Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
Zafiro Hotels receives a mix of praise and criticism from guests. Many reviewers highlight the friendly and helpful staff, as well as the cleanliness and quality of the facilities, particularly at locations like Zafiro Palmanova and Zafiro Palace Alcudia.
Customers appreciate the variety and freshness of the food offered, enhancing their overall experience. However, there are significant complaints regarding room quality and maintenance, with several guests expressing disappointment over the cleanliness and basic amenities not meeting expectations. Issues with unexpected fees and upgrades at check-in also contribute to negative sentiments. While some visitors enjoy their stays and return annually, others feel misled by the hotel's marketing and do not consider it a true five-star experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Food was good and staff were friendly”
“Het ontbijt voldoet absoluut niet aan de standaarden”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 25 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 |
Bottom line: Zafiro Hotels is #5 of 5 on overall rating in this group. On website & app, Evolution Travel scores higher (4.2 vs 1.2).
25 reviews of Zafiro Hotels. Filter by what matters to you.
Duped out of £1400 at check in to upgrade to all inclusive Nothing is included Cancelled within hours and asked for a refund Manager asked for a receipt?!@! Spent 3 days asking for a refund Zafiro tropical alcudia
Vorsicht bei dieser Hotelanlage – massive Mängel & falsche Versprechen Wir haben über einen Reiseveranstalter gebucht Zafiro mesciada – leider mit gravierenden Folgen. Die Anlage sieht auf den ersten Blick schön aus, aber unser Aufenthalt war geprägt von zahlreichen Problemen: • Sicherheitsrisiko im Kinderpool: Unser 3-jähriger Sohn verletzte sich an einem dauerhaft undichtem Loch, das nur notdürftig geflickt wird. • Defekte Tür: Das Türschloss war kaputt – die ganze Tür musste ausgebaut werden. Wir saßen einen halben Tag im Zimmer fest. • Unhygienisch & gesundheitsschädlich: Im Apartment wimmelte es nachts von Kleintieren – in den Betten, auf dem Boden, an den Wänden. Schlafen war kaum möglich. • Extrem verschmutztes Wasser: Im Spa Bereich war das Wasser so trüb, dass man die eigene Hand nicht sehen konnte. • Dreckige Zimmer: Die Toilette war bei Ankunft verdreckt, wir mussten selbst putzen. • Veraltete Ausstattung: Kühlschrank unhygienisch, Einrichtung alt, kaum Steckdosen im Zimmer. • Telefon defekt: Buchung von Leistungen nicht möglich. Auch nicht über den QR-Code, den sie ja so hoch anpreisen. • Pool nicht beheizt, obwohl so beworben. • Strand nicht barrierefrei: Kein Zugang mit Kinderwagen oder für Rollstuhlfahrer. • Kinderanimation ungeeignet: Keine altersgerechte Trennung, keine Deutschkenntnisse, Eltern dürfen Kleinkinder nicht begleiten. Viele Angebote fielen komplett aus. • Spielgeräte & Automaten defekt. • Völlig überteuertes Essen: 11 € für trockene Baby-Nudeln, 8,50 € für kalte Pommes. • Kein Kaffee ohne komplettes Frühstück (26 € p. P.). • Zusatzkosten: 4 € pro Tag für einen Autositz – nicht familienfreundlich. • Massage enttäuschend: Trotz klarer Absprachen keine Wirkung – reine Streicheleinheit, trotz mehrfachen bitten, das anders zu machen, hieß es immer si si • Unfreundliche Reaktion der Hotelleitung: “Ihr Pech – Sie haben über einen Veranstalter gebucht. Holen Sie sich doch da das Geld wieder. Besonders enttäuschend: Der Hotelmanager bot uns zunächst zwei Optionen an: 1. Ein Hotelwechsel, oder 2. 1,5 Tage Halbpension und den Erlass unserer Rechnung über 253 €. Wir entschieden uns für die zweite Option, da ein Umzug mit Kind zu aufwendig gewesen wäre. Doch später wurde alles abgestritten – angeblich hätte er das nie gesagt. Das empfinden wir als höchst unprofessionell und unseriös. Fazit: Diese Reise , 1 Woche , hat uns rund 3.000 € ohne Verpflegung und Mietwagen gekostet. Was wir dafür erlebt haben, war schlicht inakzeptabel. Wir sind tief enttäuscht und können nur dringend abraten. Nie wieder!
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 44% are 1–2★.
Het ontbijt voldoet absoluut niet aan de standaarden. Misschien is het Duitse "ontbijt" prima – de gieren eten het in ieder geval graag op. Maar een normaal ontbijt... het is onmogelijk om een toast met gesmolten kaas te maken zonder dat het brood verbrandt, het sinaasappelsap smaakt als water, karton is nog beter dan de geserveerde croissants, en de lijst gaat maar door. Koffie? In het hotel hebben ze geen idee wat koffie is. Het is de slechtste koffie-ervaring van mijn laatste 20 hotelverblijven. De koffie is waterig en de espresso komt nog het meest in de buurt van koffie (maar is eigenlijk ook waterig). Het komt uit machines die eruitzien alsof ze nooit worden onderhouden, wat wordt bevestigd door de constante foutmeldingen die erop verschijnen. Gelukkig voel je je erg welkom tijdens het eten, want om de paar minuten vraagt iemand: "Is dit klaar?" Ga weg, we proberen van het slechte eten te "genieten". Ook worden er borden gewoon zonder vraag van tafel getrokken. De accommodatie en de faciliteiten lijken toe aan onderhoud, net als de zwembaden. Veel oogt armzalig en niet als iets dat 4 sterren waard zou zijn. De douchekoppen zijn zelfs verroest en missen sproeiers. Er is een koelkast waarvan de vriezer niet sluit en in de natte ruimtes zie je beschimmelde kit, soms is de kit zelfs helemaal verdwenen. Gebroken tegels, schimmel bij de glijbaan en het is overal erg gevaarlijk om te lopen wanneer het nat is. Gelukkig is het allemaal "all-inclusive"… maar je moet betalen voor wat chips of popcorn, wat echt belachelijk is! Ik heb helaas ook geen enkele barman gezien die in staat was om een fatsoenlijke cocktail te maken. Eén keer was de verhouding in een cocktail goed, maar verder was het bij elke gelegenheid ondermaats. Er mist duidelijk kennis of ze willen hier gewoon niet zijn. Terug naar "All-inclusive", een kaart met cocktails, maar als je er een bestelt krijg je te horen: "Die serveren we alleen 's avonds.", hoezo? Je krijgt niet elke dag schone handdoeken voor het zwembad, maar het is te koud om ze 's nachts te laten drogen. Weer een teleurstellende "all-inclusive" service, want als je dan droge handdoeken wil, dan moet je betalen voor de droger. En ik kan zo nog wel even doorgaan. Het ergste is nog dat de knuffelbeer die zichtbaar op het bed lag is meegenomen tijdens het schoonmaak, waarschijnlijk per ongeluk, maar we hebben nu al dagen een troosteloze dochter. In het hotel is geen beer meer te bekennen.
Generally disappointing stay. The place did not live up to what we saw on the website. The morning buffet was actually okay, not the best I have tried, not the worst. The juice was really bad. At the lunch bar we ordered a burger and nuggets. Burger was absolute trash. Let’s say we did not return for lunch the following days, and did not try the dinner restaurant…. The room was overall outdated and needed restoration to match the price. It seemed all the rooms with swim up pool where in the shadow most of the day, which made the pool unusable at this time of the year. On day 2 of our stay our AirPods where stolen from our room, and the staff was not helpful solving this, and it sounded like it was a reaccuring problem they have. And lastly they messed up our checkout time, they told us checkout was at 14:00 due to booking directly through their own site, but at 12:00 our room key did not work, and they told us it was our mistake that we had not booked late check out…
Hotel Zafira Calla Mesquida Watch, My experience at the Hotel Zafira Calla Mesquida from June 12 to 15 was very bad. I booked my room not on Booking but on the hotel's own website. At no stage in the booking process was I advised that I was booking a room not in the main hotel which is in fact a 4* hotel, but rather my booking was being made in a 3* apartment block which is located across the road from the 4* hotel. Simulating the same booking on Booking the situation is similar, not even on Booking are we warned that the booking is in the 3* apartment block. My initial 3* room in the apartment block was in terrible condition. In other words, the 4-star hotel is using its main website, even on Booking, to sell 3-star apartments, so in my opinion this is cheating guests. Deplorable situation Be careful
Will keep updating review but I just felt compelled to write this review now! If you have children who are early risers like mine do not book this hotel! Pools open at 10AM!!! Trying to keep the kids entertained for 4 hours when they can see the pool is extremely hard!
After our recent stay in their Can Picafort resort I felt compelled to write the following to the director: Dear Sirs I am writing to you to express our disappointment of our recent stay with your hotel at Can Picafort. We booked 3 penthouse apartments and on arrival found the rooms to be extremely tired and dated and certainly not as nice as the images on your website led us to believe. Also it was clear that the communal areas in block 5 were not cleaned regularly, if at all. The fridge in our room did not have any storage facility in the door as parts were missing, anyway it was quite so we did not feel inclined to put any food products in it. Having spent €50 euros on food one of our party woke the first morning to find ants crawling all over it. They were then moved to another room later that day and during their stay discovered the jacuzzi did not have sufficient water to cover all the jets which brings into question was the water properly treated? Particularly as one of them was sick for 48 hours after using it. In another room a kettle did not automatically turn off and boiled completely dry and the kitchen was basically falling to pieces. Also in this room a 2 year old was sick having been in the jacuzzi, we did not use the jacuzzi in our room and neither of us experienced any sickness. We have photos of the state of some of the rooms should you require them. We were woken early nearly every morning by furniture being pushed around in some of the apartments, we discovered no one else was staying in block 5 and it was maintenance staff carrying out works. On our last full day this work started just after 6.30am. One of my daughters had a lunch at the poolside restaurant and the food was appalling so was inedible. Non of the bars had drinking straws throughout our stay and quite clearly some staff had not been trained in making cocktails. Early one evening my one of my daughters ordered a drink at the poolside restaurant and after it had been served a manager came over and told as she didn’t have a reservation the drinks were taken from her, I find taking a drink away from a 2 year old after serving it quite disgusting behaviour. I look forward to hearing from you.
I won’t go in to all of the detail, as the need for this review is to highlight the NEGATIVES…. First impressions - SHOCKING! - The receptionist ‘DAVID’ instantly advised me that this hotel was 'NOT REALLY A FAMILY HOTEL!' - Upon my complaint of the tiny room. Our first day was ruined, whilst we waited for the hotel to find a bigger room. They were unsuccessful. Love Holidays handled the complaint poorly and the call advisor basically told me that when she booked a triple room with her mum and son on a holiday, that it was fine. So this was insulting, as this was not the same hotel, nor was her son a baby. They wouldn’t have needed space for a travel cot or a pushchair. So I’m sure they got on just fine! (Rolling eyes.) The LH agent who booked the holiday – didn’t take in to consideration the ages of the children on our holiday, he just went with the number of people and put us in to 2 rooms. These rooms accommodate 3 in each room, but not for children. We were not offered a family suite. The complaint handler advised that this was my fault for not looking at the square meters per room. WHO EVEN WALKS OUT THE SQUARE METERS IN THEIR BACK GARDEN BEFORE BOOKING THEIR HOLIDAY!! Zafiro advised they could upgrade us but it would cost us another 4500Euros – Even though we paid £6,500 for the 9 nights. We were finally offered a bigger room, which had two bedrooms, two days before we were due to check out, they showed me two different options, and then when I agreed, they advised me this was another £150 – which was a reduced rate. I declined. This hotel is 50 years old and has had attempts to make it modernised – But are failing. ALL PHOTOGRAPHS ARE VERY WELL TAKEN AT AN ANGLE TO MAKE THINGS LOOK BIGGER. YOU WILL FEEL LIKE SARDINES AROUND BY THE POOL AREA – There are so many sun loungers – old mixed with ‘Zafiro’ style loungers. Many of which had fabric sagging from them and were snapped / broken – these were lined up alongside others, and also stacked up in a loose pile on the side of the pool. BEWARE also – the POLISHED concrete floor is slippery, poolside. Even the pool entertainer slipped over. ~SMOKING – shouldn’t be allowed by the children’s pool – IN ANY HOTEL! – Two families in particular sat on the front row of sun loungers and chain smoked all day. IF YOU ARE TRAVELLING HERE AS A FAMILY THEN THERE IS ONLY ONE POOL FOR YOU. AS THEY DO NOT TELL YOU THAT THE SWIMMING POOL ON THE ROOF TOP IS 'ADULT' ONLY. THE DESCRIPTION FOR THIS IS NOT ON THE LOVE HOLIDAYS WEBSITE. ~ The rooms are the size of a shoe box. If you travel with children that require additional luggage and if you need a travel cot, then you wont have any space in your room. ~ You don't have enough space in your room for your luggage - if travelling as a family. ~ You only get 9 hangers, so a 9 night stay in a triple room means you have to live out of your suitcase. ~You will not have any drawers in your room. ~ The beds will not be what are shown in the images – you will see this by the photos I post. A lady by the pool stated she had a metal bed which was nothing like the bed in the photo they booked from. ~ There are no sound barriers from room – to – room. We made several complaints about the noise, even at 4am. You can even hear conversations clearly of those who walk by your room. ~There is only one bar available to get drinks at, unless you go to the ‘ADULT’ bar – 5 floors up, without children. So we spent lots of time queuing for drinks. The AL LA CARTE RESTAURANT – Great food, however, we were given the dessert menu after our starters, and then our mains arrived. Once we finished out mains, we never got asked if we wanted desserts. We ended up getting up and walking away. ZEN SPA – should you want to book a massage – then I WOULDN’T recommend it. We paid over 70 euros for a 50 minute massage and facial. To then be out of the room within less than 30 minutes. I raised this complaint with the reception, to be advised that they would speak with the manager. The next morning, I returned to reception and asked what the outcome was to be told, the manager was starting at 9am, I was due to check out and they told me I had to wait. I asked if they could email me, they advised not. This is something else to add to a shocking holiday. We made the best out of what we had, but wont EVER return there again and would only advise anyone to pay the extra and go the 5* Zafiro hotels, as the 4* hotels are nothing like their typical ‘Zafiro’ quality. It has been very disappointing. The best thing about this hotel was Naomi. She is an absolute credit to this hotel.
Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
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