Trust Electric Heating Reviews

Friday 17th Jan 2025. Installed all OK, cleaned dust post drilling et. Protostat time set / operating/ programing settings etc all covered thoroughly thanks. Matt & Ackerman happy with installation as were we too. However, after a wee while on checking the time, it had sadly not advanced. I reset it, waited a few mins, no advance of time :-( 😞 I contacted support, Matt called me back to check time was being set correctly. It was, we waited a few mins.. Still no advance of time.... Informed me the Protostat will need replacement, so Matt will arrange call back next week to arrange ASAP appointment to replace. As time not correct timer settings will not work controlling temp / time range set. So heater now turned off to NOT have it heating to 21'c all the time when not required. Monday 20th Jan 25(12:00). Phoned into Trust for a Sit Rep / Follow Up on our replacement Protostat? Line not the best so missed the name of the lass I spoke with, they hope to call us within 48 hours to be able to arrange a date for a visit ASAP. Un-happy with the 48 hours I stated as I was not happy as was a NEW installation, surely better support could be expected please? She will check with tech dept, hopefully be able to escalate to 24 hours.. OK will have to wait then, cheers.. Addition ~ 15:00 Wed 22nd Jan 25. Replacement component in Protostat earlier today, timer set as per our wishes many thanks. We're operating our 2K unit 24/7 with a min setting of 17' in our conservatory. The temp set to rise to 21' @ 11:00 until 21:00, then to 17'. Currently the room is warm enough to stay out there, the heater clicking on / off as needed to achieve the 21'. Further update in due course once metering / readings logged etc.

Very pleased how everything was dealt with Robbie was very polite and friendly and explained everything to me Thank you Brenda Quilter.

Fitters came, installed heater, very quick and tidy, also very polite, explained everything about heater programming, would highly recommend your company, thanks a lot.

The installation was good very helpful young man explained everything. Lead time was disappointing due to supply issues. But happy it's working great now.

Engineer was polite and efficient as we were having an annual service under our care plan.

Misleading info from the sales rep. Heaters were installed quickly with no mess, however despite what the sales rep said THEY ARE NOT CHEAP TO RUN. I live in a fuel efficient timber framed 3 bedroom detached house. I have 4 heaters, but cannot afford to run them at the temperature I want, therefore I had had to resurrect a redundant open fire to properly heat my lounge. Today, the outside maximum temperature was 5 degrees. At 9.30 pm, my electric consumption for the day is already over £14. I wish I had stuck with my old fashioned economy 7 heaters. On top of this it cost me 1.4k to upgrade my panel box to run them. A company recommended by Trust electric did this. They are in tandem ripping off customers. So far, I have had no reason to call for after sales service. I hope I don't have to after reading comments from other unhappy customers.

Very disillusioned with this company! They appear to be a company of two halves. The sales half are fired up, ready to go, lots of hyperbole, best design, most economical to run, heats the home in no time, great after-sales, family company, etc etc. So we bought 3 heaters. Installation was good, quick and neat. That was the last easy contact with the company. Emailed several times with queries, spoke to nice sales lady ( no after-sales personnel!) who promised to get ‘management’ to respond. Nothing! Management only respond to sales queries, it seems! Tried several more times to communicate. Same story. Can only contact sales people. Or accounts people. They chase you up quite quickly! About the heaters! Cannot afford to use three, so only use two. Very expensive to run!! Blurb says it heats the room to the set temperature quickly then stops drawing power until temperature falls below setting. Nice idea. Problem is, if you want the room temp to be 20 degrees, you have to set the heater at 22 degrees, because the actual room temperature is 2 degrees lower than shown on the heater! That extra 2 degrees costs!! Also, blurb says 4 possible programmes. Nope! Only 2 on and off programmes! Stuck with them now!

I ordered 4 radiators in October 2024 and I contacted trust to find out when they can be delivered and installed only to be told that soapstone which is a key component has a supply problem and my radiators have been delayed,they couldn’t give me any date for delivery and installation,I can’t believe that there stock level is so low that they run out,so now its unlikely my radiators will be delivered before Christmas,very poor from trust

We are an electric only property. My partner invited a representative from the company to come into our home and quote for a system that could (potentially) compete with our current Dimplex Quantum state-of-the-art night storage heaters. In short, the representative (sales person in disguise) had no knowledge of how our current (modern) system works, runs, and the flexibility it provides us, and quoted incorrect facts about the future viability of our system. Our modern storage heater system has been giving us (overnight charged at low off peak rates) easily adjustable 19 degree to 26 degree heat (to warm our home during colder months) throughout the day from around 7.30am until 11.30pm for around 8 years with zero problems. There were also… other comments made by the representative (which in our opinion) that should only have been said and/or commented by a NICEIC qualified electrician (which to our knowledge the person was not a qualified electrician) … we found this concerning. The running costs of their suggested (day unit rate usage) alternative electric radiator heating system were around 15% to 20% more expensive to run over a 24-hour period (total like for like KW hour input costs). As for their efficiency claims? Every property, design, and lifestyle of the person/s within each property is different… their claims are very subjective! We won’t be following through with this company! We’re sticking with our current system (Dimplex Quantum), which works for us, our property, and our lifestyle!!!

We were hopeful when we found Trust electric heating, the initial service was good but as soon as it came to delivery it went down hill First and Worst of all... it is costing in the region of £450 A MONTH to heat a small cottage! Which is CRAZY as it's sold as an efficient system. Experience from delivery onwards has been poor too, they couldn't fit for about 6 weeks from placing the order, then they delivered and ultimately had to fit the wrong units due to an error their side, meaning they had to return to change them, more lost time our side. After a month or so use one unit melted the socket causing burnt electric smell and a fear for our safety and home. We are awaiting a final resolution on this as upon coming out a third time they were unclear what had happened or why.

So phoned trust spoke to a member called Sue. She said that as we only require one heater for the bathroom that we can plug in outside the bathroom to contact their sister company the conservatory Heating company.so I did and guess who answered ? Yeah Sue the same person.so after going through everything & Sue explaining at great length that it's exactly the same product everything the same I checked it out.this is were the confusion starts. CONSERVATORY HEATING COMPANY A 10 YEAR GUARANTEE TRUST ELECTRIC HEATING A 25 YEAR GUARANTEE. I asked for Sue to explain this & she said she would get somebody in the hierarchy to phone me back ! I'm still waiting.honestly after reading some of the negatives I will look elsewhere. 16/09/24 So Sue has just got back to me the reason being the Conservatory Heating don't give a 25 year guarantee is because they just send you the heater to fix to the wall yourself & plug into an appropriate socket with a 3 pin plug or if you wish get a qualified electrician. For me if it's all about being exactly the same heater made in the same workshop why not the same guarantee ? If it's badly fitted or inappropriately installed & fails then yes it would be down to the consumer. What about if they made the heater mobile & you could plug it in anywhere What guarantee would you get then ?

Not impressed with service at all, will not be doing business with Trust

The company as a whole is easy to deal with. Had the radiator fitted today by Dec and Corey. They arrived on time, 8.00 am, both were friendly. Soon fitted, no mess. Explanation how to use the radiator.

We have had a great experience from the moment we contacted Trust Electric Heating to the fitting, in the last few days, of 5 new radiators. We had a response from Trust within 24 hours by email and then telephone and later agreed to a visit from a consultant. The consultant gave us all the information we needed and advised on the size of radiator for each room. He also had a 'mini' radiator to demonstrate how they work and give us a quotation. We decided to leave a decision until we discussed it and looked at other options and were not bothered by telephone calls. Upon making our decision contact was made with the company who retrieved the quotation and put the order in motion. 50% deposit taken at this time. Trust contacted us with a fitting date and on the day two fitters, Matt and Brice arrived on time and began the job. Matt and Brice did a great job of fitting, removing and taking away the old storage heaters, checking the new radiators were working, explaining the controls and clearing up afterwards. We are very pleased with the whole service and would recommend Trust to others. PS We waited 20 years to do this and are so glad we used Trust Electric Heating.

Very unimpressed with the installation team and post installation customer service! Wouldn’t use again or recommend.

Trust is an appropriate name for this company. They have proved to be excellent at each stage from the initial survey through to installation. The staff are professional, polite and could not be more helpful. It is refreshing to use a British company who have designed, manufactured and installed sleek and modern looking radiators which have interesting technology which improves the efficiency of the radiator. They are simple to use. Overall extremely happy with the radiators.

Tried to find any substantial information on products and pricing on their website. Tried to download a brochure, they required to fill the form, filled the form. Didn't not receive a brochure. Got a call a couple days later claiming I booked a survey. Told them I want the brochure. Got the brochure. It was useless. Got a call another couple of days later. Told them I didn't find any information about the products in the brochure. Was told I need a visit to survey. Eventually they told me the prices start from £800. Not even sure if it's VAT included. This is the highest price for a single radiator I've seen so far. And they don't even work with Apple/Google/Amazon home. Now I'm getting spammed with their marketing emails. I can understand the quoting process for bespoke products. But this is just colored metal with several wattage options and a controller. You can stock up and sell without any questions asked. This is just strange. I wouldn't Trust it.

we have had four heaters a week ogo , dec & Kosta arrived on time,they carried out the installation in a quick and positive way no mess and quick this was excellent service any mess made was cleaned up , before they left we had a complete instructions on the system and how to set temps etc, first class

Have just had installed the Trust radiators so not yet able to evaluate their effectiveness but the installation process was excellent with Robbie and Matt arriving exactly when they said they would and completing the installation efficiently with no mess and throughout politely liaising to ensure the radiators were positioned as I required .

Matt and Robbie fitted our heater yesterday, and they were prompt, friendly and very efficient. It did not take long to install, and looks lovely. Also, from my point of view, its very easy to operate!