Southwest Airlines
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One caring agent!
We received notification that our flight was changed from 7/5/22 at 715pm to 7/6/22 at 640am due to inclement weather in Chicago. Therefore, we had to find a hotel to stay in and extend our rental car an extra day. When we first called SWA the person that answered the phone said go to the airport and they would give us a voucher for a hotel room. Therefore, we went to Myrtle Beach airport, explained the situation and was turned away by two different airport agents, saying we do not provide vouchers for that and they acted as if they did not care. Therefore, SWA was called a lady named Adrianna employee #29 was the only one that seemed to care about our inconvenience and even gave us a $150 love voucher towards our next flight for the inconvenience. Although it did not cover the extra cost we had to pay for an extra night in a hotel, extra day of car rental and loss wages from the next day. It was something and at least she showed understanding and compassion. For this the Racy-McClinton family will be forever thankful.