Southwest Airlines
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Pilot told me to shut my mouth after he told me to turn off my phone…
My flight was cancelled. I was rebooked onto a flight that was 5 hours later. They had us board the plane where we sat for over 2 hours before the pilot came out to tell us that he was waiting for someone’s luggage before he could take off. He mentioned that we would not get drinks or snacks cause the flight was a short flight. I have pictures on my phone if the flight attendant sitting on the pilots lap in the cockpit. The pilot and his lady friend were both dismissive and rude to anyone who asked any questions. I asked if we could have some snacks while we wait and the pilot asked to see me by the cockpit. He walked me to the entrance of the plane where he told me to turn my phone off and proceeded to yell at me. He told me that he would have me arrested the second that plane landed if I opened my mouth at all during the flight. He told me he would have me banned from ever flying southwest again. I am an attorney so I said ‘I understand that all tickets are revokable’ and explained that I did not intend to offend him at which time he told me to go to my seat and if he heard that i opened my mouth to speak to a fellow passenger or to his staff that there would be ‘hell to pay’ needless to say I sat down and did not move until I landed 11 hours after the time I was supposed to land. I have been a southwest card member and have flown southwest numerous times. I have also flown on other airlines. This was the single worst travel experience I have ever had. This pilots behavior was UNCONSCIONABLE and INAPPROPRIATE and it is clear that if he did this to me, he has done this before. I am not trying to make this into a gender thing but I am a 5 foot 4 small framed lesbian woman and the pilot was a 50 year old larger white man. I don’t think it is a coincidence that he picked me to verbally degrade and berate. It in no way seemed outside his comfort zone which is really scary. I will delete my credit card and never fly southwest again.