Trust Electric Heating Reviews

The whole experience was good and the heaters have a modern look. The narrow design is particularly appealing. I have not had much time to evaluate their functionality and efficiency as it is summer, but the test at installation was good.

From the salesman to the fitting every thing went smoothly all at Trust very professional would definitely recommend then to friends. Thank you Trust Electric!!,

Pretty terrible overall. The customer team guided/pressured me into buying an expensive heating system that ended up being completely wrong for my home. Been using it for months now, heating is inconsistent.

I’ve had 3 more trust heaters installed since the first two as I am very pleased with their performance. Not really tried the new heaters yet as the weather has been warm. Installation efficient, clean and tidy. Would recommend.

Good product, easy fitting and a secure process. All good.

Not particularly happy about their service, tbh couldn't be more disappointed. The engineer was late and rushed through things it seemed. Also, not really sure whether it was done properly. Just generally unhappy with the service

The installer was brilliant, but prior to this unfortunately my heating requirements changed, but as I was out of my 14 day cooling off period, I couldn’t cancel my undelivered order.

Great communication from start to finish . Installation was excellent and performance has been what we hoped for. We had a special case of a 96 year old, disabled mother with limited mental capacity. The heaters have regulated her temp even through the cool mornings prior to hot day 😊

What an awful experience from beginning to end. I shall hate looking at these stupid radiators. Note: these radiators DO NOT benefit your EPC rating ! I understand how to measure the volume of a room and could have sized the heating capacity of the required radiators with basic information if it had been provided. However, I needed a salesman to do this, a cost hidden which could be a benefit to the customer. I was given a delivery date about 2 weeks before the installation. Given the house was undergoing significant renovations I refused requesting the installers bring the radiators with them. Not possible. So I had an a.m. delivery booked for the radiators. They arrived at 14:45. Nothing a.m. about that. Wasted day! The following day was due to be installation. About 8:45 I had a hunch it was going to go wrong, so I called the office to check. They called the installers who reported back they were 45 minutes away. 20 later another call from "Trust" saying the installers had broken down! Installation cancelled. It was too late for me to organise work for the day. Total days list of work = 2. I have a conversation with a manager about compensation, I email him my accumulated complaint. He emails me - but doesn't sign the letter and sends it to someone else's email address - which I discovered says later wandering why I hadn't had a response! I get another install date. So third day waiting in to discover the install had been cancelled because of my email - but noone told the customer!!!!. I get another date, the following day promising the installers will be arriving between 8a.m. and 9a.m. After some chasing, they rock up at 10:45. So not now a morning install. They didn't know they were supposed to be on site by 9! They work for 1hr 35 minutes and break for lunch. I can't deny them lunch, but what gives them the right to deny my 4 days of work. The install cost was £450 for a morning's work. Rip-off. Between all this, despite the salesman seeing the consumer unit (fusebox) and wiring for the radiators, I keep being offered new fuse board and what about your wiring, they say. ??? Given all this, they still will downgrade my EPC for using them. Any ingeniousness or insightful intellec in developing and building this product is far undermined by the chaos that has ensued. I deeply regret using them. "Trust" is an unsuitable name for this business. As a property developer, they have lost more business than makes any sense .

The office staff at trust are fantastic and extremely helpful and professional the engineer who came out to repair the radiator was fantastic he is an absolute credit to the company . My only negative is having to pay a £60 call out charge

Ordered 3 heaters & a heated towel rail. Advised by salesman, Jay, that delivery & install would be done by Trust on same day & should take no more than a couple of hours. 1 failed install attempt, another day to deliver, 2nd install - 3 items defective or not as ordered, left with botched cabling, wonky heaters (3rd party installer didn’t carry a spirit level) & water leaking from towel rail onto electric cable below. Dangerous. Avoid these clowns at all cost, you have been warned. Photos & videos of ‘work’ available on request.

The two young men who came were very nice ,and installed heater really quickly with as little disruption to me as possible. ( I am 89 ) They were really patient with me explaining the settings on heater ,also programmes it to my wishes.All very good.PS the young men were Matty and Lewis.

Corey and Lewis arrived on time and within 2hours all was done no mess execellwnt demo of heaters will definatly use Trust Heating for additional rads. Well done and Thank you Dave and Sue Chapman

Our repair went extremely well. The engineer contacted me to let me know what time he would be arriving. He turned up in time and as it happened had installed the radiator initially. He was quickly able to solve the issue and was on his way. He was helpful and efficient. Many thanks

I was most impressed with the quality of the radiators, they look so good. Your engineers who installed my radiators were most efficient, polite and left no debris on the floor at all. a very rare commodity these days. They demonstrated how they worked and also programmed my radiators so that I had nothing more to do but sit back and enjoy. When the engineers left they presented me with a jar of sweets, I thought this was a lovely idea, thank you. I have no hesitation in highly recommending Trust.

I rang Trust Electric Heating today after a visit from two electricians who fitted radiators in my home this morning. I just felt I had to leave a compliment for them and every person I’ve spoken to on the phone for making this such a happy experience. Fitters Corey and Declan, the nicest people,genuine, polite, friendly, professional and thorough in explaining everything I needed to know about my new heating. I know this heating will be a massive improvement. The whole experience from when we were given a demonstration and then questions answered even when there weren’t anymore questions to ask, shows how dedicated everyone is at representing Trust Electric Heating.

The fitters arrived while I was in the throes of a migaine. The front door was broken and wouldn't open. They took it all in their stride. Two vey polite young fellows, George and Omeir were the kind of employees most businesses can only dream about. I had taken to my bed and left my wife the cope with whatevef was needed. At some point I awakened and heard a scuffling sound. George was laid on the floor beside my bed fitting a radiatior virtually soundlessly. What a star! The old storage radiators disappeared as arranged and eventually so did our two fitters. The house is warmer, we are already using less power than yesterday. We were more than impressed by Trust and their team. So many thanks to this great company.

The two engineers were excellent, George and Brice . I do have a problem when setting the program for temperature automatic mode I go through the whole process of the same timings every day but at the end when I press ok it then flashes Monday. Also how do I know that it is on a timer there is no indication on the panel .

Really nice people across the workforce, who all seem to use the emphasised expletive, “… Amazing … !” When it came to fault-finding a “never-before experienced” issue, (a) the office offered f.o.c. temporary substitute heating (not needed), (b) the repair team were programmed efficiently to cover several jobs in one area, with booked local overnighting, (c) the team applied themselves intelligently and effectively (sorting an issue which turned out to be a manufacture fault of an electric socket beyond TEH’s control). Thank you, pleased with both outcome and general ‘warm’ operation !_!

Kelly the Trust sales person was very informative & polite, she fully answered all of our questions in a clear & precise manner, she is very knowledgeable about the companies product. Well done Kelly.Recommended.