Zero stars if I could
Zero stars if I could. Recently trying to switch to BOI (my first mistake) as my bank who I've been with years are upping their quartly fees again. I applied online and all seemed OK, recieved an email with bic and iban and an email to say my switch will be completed in 5-7 working days. That was may 16th, switch still isn't completed and no one knows what to do when I call. 30 mins on the phone today to be told I now have to go into a branch? We're have all my personal documents been sent, they haven't a clue what they are doing at all. I feel like telling them to forget it and suck up my banks inflated fees as at least they have proper customer service