Trust Electric Heating Reviews

We had a good experience with Trust Electric from Sam coming to measure up our requirements. He explained the whole thing very comprehensively. Today George and Robbie fitted the radiator. They were punctual, polite, sociable and explained everything well. All round a good experience.

One of my Salus Quantum thermostats was not connecting to my network. Phoned up and we went through setting up protocol still no joy. Sent me new one within a couple of days no questions asked. As I always say, problems always arise but it is the way they are dealt with that counts and Trust handled the problem so well. I wish more companies were like them.

We have just had our new radiator fitted by Robbie and matt. How plesent and professional they both were. So polite. They explained all about the system and explained everything so clearly. I would also like to thank Sam who came to measure up and he also explained everything so well. The whole team we have delt with have been great.

Corey and Robbie came and removed the old storage heaters and installed the new Trust Heaters and made an excellent job. Very clean and tidy.

Had my radiator installed today by Kostas and Matt.First class, arrived on time,very professional and friendly.No mess and installed in less than an hour.Explained how to operate and set it up for me.100% recommend Trust as all staff I've dealt with great,mention to Gia .Literature very professional and saved on January offer plus signed up for Trustcare package.

In a weeks time it will be 4 months since I ordered three radiators and paid extra for an alternative to white in colour . They were installed promptly but with mismatching colours on end panels and thermostats at the wrong end. It took a few weeks before installers returned but despite my communications were not aware that the thermostats were at the wrong end. After their visit I was assured that new radiators had been ordered (changing ends of thermostats causes damage ) but I still await their return . I have been contacted twice asking for full payment , which I have declined other than paying for the one radiator which has been installed correctly , and I paid for that as I was told the installed radiators were not under guarantee unless paid for in full. Despite the error in installation I think they are a good product let down by customer care

I've been asked severely times now to leave a review following installation of three heaters for my elderly mother. So I may or may not be on your system. Gia is aware of me. I have given them my feedback on my experience and yet they still send automated emails asking for a review. I've been aware of Trust for a number of years now and seen them win various accolades.

Dealing with Trust was a positive experience from the beginning.Everyone in the company was friendly and efficient.They were able to accommodate my preferred time of installation so near to Christmas. Kelly visited my home, measured the rooms and checked the electrical capacity.She gave a clear, easy to follow presentation of the Neos radiators and answered all my follow up queries promptly. Corey and Robbie carried out the installation with a cheerful 'can do'attitude , determined not to leave until the job was carried out perfectly.

A fabulous team and amazing product that our customers are delighted with - roll on to 2024 stuart eeco.energy

Robbie and Matt came to fit two heaters today. They were friendly, fast and efficient and did a great job, and the heaters are already making a big difference to what we thought was a difficult space to heat.

Kostas was very polite and went through the process of how to fit the radiators for best possible use ,he will fitted the last few when the work o the hous is finished,excellent customer care from Mostar.pete

A very poor experience, I spent a great deal of money to have heaters installed which take nearly an hour to become hot despite Trust Heatings claims the heaters get hot very, very fast, but they don't! Their website claims “your room can be heated in minutes” What they don't tell you is it takes the best part of 60 minutes. This system is also expensive to run, they don't tell you that. They also claim the heating gets from "0 to 24 fast" but it doesn't do that, these claims are not true, show me a house which has a standing temperature of zero! it also can't get to 24' another lie. The guarantees they give are worthless, they don't come back to you for days, they make excuses, and blame others including it's your fault as the customer! When parts don't work they tell you it's not their problem, it's the manufacturer's fault. Do not waste your money with this company, they are liars and rip-offs. They certainly can't be trusted!

Possibly the best customer service I ever had from Kostas and Corey! The two engineers went above their duties by offering to remove redundant radiators that weren’t even being replaced. They were extremely polite and efficient throughout installation and gave us a run through of how to program the radiators. 5 star!

Receptionist on phone very helpful and guided me through everything. Radiators came on time not fitted yet so can not give outcome of them yet 11

Corey and George removed my old heater installation was very fast no mess I am delighted with my new heater they are credit to your company .

We could not be more pleased. The whole process went very smoothly and everyone with whom we had contact were unfailingly courteous, responsive and helpful. A month after installation we're delighted with the radiators too - quick to heat, reaching room temperature as 'promised', and easy to operate. Top marks!

Never trust a word they say. There is always an excuse but never an answer. Wait wait and wait again. I wish I could offer a date of experience but as I'm still waiting to see an installation.....

Our two installation engineers Kostas and Corey called the afternoon before to see if they could bring in the heaters, etc. and get a look at what was required as they were going to finish their previous job a little early. That worked great for us and they came back bright and early the next day. Both men were so cheerful and happy to answer any and all questions we had. They made sure we were happy with the locations and checked everything with us. They were very efficient and tidied up after the work was completed. We wanted a wi-fi installation - they set everything up on the app and made sure we understood how everything works. The system is working perfectly, the house is comfortable and easy to change any settings to suit our day. I definitely highly recommend this company, their heating system and their workers.

I had several radiators installed in my flat it was very quick and efficient. The two guys who installed them were very polite and experienced it was a positive experience. I would highly recommend Trust electric heating. Thank you Karen

Great meeting with Kelly. We decided not to go with Trust at this point, but we felt very informed and unpressured. Will keep them in mind if we decide to take action in the future.