Zafiro Hotels
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Zafiro Can Picafort
After our recent stay in their Can Picafort resort I felt compelled to write the following to the director: Dear Sirs I am writing to you to express our disappointment of our recent stay with your hotel at Can Picafort. We booked 3 penthouse apartments and on arrival found the rooms to be extremely tired and dated and certainly not as nice as the images on your website led us to believe. Also it was clear that the communal areas in block 5 were not cleaned regularly, if at all. The fridge in our room did not have any storage facility in the door as parts were missing, anyway it was quite so we did not feel inclined to put any food products in it. Having spent €50 euros on food one of our party woke the first morning to find ants crawling all over it. They were then moved to another room later that day and during their stay discovered the jacuzzi did not have sufficient water to cover all the jets which brings into question was the water properly treated? Particularly as one of them was sick for 48 hours after using it. In another room a kettle did not automatically turn off and boiled completely dry and the kitchen was basically falling to pieces. Also in this room a 2 year old was sick having been in the jacuzzi, we did not use the jacuzzi in our room and neither of us experienced any sickness. We have photos of the state of some of the rooms should you require them. We were woken early nearly every morning by furniture being pushed around in some of the apartments, we discovered no one else was staying in block 5 and it was maintenance staff carrying out works. On our last full day this work started just after 6.30am. One of my daughters had a lunch at the poolside restaurant and the food was appalling so was inedible. Non of the bars had drinking straws throughout our stay and quite clearly some staff had not been trained in making cocktails. Early one evening my one of my daughters ordered a drink at the poolside restaurant and after it had been served a manager came over and told as she didn’t have a reservation the drinks were taken from her, I find taking a drink away from a 2 year old after serving it quite disgusting behaviour. I look forward to hearing from you.