Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
Zafiro Hotels receives a mix of praise and criticism from guests. Many reviewers highlight the friendly and helpful staff, as well as the cleanliness and quality of the facilities, particularly at locations like Zafiro Palmanova and Zafiro Palace Alcudia.
Customers appreciate the variety and freshness of the food offered, enhancing their overall experience. However, there are significant complaints regarding room quality and maintenance, with several guests expressing disappointment over the cleanliness and basic amenities not meeting expectations. Issues with unexpected fees and upgrades at check-in also contribute to negative sentiments. While some visitors enjoy their stays and return annually, others feel misled by the hotel's marketing and do not consider it a true five-star experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Food was good and staff were friendly”
“Het ontbijt voldoet absoluut niet aan de standaarden”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 25 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 |
Bottom line: Zafiro Hotels is #5 of 5 on overall rating in this group. On website & app, Evolution Travel scores higher (4.2 vs 1.2).
25 reviews of Zafiro Hotels. Filter by what matters to you.
Hotellet mangler vedligeholdelse, som det næsten altid gør på charterrejser. 🤣Der er rent og pænt alle steder. Tjenere og personale gør det godt. Køkkenet/ maden er decideret dårlig. De glemmer ens bestillinger. Pizzaerne er færdigbunde. Og generelt er maden fra frost og ikke smagt til. Maden er kedelig og man bliver ikke mæt, selv efter en forret og en hovedret.
For mig skulle der arbejdes en hel del på det for at komme op på et 5-stjernet hotel :-) Dels er jeg ikke fan af plastikplanter, kunstgræs og laminat - men ok, det er jo en smagssag. Bodylotion lugtede harsk, conditioner virkelig skidt. Det fremgår tydeligt, at det er et spa hotel. Vi går til spa området, hvor der er en kold indendørs pool, en kold sauna og et dampbad, der ikke er i funktion. De forklarede så, at man skal booke det - fair nok, det havde bare været rart med oplysning om, da vi tjekkede ind. Vi fik også en massage, som i sig selv var ok (270 euro for to var det måske uanset ikke værd :-D), men den foregik i et alt for koldt rum, hvilket vi sagde, men der blev ikke gjort noget ved det. Service på hele linjen ville også være godt at få lidt opgradering på :-) Fx beder de om, at man selv henter drinks i en anden bar, selvom de står på kortet for den pågældende bar. Fik også et autosvar som jeg ikke kunne bruge til noget på en simpel mail om airport transfer. De ville være meget bedre stillet med, at være vurderet til et 4 stjernet, og der skulle de så også arbejde lidt på det :-)
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 44% are 1–2★.
Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
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