden. Misschien is het Duitse "ontbijt" prima – de gieren eten het in ieder geval graag op. Maar een normaal ontbijt... het is onmogelijk om een toast met gesmolten kaas te maken zonder dat het brood verbrandt, het sinaasappelsap smaakt als water, karton is nog beter dan de geserveerde croissants, en de lijst gaat maar door. Koffie? In het hotel hebben ze geen idee wat koffie is. Het is de slechtste koffie-ervaring van mijn laatste 20 hotelverblijven. De koffie is waterig en de espresso komt nog het meest in de buurt van koffie (maar is eigenlijk ook waterig). Het komt uit machines die eruitzien alsof ze nooit worden onderhouden, wat wordt bevestigd door de constante foutmeldingen die erop verschijnen. Gelukkig voel je je erg welkom tijdens het eten, want om de paar minuten vraagt iemand: "Is dit klaar?" Ga weg, we proberen van het slechte eten te "genieten". Ook worden er borden gewoon zonder vraag van tafel getrokken. De accommodatie en de faciliteiten lijken toe aan onderhoud, net als de zwembaden. Veel oogt armzalig en niet als iets dat 4 sterren waard zou zijn. De douchekoppen zijn zelfs verroest en missen sproeiers. Er is een koelkast waarvan de vriezer niet sluit en in de natte ruimtes zie je beschimmelde kit, soms is de kit zelfs helemaal verdwenen. Gebroken tegels, schimmel bij de glijbaan en het is overal erg gevaarlijk om te lopen wanneer het nat is. Gelukkig is het allemaal "all-inclusive"… maar je moet betalen voor wat chips of popcorn, wat echt belachelijk is! Ik heb helaas ook geen enkele barman gezien die in staat was om een fatsoenlijke cocktail te maken. Eén keer was de verhouding in een cocktail goed, maar verder was het bij elke gelegenheid ondermaats. Er mist duidelijk kennis of ze willen hier gewoon niet zijn. Terug naar "All-inclusive", een kaart met cocktails, maar als je er een bestelt krijg je te horen: "Die serveren we alleen 's avonds.", hoezo? Je krijgt niet elke dag schone handdoeken voor het zwembad, maar het is te koud om ze 's nachts te laten drogen. Weer een teleurstellende "all-inclusive" service, want als je dan droge handdoeken wil, dan moet je betalen voor de droger. En ik kan zo nog wel even doorgaan. Het ergste is nog dat de knuffelbeer die zichtbaar op het bed lag is meegenomen tijdens het schoonmaak, waarschijnlijk per ongeluk, maar we hebben nu al dagen een troosteloze dochter. In het hotel is geen beer meer te bekennen.
Generally disappointing stay. The place did not live up to what we saw on the website. The morning buffet was actually okay, not the best I have tried, not the worst. The juice was really bad. At the lunch bar we ordered a burger and nuggets. Burger was absolute trash. Let’s say we did not return for lunch the following days, and did not try the dinner restaurant…. The room was overall outdated and needed restoration to match the price. It seemed all the rooms with swim up pool where in the shadow most of the day, which made the pool unusable at this time of the year. On day 2 of our stay our AirPods where stolen from our room, and the staff was not helpful solving this, and it sounded like it was a reaccuring problem they have. And lastly they messed up our checkout time, they told us checkout was at 14:00 due to booking directly through their own site, but at 12:00 our room key did not work, and they told us it was our mistake that we had not booked late check out…
We have stayed in many hotels over the years, but we always return to the Palace in Alcudia, we have been every year for the last 9 years. Every year we wonder if it can be as good as the previous year and this year was the best yet! You can tell that the property is constantly being maintained, upgraded and improve so the facilities are excellent, the cleanliness is always exception and the staff are PHENOMENAL!!! This year there was a significant improvement in the food quality (from an already high level), the quality in the main restaurant was second to none and it was great to see that the speciality restaurants all had menu improvements with an even better array of choices. We cannot thank the staff enough for another wonderful week and we will see you next year!
Medarbejderne gjorde det virkelig godt. Stedet i sig selv var dejligt og alt i den fineste orden. Bortset fra at ALT blev reserveret af gæster der på ingen måde havde nogen andre end dem selv i hovedet. Selv til shows om aftenen blev der lagt ting på stole flere timer i forvejen. Her skulle hotellet virkelig sætte ind. Vi måtte sidde på fliserne helt nede bagved trods der var masser af beslaglagte, men tomme pladser oppe foran. En træls oplevelse at være vidne til.
A fantastic hotel that is clean and tidy, with great staff. The food was outstanding with a good choice and fabulous quality. The sport and fitness staff were extremely hard working and great guys with a fun sense of humour. A really lovely place to stay that is within walking distance of the beautiful clean beach and local shops. Couldn't ask for more. Would recommend and definitely go back.
Hotel Zafira Calla Mesquida Watch, My experience at the Hotel Zafira Calla Mesquida from June 12 to 15 was very bad. I booked my room not on Booking but on the hotel's own website. At no stage in the booking process was I advised that I was booking a room not in the main hotel which is in fact a 4* hotel, but rather my booking was being made in a 3* apartment block which is located across the road from the 4* hotel. Simulating the same booking on Booking the situation is similar, not even on Booking are we warned that the booking is in the 3* apartment block. My initial 3* room in the apartment block was in terrible condition. In other words, the 4-star hotel is using its main website, even on Booking, to sell 3-star apartments, so in my opinion this is cheating guests. Deplorable situation Be careful
My self and my mum visited the zifiro rey don jaime santa ponsa majorca we had a great time, all the staff are very friendly, helpful the entertainment is very good and the food was delicious the hotel very clean definitely will return.
Had a big family holiday (10 of us) at Zafiro Mallorca and it was by far the best hotel i have stayed at Food was good with a selection of choices Rooms were amazing with great view of the pool Pools great from small splash pool and slides for young children to 18 over for adults to relax away from children Staff all friendly and happy to help and they always on hand for more drinks clean hotel and great location Cant speak highly enough and my family will be going back in 2024
I certainly enjoyed my time at zafiro hotel Majorca but it’s definitely not a five star experience and I don’t think I will be going back.
Great resort! Recently returned from a family holiday at Zafiro Palace in Alcudia Majorca with two young children. We had the best time possible! The resort was impeccably clean and the staff were so polite and welcoming. The hotel is very family friendly. The food was delicious with so much choice! The pools are amazing and very well maintained with plenty of options for children and adults alike. The entertainment was great fun and the children thoroughly enjoyed it! Our room was great, very comfortable and plenty of space for the four of us. Overall we had an amazing time and we will definitely be back! Highly recommend.
It was our first family holiday abroad. On arrival at Zafiro Can Picafort We found the room very basic for what we paid for. Very uncomfortable sofa pull out bed. And black hair in the shower plug. We found some of the staff working there very rude! And arrogant. We were all inclusive plus. I asked for two drinks for me and my partner and another two drinks for my two kids. They wouldn’t give me the two drinks for my two kids who were at the pool with their dad. He said I had to bring my kids to the bar to get their drinks and only two drinks per person. I did go to reception to complain about this. They said that’s their policy and it depends which staff member who’s serve you!! I found the pools and restaurants lovely. But staff and rooms not so good. We did love visiting the lovely beach restaurants at can picafort is a lovely place to visit and we did have a lovely holiday.
Will keep updating review but I just felt compelled to write this review now! If you have children who are early risers like mine do not book this hotel! Pools open at 10AM!!! Trying to keep the kids entertained for 4 hours when they can see the pool is extremely hard!
For mig skulle der arbejdes en hel del på det for at komme op på et 5-stjernet hotel :-) Dels er jeg ikke fan af plastikplanter, kunstgræs og laminat - men ok, det er jo en smagssag. Bodylotion lugtede harsk, conditioner virkelig skidt. Det fremgår tydeligt, at det er et spa hotel. Vi går til spa området, hvor der er en kold indendørs pool, en kold sauna og et dampbad, der ikke er i funktion. De forklarede så, at man skal booke det - fair nok, det havde bare været rart med oplysning om, da vi tjekkede ind. Vi fik også en massage, som i sig selv var ok (270 euro for to var det måske uanset ikke værd :-D), men den foregik i et alt for koldt rum, hvilket vi sagde, men der blev ikke gjort noget ved det. Service på hele linjen ville også være godt at få lidt opgradering på :-) Fx beder de om, at man selv henter drinks i en anden bar, selvom de står på kortet for den pågældende bar. Fik også et autosvar som jeg ikke kunne bruge til noget på en simpel mail om airport transfer. De ville være meget bedre stillet med, at være vurderet til et 4 stjernet, og der skulle de så også arbejde lidt på det :-)
After our recent stay in their Can Picafort resort I felt compelled to write the following to the director: Dear Sirs I am writing to you to express our disappointment of our recent stay with your hotel at Can Picafort. We booked 3 penthouse apartments and on arrival found the rooms to be extremely tired and dated and certainly not as nice as the images on your website led us to believe. Also it was clear that the communal areas in block 5 were not cleaned regularly, if at all. The fridge in our room did not have any storage facility in the door as parts were missing, anyway it was quite so we did not feel inclined to put any food products in it. Having spent €50 euros on food one of our party woke the first morning to find ants crawling all over it. They were then moved to another room later that day and during their stay discovered the jacuzzi did not have sufficient water to cover all the jets which brings into question was the water properly treated? Particularly as one of them was sick for 48 hours after using it. In another room a kettle did not automatically turn off and boiled completely dry and the kitchen was basically falling to pieces. Also in this room a 2 year old was sick having been in the jacuzzi, we did not use the jacuzzi in our room and neither of us experienced any sickness. We have photos of the state of some of the rooms should you require them. We were woken early nearly every morning by furniture being pushed around in some of the apartments, we discovered no one else was staying in block 5 and it was maintenance staff carrying out works. On our last full day this work started just after 6.30am. One of my daughters had a lunch at the poolside restaurant and the food was appalling so was inedible. Non of the bars had drinking straws throughout our stay and quite clearly some staff had not been trained in making cocktails. Early one evening my one of my daughters ordered a drink at the poolside restaurant and after it had been served a manager came over and told as she didn’t have a reservation the drinks were taken from her, I find taking a drink away from a 2 year old after serving it quite disgusting behaviour. I look forward to hearing from you.
Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
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