Southwest Airlines
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Southwest Airlines is Awesome, but some changes need to be made.
We love Southwest Airlines. Not always the people traveling on them, but the Airline has not failed us yet. Companion pass members for over 5 years now. Would LOVE it if they went to Alaska! =) Cons: I do not always agree with how people are able to "preboard". They have all found ways to cheat the system, and SW doesn't seem to put their foot down. I wish this would change/get better. The excessive amount of pets allowed is a bit out of hand. If it's a true service animal necessary to function that's one thing, but you can tell the difference. It's the completely untrained, uncontrolled animals that people have fudged the system to get on a plane....needs to stop. There should be a written notice that the person in the middle gets BOTH arm rests! If I have to be squished in-between overweight people (that should have to buy 2 tickets), I at least deserve the arm rests. Last, please be more forceful in telling people that are clearly bringing too many bags, that they need to check them. And put them under the plane. Bottom line, it's that SW has rules, but they don't enforce them. That would be my ask, enforce the rules, and kick those off that don't abide. Simple, hold people responsible. Thanks!