Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
Zafiro Hotels receives a mix of praise and criticism from guests. Many reviewers highlight the friendly and helpful staff, as well as the cleanliness and quality of the facilities, particularly at locations like Zafiro Palmanova and Zafiro Palace Alcudia.
Customers appreciate the variety and freshness of the food offered, enhancing their overall experience. However, there are significant complaints regarding room quality and maintenance, with several guests expressing disappointment over the cleanliness and basic amenities not meeting expectations. Issues with unexpected fees and upgrades at check-in also contribute to negative sentiments. While some visitors enjoy their stays and return annually, others feel misled by the hotel's marketing and do not consider it a true five-star experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Food was good and staff were friendly”
“Het ontbijt voldoet absoluut niet aan de standaarden”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 25 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 |
Bottom line: Zafiro Hotels is #5 of 5 on overall rating in this group. On website & app, Evolution Travel scores higher (4.2 vs 1.2).
25 reviews of Zafiro Hotels. Filter by what matters to you.
Stayed in the Zafiro Palmanova for a week with my husband and two children. We really enjoyed our stay, hotel was clean and had great facilities. Food was good and staff were friendly. Evening entertainment was lots of fun. We would return to this hotel if we visited the area again.
Staying at the Zafiro Hotel in Palma Nova. Hotel staff are extremely friendly and helpful. The food selection is superb - fresh meat and fish selection every lunch and evening meal. Staying all inclusive and definitely 5* - will book again.
We have stayed in many hotels over the years, but we always return to the Palace in Alcudia, we have been every year for the last 9 years. Every year we wonder if it can be as good as the previous year and this year was the best yet! You can tell that the property is constantly being maintained, upgraded and improve so the facilities are excellent, the cleanliness is always exception and the staff are PHENOMENAL!!! This year there was a significant improvement in the food quality (from an already high level), the quality in the main restaurant was second to none and it was great to see that the speciality restaurants all had menu improvements with an even better array of choices. We cannot thank the staff enough for another wonderful week and we will see you next year!
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 44% are 1–2★.
A fantastic hotel that is clean and tidy, with great staff. The food was outstanding with a good choice and fabulous quality. The sport and fitness staff were extremely hard working and great guys with a fun sense of humour. A really lovely place to stay that is within walking distance of the beautiful clean beach and local shops. Couldn't ask for more. Would recommend and definitely go back.
My self and my mum visited the zifiro rey don jaime santa ponsa majorca we had a great time, all the staff are very friendly, helpful the entertainment is very good and the food was delicious the hotel very clean definitely will return.
Had a big family holiday (10 of us) at Zafiro Mallorca and it was by far the best hotel i have stayed at Food was good with a selection of choices Rooms were amazing with great view of the pool Pools great from small splash pool and slides for young children to 18 over for adults to relax away from children Staff all friendly and happy to help and they always on hand for more drinks clean hotel and great location Cant speak highly enough and my family will be going back in 2024
Great resort! Recently returned from a family holiday at Zafiro Palace in Alcudia Majorca with two young children. We had the best time possible! The resort was impeccably clean and the staff were so polite and welcoming. The hotel is very family friendly. The food was delicious with so much choice! The pools are amazing and very well maintained with plenty of options for children and adults alike. The entertainment was great fun and the children thoroughly enjoyed it! Our room was great, very comfortable and plenty of space for the four of us. Overall we had an amazing time and we will definitely be back! Highly recommend.
Facilities were excellent Plenty of space Lots of pools for different needs Lots of sun beds Lovely poolside bar Food top quality as were drinks Staff extremely helpful and friendly and couldn’t do enough for you Excellent cleanliness of resort and rooms Highly recommend Only 10 minute walk to beach
Stayed at Zafiro Rey Don Jamie in Santa Ponsa, Mallorca and loved it. We went half board for 5 days, the breakfast and dinner had lots of selections and different each night. Breakfast you can have any tea, coffee, soft drink, water etc and with dinner you can have the same plus help your self to beer and wine. The hotel was really clean and great staff, fun entertainment all through the day and great pools. One pool is on the roof top of adults only which has a great view and a lovely pool and bar. And then the large pool on the ground floor is great for all the family. It is only a 2 minute walk from the beach and less than a 10 minute walk to all the bars and restaurants. Had such a great time and we didn’t want to leave. Would highly recommend !
En spontan efterårsferie efter en meget regnfuld sommer, førte min familie til Hotel Zafiro i Palmanova. Jeg havde mine betænkeligheder. Kunne stedet leve op til løfterne afgivet på hjemmeside i billeder og beskrivelse? Ja tak, det er det bedste hotel jeg nogensinde har været på. All inklusive med meget varieret måltider, du havde ganske enkelt ikke lyst til at spise andre steder. Poolene - top...underholdning tjek. Aktiviteter hele dagen inddelt i aldersgrupper - helt perfekt. Personale var yderst professionelt og meget venlige. Pænt og rent på hele hotellet. Vi havde en Royal famile terrasse med egen topterrasse og spa. Det er ikke sidste gang vi er her og jeg giver mine varmeste anbefaling....eneste minus, var poolens varmegrader, 4 grader varmere havde været skønt, men skyldes måske årstiden.
Zafiro Hotels operates a collection of four- and five-star hotels located in the popular Mediterranean destinations of Mallorca and Menorca. The company focuses on providing high-quality accommodations and a variety of amenities designed to enhance the guest experience. Properties include the Zafiro Palace Collection, which offers luxury services and facilities, and the Zafiro Boutique Collection, catering to guests seeking a more personalized stay. Targeting families, couples, and individuals looking for leisure and relaxation, Zafiro Hotels provides a range of options including all-inclusive packages, wellness services, and family-friendly activities. The company aims to create memorable experiences for its guests through exceptional hospitality and a diverse selection of dining and recreational activities, making it a suitable choice for travelers seeking an enjoyable Mediterranean holiday.
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