Southwest Airlines Reviews

Everything is bigger in Texas. Including the incompetents that now run Southwest Airlines. My wife was flying “business class” when she was left stranded at Dallas Love Field. They changed gates and left her behind. Then put her on standby for the next morning’s flight. No help whatsoever for finding her a hotel. What a joke.

What is going on with SW?? On a return flight from Puerto Rico to Denver, Southwest canceled the second leg of our flight out of Tampa, while we're IN THE AIR to Tampa, citing "weather". After doing much research and having our local news look into this, it appears that only the SW flights were canceled into Denver, other airlines were arriving as scheduled. The actual statistic for that evening were 47% of SW flights were cancelled into Denver and less than 5% ALL OTHER AIRLINES were cancelled. The FAA did not issue any closures or delays to Denver. I can't imagine why weather would be an excuse when no one else was using it. After talking to the agents, we kept being told that there were no other flights that evening, when in reality, there were... TO DENVER! We just weren't offered those flights. And yes, there was availability according to the website. And..they weren't canceled! We received some of the most unapologetic, uncaring, and disingenuous treatment from Southwest Airlines across the board. From the gate agent to the ticketing agent to the baggage agent to the customer service rep. After leaving the airport (because our flight was changed to a 5AM flight the following day), I called to inquire again if there were better flights, I had to wait ONE to TWO hours just to speak to a live person. Our options to return were an early morning flight or an evening flight for a non-stop flight. There was no way I was going to chance taking a flight with a layover anywhere, Southwest is not to be trusted and I didn’t want to get into a situation where we were then stranded at yet another airport. I don’t know what is going on with Southwest and why their business model is falling apart. SW used to be my “go-to” airline (we even had the credit card but have since retired it due to the airline’s inconsistency with flights). If you read social media and travel sites, their complaint meter has increased substantially. If SW thinks it's ok to strand passengers in random places just to make their “customary playbook” profitable, then they are not focusing on what is important. They might be forcing people to miss weddings, funerals, births, deaths. This is not OKAY. Why would anyone fly them? The local news received a disingenuous reply from a SW rep regarding our situation but also showed some telling facts: "Many of the flights we proactively canceled at the start of today were in anticipation of operational conditions in Denver..." Southwest cancelled our flight IN THE MORNING and we were not notified until we were in the air on our way to Tampa. If we had been notified we would have chosen to stay (at our own expense) in San Juan to spend more time with our family, but we were not given that option. Other airlines always lets us know when a flight is going to be delayed or cancelled and they do this in advance and they let us change our flight to a time that works for us. SW does not offer this. Their system is antiquated and not user-friendly. We are disgusted with the treatment we received. They are losing loyal customers left and right. Why do they keep treating your passengers this way? Shame on you Southwest!

The customer service is absolutely the worst. Due to weather issues in Dallas we have been stuck in Phoenix for an extra 4 days so far... They canceled the last flight and rebooked us. I received a text at 2:22am. The flight was at 5:35am day after tomorrow. Had I been sleeping, I would not only not been able to check in 24 hours prior but what was supposed to be a non stop flight they changed to a stop, changing planes and a layover. When I called the agent was so rude.

This airline has gone from 5 star to 1 or 2 stars in the course of 2 years. On a trip from San Diego to Savannah and back using 2 flights each way, one flight each way was cancelled at the last minute. And this was well before the Christmas meltdown. SW offered to send us a day later - not acceptable and we found another airline at a higher cost due to a last minute fare. On the return they would not rebook us on an alternative route through another city knowing our connecting flight would likely be cancelled. We had to do it ourselves, rebook and cancel our old flights because personnel at the airport counter lied to us and said no alternatives were available. Used to fly them weekly and now will avoid them at all costs.

Sorry we have been "inconvenienced by a flight delay?" REALLY?!! My daughter and 3 friends boarded a flight to depart at 8:00am. As of 11:53am they had not left yet. In the beginning the crew offered $600 to people who could leave the flight. 13 did and then another 9 did. My daughter and her friends have a connecting flight so they stayed on. As of 12:30pm they have not left. They have been offered water once and no snacks which is NOT what your Contingency Plan states at all. One of the bathrooms has had fecal matter scattered everywhere, by another passenger, including the walls and mirror. "US airlines must provide passengers on domestic and international flights with food and water no later than 2 hours after a tarmac delay begins. The airline is required to keep the lavatories operable...." At 12:40pm they were told by the flight crew that they could get off the plane for food. At 12:41 the man who checked their Boarding Passes said no they can't get off because they are about to leave. They have been detained 5 1/2 hours so far and yet the rules state "After a tarmac delay of 3 hours in the U.S. or four outside of the U.S., passengers must be given the option to deplane." I am furious these young ladies are experiencing this. At 12:30 I called 800-435-9792 and spoke to Tranail in "Customer Service". He said he couldn't help me but that I should make a complaint so here I am. I called back to ask for a Supervisor or Manager and was told by Robert that there is no one of any higher level I could speak as they are all out of Dallas. They only accept emails. He will try to help me and I have been on hold 19 minutes while tries to reach someone to help me. WHAT IN THE WORLD KIND OF CUSTOMER SERVICE IS THIS?!!! Zero is what it is. THIS IS HORRIBLE! You have in essence kidnapped these passengers and you owe them compensation for the despicable treatment of paying customers. Lisa finally picked up my call at 1:11pm. I asked if she was a supervisor and she said no, she's the same as Robert. There's nothing she can do. The captain is in charge and then the flight crew. How do I reach someone higher? She leads me back to the SW website and the "Contact Us" link at the bottom. Who is going to answer for this shameful behavior?!!

The recent incident at Christmas reminded me of a past experience I had with them. I was with my mom in LA and she was being treated for breast cancer. We had to fly back to home and our flight was canceled due to "bad weather". We were at the airport and there was hardly anything bad with the weather. Other flights were taking off without disruption. We called the customer service and they refused to do anything about the situation or comp us for an additional night at the hotel. After that I never flew with southwest again.

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Super f@#$&cking delay, was waiting for 10 passengers but after all 10 passengers arrived. 40 minutes later still on the f@#$&cking ground. First time using Southwest and I will never ever use Southwest again. Someone suggested to use Southwest, I shouldn't have listened to that person. Thank Southwest you f@#$&cked up my schedule.

You stated you're going to do right by your customers. At first I thought it was a spam email. I decided to open the email it says we're offering you $250 for reimbursement. You cant be serious Between booking a flight with another airline (which every airline was price gauging). Between food , hotel & delta airlines flight I spent $2000. I can't believe this SMH.

DO NOT FLY WITH THESE ASSHATS

Absolutely negative. Long story short: Check in lady put the wrong names and city on our bags. Took 2 weeks to locate after multiple phone calls and not one employee was helpful or even cared. Had to purchase everything for work and whatever for 2 weeks. Supposedly found it and Fedexed it. Gave them the hotel address twice and we had to pick it up at a fedex location and miss work 2 days prior to leaving back home on southwest. I have no confidence anyone can do the simplest of tasks. How embarrassing.

Internet is pretty slow and considering the price of $8; I'd seriously expect better than 3.64 Mbps down and 0.05 Mbps up for $8. Slow for software development (google searches, downloads/installs), browsing twitter, opening a persistent connection. Maybe satellite wifi would help... idk but I'm trying to get done work while on flights.

Absolutely the worst service I’ve received from any airline. First, my flight on 12/22 was cancelled and rebooked to the 23rd, and again to the 28th. I had to spend over $500 on an emergency flight back home as I had plans for the holiday season. I tried calling Southwest for a refund, and after being on hold for over an hour, they refused to give it to me! Never booking another Southwest flight ever again.

Audios Southwest!! And for good I am transfering my business, I'm sure along with thousands of others after your 2022 Christmas debacle to an airlines that will, unlike you, earn and deserve my frequent flyer business and not leave me stranded out of state having to rent a car to get home! You don't deserve my business nor will you ever see a penny from me again!! Ever!

What an absolute joke. I don’t even know where to begin. This airline needs to be shut down immediately. They say they got their game together by the 2nd of January?! HAAA some continued comedic relief from this joke of an airline. My first flight was canceled in Indy after 3 hrs waiting in the airport then 3 hours on the plane and then disembarking. The next day I was on hold and hung up on by their stellar customer service for about 12 hours of my day. By the next day I was about 50% sure I had rebooked my flight out but obviously couldn’t get ahold of anyone to confirm and had the call dropped during my booking confirmation. By the next day, they had legitimately disconnected their customer service line. So I rented a car and drove 3 hours out of state with the hopes that I had a flight out. Upon arriving here I found out my flight was canceled again and that I was accidentally listed as a ‘no show’ after spending 3 hrs physically sitting on their plane, so I couldn’t be rebooked. No problem, I decided to drive the 18 hrs to my destination since I could no longer stand one more minute of hoping SW would throw me a bone. Now it’s been 9 days and I get to the airport in the hopes of flying home only to find out that without my consent SW had canceled my flight home and not only was I not refunded but I had to buy an additional ticket at the counter for a flight I’d already paid for making me almost miss this flight since even the counter agent couldnt understand what was going on with my ticket. I have a torn MCL and had to run the length of an entire airport to try to make this flight I had just booked. I’ve now paid for 3 flights with SW of which I’ve yet to fly any. I am a rapid rewards member and I have a SW credit card and compassion pass and at this point I want to cut all and any ties linking me or my money or time to this absolute circus of an ‘airline’. You don’t deserve any loyalty. You failed and you continue to fail.

Over the last 6 or 7 years I've hung In there . Things can't get any worse. Right. Thought it was management shift or something? NOPE, I WAS WRONG. When I've observed parents and their sick babies (ear trouble, tummy air sickness) getting poor treatment from stewardesses, other passengers pitching in to help. That was the last straw. Are they afraid of getting barf on their uniform? I felt so bad for the children. Arrogance and greed.

Horrible company

Southwest Airlines change their name to Southwest nowhere, or we don't give a damn, how can you be bumped seven times in one day trying to get a flight will never use Southwest again

I and my wife aged 70+ were travelling from Raleigh to Buffalo on 22nd Dec 2022 by Southwest airlines. All the flights were cancelled to Buffalo, and the only option was to travel to Syracuse via Baltimore. The 2 checked in bags containing our winter clothes, our life saving diabetic medicine (Rublesus) and gifts for granddaughter whom we were meeting after 3 years were supposed to be in the same flight to Syracuse. The flight for Syracuse from Baltimore was initially scheduled at 5:30 PM which was delayed for no reason but to pick up passengers from other connecting flights. The flight to Baltimore actually left at 2AM on 23rd Dec. I had to request my son to drive from Beamsville to Syracuse. The bags did not arrive, and we filed a lost baggage claim. 6 days later still don’t have our bags, nor can get anyone to answer the phone. Unless they compensate those, who got screwed out of missing Christmas with family, lifesaving medicines, presents that are in suitcases that have vanished, I will never fly this airline again and not recommend anyone to fly. Southwest, take a small fraction of the millions of dollars you make off of us every year and do the right thing. If you care. Also make the compensation quicker to save some family bonding.

Cancelled flight with no notice and a 3-day layover. All preventable.