Southwest Airlines Reviews

Life long traveler of Southwest. Done with them after the Christmas debacle which left us stranded and unable to see family. 5 days later still don’t have our bags nor can you get anyone to answer the phone. Unless they compensate those who got screwed out of missing Christmas with their family, presents that are wrapped in suitcases that have vanished, I will never fly this airline again. Southwest, take a small fraction of the millions of dollars you make off of us every year and do the right thing. If you care.

Cancel my flight and poor service

For every ticket holding southwest customer there are people suffering because Southwest, not the weather, is a failure on all levels. They are a terrible airline and I hope there is a huge class action lawsuit against them.

LIARS! Cant perform Passengers started left and right. Its not weather people, its staffing!!!!

I am losing thousands of dollars due to Southwest Airlines cancelling my flight this morning at 0300 on 12/27 for my flight on 12/29/2022 at 0612 to Dallas the. On to Sacramento. I don’t know that I will ever trust this airline again. I want them to reimburse me for all the money I’m losing not being able to work and no flights through the new year. Very poor service.

1. FIRE THOSE IN CHARGE OF THIS AIRLINE 2. LIKE THOUSANDS, THIS AIRLINE (NOT THE WEATHER) RUINED MY CHRISTMAS 3. $200 VOUCHER FOR THE MISERY YOU HAVE PUT US THROUGH??? ARE YOU SERIOUS?? WHO WANTS THIS ANYWAY? ONLY THE STUPID WOULD EVER USE THIS AIRLINE AGAIN. 4. WHERE THE F*^& IS MY LUGGAGE? 5. WHO'S PAYING FOR THE COST OF THE CONTENTS OF MY LOST LUGGAGE? INCLUDING IRREPLACABLE CLOTHING AND CHRISTMAS GIFTS? 6. WHO'S PAYING FOR THE MULTIPLE TIMES I'VE DRIVEN BACK TO DIA? 7. WHO'S PAYING FOR LOST WORK TIME TRYING TO FIND MY LUGGAGE? 8. PLEASE PUBLIC AND WORLD - TAKE THIS AIRLINE DOWN ONCE AND FALL FOR DOING THIS TO ALL OF US - GO UNITED, DELTA, FRONTIER....ANY ONE IS BETTER THAN THIS SHOTTY CARRIER!!

Despite the fact that Southwest cancelled three attempted flights to see my daughter and granddaughter for Christmas, the staff at SAT airport went above and beyond to try to help me get to Indy. Of particular note was Briana at the ticket counter. She was getting off shift at 12:30 am, but stayed with me getting another flight that was also ultimately cancelled. Still the SWA staff were great!

The slogan "bags fly free" becomes irrelevant when the passengers not their bags ever board the airplane. My sister was planning a visit, over the course of 5 days they cancelled 6 of her flights to the point she had to give up. Canceling one flight is frustrating but sometimes unavoidable, rebooking a customer on another flight only to cancel it as well is madding and shows a lack of planning, repeating this cycle 6 times revels the utter incompetence of this airline. They over sell, over book and have no plan B. They are clearly unequipped to handle any hiccups and rather than having a contingency plan in place for mishaps they completely melt down.

One flight was canceled without any reason given. Another flight was delayed but not canceled. Minors were on board. When mother attempted to get gate pass, staff told her there were no flights and were extremely rude.

Tengo desde las 12 del mediodía 24 de Diciembre 2022 tratando de llegar a mi destino son las 6 de la tarde nadie de la aerolínea da la cara;esto es horrible más nunca en mi vida viajo con esta gente ;hay bebés y ancianos y nadie se responsabiliza del retraso estoy decepcionada

They canceled my flight. I am unable to reschedule a new flight on their website or app and their customer service number has been busy for the past 2 hours.

Very disappointed and dissatisfied as a customer with SW (waiting for customer service for almost an hour no answer) Flight 2TZEE4 Orlando to Austin canceled my family traveling from PR stucked in airport with no options because you have no pilot to complete this trip in the middle of the holidays. The service has become very poor. Chat, phone calls and most important -flights. There is no money back that will fix the problem. No idea why you guys offer money back, or to buy with another airlines when for these days every flight is full and booked. I am so dissatisfied that words will never expressed the magnitude of my disappointment

I wish I could give them 0 stars, worst customer service I’ve ever had. Been on hold for over 5 hours and counting. They cancelled our fist flight, then rebooked us and took away the early boarding we paid for, then cancelled our second flight 5 minutes before we were supposed to take off. The customer service was so bad and so rude, they told us we had to call because they had too many people in line. Again, we’ve been on hold for 5 hours and counting, still haven’t been able to talk with anyone, been cut off several times. We spent over $900 on these tickets and cannot get any service. So disappointed, this was my first time attempting a flight with southwest and I will certainly never fly with them or try to again. This is absolutely ridiculous.

I would give zero stars if I could horrible customer service I have been delayed in more than one state F you southwest f you south West f you southwest

Southwest cancelled my flight and took it upon themselves to rebook me for another flight scheduled for 3 days later. When I called to request a refund not only was I on hold for almost two hours, I was told that I could only get flight credit. Why should I only get flight credit when I paid for a flight to depart on December 23 and was not given one. Southwest stole my money! I paid for something that was not provided I should be entitled to a full refund given that I did not get what I paid for. What’s to stop Southwest from canceling every one’s flight every day and forcing them to get a credit. I don’t want a credit. I don’t want to ever fly Southwest again. I don’t need a credit. I need my money back since Southwest couldn’t deliver what I paid for. Southwest can’t keep my money. That is stealing!

Would like to commend Charlie on flight 1399 from Love Field to BWI on 12/19. My wife is in a wheelchair and Charlie went above with the care he took care with my wife on boarding and on exiting the aircraft.

Southwest needs more staff to help people with disabilities. I was traveling from Oklahoma to Arizona. And there was only one person on the plane working that could help us. His name was Shawn. If it wasn't for him we wouldn't have made it up the 2 new uphill high ramps and to baggage claim. He was a god sent. He was also help another woman that had dementia and pushing her as well. So he had to push two wheelchairs at the same time with no help. Southwest needs to hire more people as soon as possible or make it so the families can come and assist their family getting off the plane. I was on Fight 1471/ Gate B on Dec 12 the 2022.

On a long flight from MSP to Denver on Nov 21st, I asked the older, heavy set FA (Lindsey/Leslie?) for 2 beers. She got rude saying "I will get you one and see how you do" in front of my 25 y/o son. I was stunned. Then she condescended: "Do you have a problem with that?" I didn't answer because I thought she was baiting me into an argument. When we landed, I told the Pilot (Sean) about it. He agreed she was being rude and said he would talk to her.

I bought three tickets for myself and two others. The system put one person’s ticket on another flight. This person has never flown before. I explained this to Southwest customer service, and they wouldn’t waive the change fee. I then sent an email to Executive Office, and I am still waiting for a response. This airline has terrible customer service, and I will never fly them again. The charged me $160 to change a $168 ticket. I WILL TAKE ANY OTHER AIRLINE BUT SOUTHWEST!!!

Two nights ago I paid $1200.00 for a round trip ticket to Atlanta for 11/22/22 returning to Seattle 11/29/22. I arrived in Denver 12:30 pm with a connection to Atlanta at 5pm. I have paid for a rental car and hotel. Unbeknownst to me the flight was changed from gate C 61 to gate C 47 10 minutes after the boarding was to take place, I inquired and was told that the flight changed to C 47 which was a 3-4 minute walk and that they would phone ahead to let them know that I was on the way. When I arrived I was told that the flight had departed. That the only thing available was at 5:00am. I asked for a complimentary room, I was denied. I called customer service and was told that I would receive a call in 16 minutes. That call back came in 33 minutes and I had to wait on hold another 12 minutes before a live person came on the phone. All she could do was say I am sorry. My wife and I have been loyal Southwest Customers over 20 years. A few years ago Southwest bumped me for a lady with a dog at least that time they provided a room for overnight convenience. While writing this review I was told that someone canceled on Flight 1679 to Atlanta. Told him that I would take it. Hopefully I can retrieve my luggage. They more than likely bumped someone else it strange that I got a Business Select seat A-10